Marsh McLennan

Sr. Benefits Account Executive

Marsh McLennan • $75K — $95K *
Little Rock, AR 72204Hybrid
Finance & Insurance
5 - 7 years of experience
Today
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Job Overview by Ladders

Qualifications

  • Bachelor's Degree preferred
  • Group 1 License
  • 5-7 years of midmarket Account Executive experience preferred
  • Demonstrated operational knowledge of Word, Excel, PowerPoint, Publisher, and internet technologies
  • Ability to efficiently multi-task and prioritize work
  • Bilingual Spanish is a major plus
  • Demonstrated mastery of fully-insured benefits products and services.

Responsibilities

  • Act as primary point of contact for Producers and major clients
  • Manage and monitor vendor relations, renewals, and quotes
  • Oversee the development and delivery of client communication materials
  • Coordinate and lead client meetings and stewardship reports
  • Ensure compliance with various insurance regulations and guidelines
  • Provide guidance and mentorship to junior team members
  • Demonstrate proactive leadership in workflow management.

Benefits

  • Opportunity to lead complex and high-stakes client accounts
  • Professional development through mentorship and team collaboration
  • Access to a wide range of wellness programs and vendor products
  • Flexibility to work beyond normal hours to meet client needs
  • Dynamic work environment focused on teamwork and superior client service.
Full Job Description
Description:

JOB TITLE: Senior Benefits Account Executive

JOB TYPE: FLSA Exempt

ESSENTIAL DUTIES & RESPONSIBILITIES:

Primary Contact with the Producer

Manage the Client Insurance Program, utilizing agency management system. Generally manages larger and more complex accounts than the accounts than the Account Executive position. Duties include those that are done directly (higher level) or accomplished through other resources (i.e. assigned Analysts or external resources) and not limited to:
  • Act as a main point of contact with the Producer
  • Function as a main contact with vendors to ensure proper processing of requests necessary to effectively maintain the client's insurance program
  • Maintain positive client relationship and have the ability to analyze situations, make proactive decisions and manage the follow-through.
  • Demonstrate a strong consultative ability to instruct and direct the client
  • Responsible for sharing knowledge, providing instruction, and delegating tasks to the Account Manager, Call Center, Benefits Admin, wellness and iCAF and any team member not specifically identified, as per Benefits Timeline.
  • Inform Producer of upcoming deadlines and events.
  • Maintain R: Drive/client files as per Department Guidelines.
  • Manage "workflows" and administration as per Benefits Timeline.
  • Manage and monitor administration of client benefit programs.
  • Research and answer questions regarding client benefit plans, claims billings, etc.
  • Manage and/or Deliver Wellness Presentations so that client understands full scope of MMA vendor capabilities.
  • Demonstrate proactive work style and does not have to be asked or reminded of tasks. Demonstrates a leadership role in all aspects of job performance both within the office as well as with clients
  • Manage upcoming deadlines and events (perhaps under direction of Executive Team Lead or Producer), informing and updating the Producer, as needed.
  • In absence of more senior team members, provide direction and guidance to other team members when appropriate.


Primary Contact with the Market Place
  • Build and maintain vendor relationships.
  • Manage renewal bid/RFP strategy and process.
  • Manage ongoing carrier/TPA/Vendor renewal negotiations on clients' behalf.
  • Oversee and monitor creation and maintenance of marketing binder as per Department guidelines and Benefit Timeline.
  • Oversee and monitor follow up with carriers to insure they have everything needed to quote clients Insurance program.
  • Oversee and monitor preparation of market spreadsheets.
  • Monitor and take appropriate action to ensure satisfactory vendor performance.
  • Stay up-to-date on carrier plans and websites.
  • Negotiate with carriers on cost and program design
  • Assist bSwift team with completion of the bSwift requirements document for any assigned clients that are engaging bSwift as their ben admin and online enrollment technology.
  • Assist bSwift team with set-up of client web site as directed by Benefits Operations Manager.


Primary Contact with the Client
  • Responsible for adherence to MMA Benefit Timeline Checklist to ensure appropriate level of service to client.
  • Oversee Development and preparation of communication booklets as per Department Guidelines and Benefit Timeline.
  • Ability to service our clients effectively through problem solving, appropriate confidentiality, diplomacy, sensitivity and tactfulness
  • Coordinate, Present and Attend Client Meetings including though not limited to:
  • Responsible for visibility with client through occasional lunches and on-sight visits.
  • Schedule Mid-year and Renewal Meetings -Prepare materials used in these meetings- DELIVER TO PRODUCER 7 DAYS PRIOR TO MTG.
  • Enrollment Meetings - Coordinate meeting agenda and times with Client and Carriers and conduct meetings as necessary.
  • Develop stewardship report based on workflows in Benefit Point.
  • Capable of Gathering and Analyzing ICAF, Milliman, Aggregate and DMW reports.
    • Initiate own correspondence with clients. Ensure that these items are delivered or mailed to clients on a timely basis.
    • Visit clients with or w/o Producer as necessary throughout the year with demonstrated meeting purpose (i.e., pre renewal meeting, post renewal meeting, safety/loss control meeting, and gathering information, delivering policies, collecting payments ....etc.).


