DescriptionJOB TITLE: Sr. Backend Engineer
LOCATION: Hybrid in NY/ NJ
REPORTS TO: Squad Leader
The Role:We are looking for a Sr Backend Engineer to join our team responsible for designing, building, and maintaining the core platform that supports our call center operations, including the agent desktop that powers day-to-day customer interactions. The solutions developed by this team have a direct impact on how efficiently our agents assist customers and resolve issues.
In this role, you will also contribute to improving operational efficiency through automation, AI, and intelligent workflows. This includes developing tools that enable agents to work more effectively, integrating systems across the call center ecosystem, and introducing AI-powered capabilities that enhance both the agent and customer experience.
This is a high-impact opportunity where engineering work directly influences real-world operations at scale. You will tackle complex product and platform challenges in a fast-paced environment while helping shape the technology that powers Sunbit's customer success organization.
Requirements What You'll Do:- Design, build, and evolve the Customer Success agent desktop, the core platform used by our call center to support customers.
- Develop tools, workflows, and integrations that connect multiple systems used by our Customer Success organization.
- Improve agent productivity and operational efficiency through automation, smart workflows, and AI-driven capabilities.
- Work on high-impact product and platform challenges, solving real operational problems at scale.
- Collaborate closely with Product, Customer Success, Product lines, and Operations teams to design solutions that improve both agent and customer experience.
- Ensure systems are reliable, scalable, and maintainable, supporting a fast-growing operational environment.
- Write clean, high-quality code, with strong testing and observability practices.
- Take ownership of features end-to-end, from design and architecture through development and production deployment.
- Contribute to a strong engineering culture by sharing ideas, improving processes, and supporting teammates.
What You'll Bring:- 5+ years of experience in software engineering
- Bachelor's degree in Computer Science or a related field.
- Experience in Kotlin, Java, or Scala with hands-on experience.
- Experience in the Spring Framework.
- Proficient in both relational (e.g., MySQL) and non-relational databases (e.g., MongoDB).
- Proficiency in micro-service architecture
- Familiarity with message queue technologies such as Kafka, SQS, RabbitMQ, or similar.
- Strong problem-solving skills, capable of meeting technical challenges head-on.
- Experience with backend software development.
- A passion for learning, constantly staying up to date with industry trends and technology advancements.
- Resourceful, self-motivated, and capable of working independently.
- Background in fintech is a plus.
The Perks:- Join one of LA's fastest growing startups (2023), A Most Loved Workplace, #576 on the 2023 Inc 5000 list, and Forbes Fintech 50 (2024), #161 on Deloitte Technology Fast 500 list
- Mission driven + empowered + collaborative
- Competitive pay and stock options
- Unlimited PTO
- Health Insurance options including Medical, Dental, Vision, Life, EAP, FSA, & Maternity Leave
- Newly added HSA and Pet Insurance
- 401K Plan with Matching
- Cell Phone Stipend
- Team based strategic planning + Team owned deliverables
How We Pay:- We believe in paying fairly and equitably based on a number of factors including but not limited to previous experience, relevant work history, interview performance, geographical location, internal equity, and expected level of ownership
- We are targeting a base salary of $160k-190k per year for this role.
- This role will also be granted company equity via stock options
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