Position SummaryThis role is responsible for providing oversight and support for all US company benefits projects and programs. This role will help lead the implementation of new benefit initiatives for the company as well as be a key team member during the annual enrollment process. This role will be working with various HR teams and vendor partners, while being the key point of contact for employees with benefits questions, provides timely responses and excellent customer service.
Principal Duties & Responsibilities:- Job is an individual contributor and has no direct reports.
- Retirement Program Management: Partner with the 401(k)-record keeper on any escalated employee issues, support the accurate maintenance of employee records in coordination with payroll, lead the annual 401(k) audit and testing process and partner with the corporate and field HR teams to improve 401k plan education across all facilities.
- Annual Enrollment: Partner with the benefits team, broker, and vendors on plan design strategies and enhancements. Being a strategic partner for the Open Enrollment (OE) process including supporting the online launch of the enrollment tool. Providing overall communication materials, training, support, and final reporting of the success of the annual enrollment process.
- Customer Service: Responding to employee benefit inquiries, contacting vendors as needed to resolve complex issues. Investigate for root-cause of any issues, coordinating across teams for issue resolution. Recommend and implement process or communication improvements to proactively prevent issues and/or improve employee self-service experience.
- Wellness & Education: Support the development, coordination and delivery of wellness materials and overall benefit plan education across all facilities.
- Benefit Data: Manage the file feed process with benefit vendors, including resolving any issues/errors. Provide support for tracking plans' financial information and all annual compliance reporting.
- Executive Benefits: Support the Benefits Manager in the coordination of executive benefits as needed.
- This role has the responsibility to understand and place appropriate safety procedures in practice. This responsibility is achieved through education, training, and use of protective equipment (as applicable) and by following safety policies, regulations, standards, and laws.
- Perform other duties as assigned.
Experience & Skills:- 5+ years of progressive experience managing employee benefits programs, including hands-on oversight of 401(k) administration, annual audit/testing processes, employee engagement, and vendor coordination.
- Actively managed 2-3 Open Enrollments end-to-end. Planning, execution, assessment reporting after OE closing.
- Strong verbal and written communication skills, with the ability to effectively communicate and build relationships with employees at all levels of the organization.
- Strong critical thinking skills with the ability to collaborate effectively in a team environment, while proactively identifying opportunities for improvement and evaluating what could have been done better to drive continuous growth and efficiency.
- Demonstrated experience partnering with third-party administrators (TPAs), such as bswift or similar, to support employee benefits administration, including eligibility management, data reconciliation, issue resolution, and ensuring compliance with plan provisions and service level expectations.
- Advanced proficiency in Microsoft Office Suite applications, (specifically Excel) with experience utilizing human resources information systems (HRIS), preferably UKG, to maintain benefits data integrity, generate reports, and support accurate HR and benefits administration processes.
Preferred Education:- BA/BS or equivalent is preferred.
- SPHR or CEBs certification preferred.
Compensation/Benefits The base salary for this position ranges from a low of $90,640 to a maximum of $135,960, with offers typically between the low and middle of the range, based on education, skills, experience, and internal equity among other factors. This role is also eligible to participate in the company annual discretionary bonus plan based on company and individual performance. As part of a complete total rewards package, OSI also offers comprehensive paid time off (sick, vacation, holidays and other programs), 401k with matching company contributions, a full suite of benefit offerings (medical, dental, vision, life, disability and other voluntary coverages) for you and your family and educational assistance with opportunities for professional development.
Work Environment: - Work is generally performed within a business professional office environment, with standard office equipment available.
- Work conditions are typical of an office environment.
- This role requires 10% domestic travel.
- Position may require the physical agility of lifting up to 15 pounds
- Position may require frequent and/or infrequent of bending, squatting, pushing, pulling, stretching/reaching, use hands or fingers, talk, hear, feel objects, tools, controls, and standing/walking on concrete flooring.
- Position may require the physical ability to stand/walk for Less than 4 hours.