Check the Insurance Contract & Compliance
  • Review Summary Plan Descriptions. Communicate any corrections directly to vendors and ensure that SPD is updated and correct prior to sending final version to client.
  • Responsible for personally checking all client policies.
  • Oversee Compliance functions to include but not limited to:
    • Benefit Timeline Checklist
    • Healthcare Reform Checklist
    • Self-Funded SPD Checklist
    • Stop Loss Checklist
    • Admin Agreement Checklist
  • Compliance oversight for "Schedule A" request from carriers, Form 5500, Medicare Part D Disclosures and CMS Reporting, HIPAA and ERISA and COBRA
  • Review 1st bill following renewal for each line of coverage to ensure sold rates/enrollment counts are accurate


Teamwork

Function as team member of the Client Services team to ensure superior service to all MMA Clients. These activities include but are not limited to:
  • Demonstrate appropriate judgement regarding what tasks are managed at their level or those that need to be delegated
  • Provide direction and guidance to other members when appropriate
  • Maintain and exhibit a positive, professional attitude in the performance of your job, treat clients, prospects, carriers/vendors, and agency employees with courtesy and respect, conform to the organizational chart on all personnel matters and contribute to a company team approach toward meeting agency goals and providing excellent client services.
  • Represent the agency in a competent, professional manner, appropriate business attire for all client events or meetings unless otherwise advised by the client.
  • Perform other duties as assigned by the Director of Client Services
  • Seen as a role model and begins to mentor both Account Executives and Managers, support their training and as a part of their training and development
  • Negotiate with carriers on cost and program design
  • Assist in plan recommendations for the client
  • Become subject matter expert and resource in area of interest or technical capability.


REQUIREMENTS:
  • Education: Bachelor's Degree Preferred
  • Maintain Group 1 License
  • (Internal) 2-3 years of Account Executive experience preferred
  • (External) Minimum of 5-7 years of midmarket Account Executive experience preferred
  • Demonstrated participation in (i.e. completed segments) in RHU, GBA or CEBS CE path
  • If no designation, then 7+ years of experience as an Account Executive preferred
  • Demonstrated ability to meet and exceed objectives through effective delegation and account management
  • Possess operational knowledge of Word, Excel, Power Point Publisher and current internet technologies.
  • Ability to travel to meet client service needs.
  • Ability to speak professionally and comfortably in front of others.
  • Demonstrate ability to multi-task, prioritize work
  • Willingness to work to meet client needs beyond scheduled hours by watching e-mail activity and answering important e-mails and calls after hours and on weekend, if necessary.
  • Bilingual Spanish a major plus
  • Ability to service our clients, vendors and co-workers effectively through problem solving, appropriate confidentiality, diplomacy, sensitivity and tactfulness
  • Ability to be pro-active (Does not have to be asked or reminded of tasks. Demonstrates a leadership role with the client in the overall administration of the Benefits Program).
  • Mastery level knowledge of fully-insured benefits products, services, market dynamics, carriers/vendors
  • Functional knowledge of wellness programs (both carrier-based as well as proprietary/client specific strategies), and client advocacy concepts.


About Marsh McLennan

Marsh McLennan Careers

Join the exceptional team at Marsh McLennan, a global leader in professional services, offering unparalleled job opportunities in insurance, risk management, and consultancy. As the company propels forward, it invites dedicated professionals to contribute to a culture of innovation, leadership, and growth.

Work You’ll Do

At Marsh McLennan, you will engage with complex challenges that push the boundaries of your skills and knowledge. Our team thrives on diversity and the shared goal of delivering impactful solutions to our clients worldwide. By joining us, you will be part of a culture that values diversity training and leadership development, ensuring every team member is equipped for success.

Explore Professional Growth

Marsh McLennan is committed to the professional growth of its employees. Whether you are seeking a position that offers a path to leadership or looking for robust internship programs to kickstart your career, Marsh McLennan provides the resources and global platform to propel your ambitions into achievements. Our benefits package is designed to support the well-being and continuous professional development of all staff, from entry-level to senior leadership roles.

Innovative Work Environment

Our company is at the forefront of industry innovation. The collaboration between experienced professionals and fresh talent generates dynamic solutions that keep Marsh McLennan at the cutting edge of the industry. Our team is encouraged to lead with creativity and embrace new ideas, driving the company’s legacy of pioneering industry-first solutions.

Join Our Team

Marsh McLennan is hiring! Explore the multitude of job opportunities on our careers page, from strategic advisory roles to operational excellence positions. We look for passionate, curious, and solution-driven team players. Enhance your career with Marsh McLennan, where your skills will be honed through challenging projects and high-impact strategies.

Networking and Career Advancement

Networking at Marsh McLennan opens doors to enriching connections and countless opportunities within the industry. Our professionals benefit from an environment that fosters networking through events, professional groups, and collaborative projects. With Marsh McLennan, career advancement is not just a possibility—it is an expectation.

Prepare for Your Interview

Ready to apply? Make sure your resume highlights your most relevant experiences and skills tailored to the position you are applying for. Our interview process is designed to understand your capabilities and fit with our team’s goals and values. Prepare to discuss how your background, experiences, and professional aspirations align with the opportunities at Marsh McLennan.

Stay Connected

Keep up to date with the latest from Marsh McLennan: - **Career Insights**: Gain insider perspectives and industry-leading insights through our careers blog. - **Job Alert Emails**: Personalize your subscription to receive job alerts and the latest news tailored to your preferences. Discover the rewarding career opportunities awaiting at Marsh McLennan, where your professional journey is just the beginning. Join us in shaping a future defined by insight, integrity, and innovation.
Learn more about Marsh McLennan
Size
83,000 employees
Market Cap
$82.6 billion
Industry
Finance & Insurance
Net Income
$2 billion
Founded
1914
5 Year Trend
+8.5%
Revenue
$17.2 billion
NASDAQ
MMC
* Ladders Estimates

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