SpaceX

Sr. Automation Engineer (Starlink Customer Success)

SpaceX • $100K — $130K *
Bastrop, TX 78602In-Person
Information Technology
Less than 5 years of experience
Today
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Job Overview by Ladders

Qualifications

  • Bachelor's degree in an engineering, mathematics, or STEM discipline
  • 4+ years in engineering, software, data analytics, or similar roles in tech
  • 4+ years experience with Python
  • Expertise in SQL and automation languages (e.g., VBA, C#)

Responsibilities

  • Build and maintain automation for Starlink's customer growth and experience improvements
  • Create alerts and monitoring for automation systems
  • Manage stakeholder requests effectively
  • Own reporting on automation health and performance metrics
  • Develop strategies for integrating automation into web solutions
  • Design measurable experiments to validate automation effectiveness
  • Write and maintain thorough documentation

Benefits

  • Opportunity to engage with SpaceX leadership and influence customer success
  • Work in a fast-paced, innovative environment typical of high-growth tech
  • Develop and hone technical and project management skills
  • Collaborative workspace with cross-functional teams focused on improvement
Full Job Description
SR. AUTOMATION ENGINEER (STARLINK CUSTOMER SUCCESS)

As an Sr. Operations Engineer, Automation on the Customer Success team, you will be responsible for developing, maintaining, and continuously improving both business-critical and experimental automation to unlock customer experience and support bottlenecks within the Starlink network. You will work closely with technical and engineering teams to make sure requirements are satisfied and the automation is robust. You will create reports, alerts, and monitoring systems to ensure that your automation is working correctly and communicate results to leadership.

RESPONSIBILITIES:
  • Build and maintain high-quality automation to assist with growing Starlink's customer base, launching new markets, and improving customer experience
  • Build alerts and monitoring for current automation systems
  • Manage all requests and stakeholders in a scalable way
  • Own status of automation (reporting on health, metrics like how many credits are being issued, etc.)
  • Work with engineering and business teams to develop strategies for migrating automation to website-integrated solutions when appropriate
  • Design measurable and well-scoped experiments
  • Write and maintain high-quality documentation
  • Collaborate with cross-functional Customer Success Category leads, workforce planners, and operators to develop automated solutions to solve customer experience and support challenges
  • Engage the SpaceX leadership team with quantitative and qualitative updates on automation performance and opportunities

BASIC QUALIFICATIONS:
  • Bachelor's degree in an engineering, mathematics, or STEM discipline
  • 4+ years of experience in engineering, software, data analytics, venture capital, management consulting, or operations/product management at a technology company
  • 4+ years of experience with Python

PREFERRED SKILLS AND EXPERIENCE:
  • Master Degree in Business or STEM field
  • Expertise in SQL and Python
  • Understanding of database structures, query optimizations, ETL development
  • Experience with automation (demonstrated skills with VBA, Python, C#, etc.)
  • Demonstrated experience in a start-up, consulting, tech, or other high-growth, fast-paced, rapidly changing environment
  • Strong project management and self-directed prioritization skills
  • Ability to communicate technical concepts to non-technical audiences at all organizational levels
  • Ability to develop and maintain strong relationships across disciplines and with multiple levels of management

ADDITIONAL REQUIREMENTS:
  • Must be available to work extended hours and weekends as needed
  • Willingness to travel to corporate customer sites, other SpaceX locations, and industry events as needed


ITAR REQUIREMENTS:
  • To conform to U.S. Government export regulations, applicant must be a (i) U.S. citizen or national, (ii) U.S. lawful, permanent resident (aka green card holder), (iii) Refugee under 8 U.S.C. a7 1157, or (iv) Asylee under 8 U.S.C. a7 1158, or be eligible to obtain the required authorizations from the U.S. Department of State. Learn more about the ITAR here.

About SpaceX

SpaceX is an American aerospace manufacturer and space transportation services company founded in 2002 by entrepreneur Elon Musk. The company designs, manufactures, and launches advanced rockets and spacecraft. SpaceX has developed the Falcon 1, Falcon 9, Falcon Heavy, and Dragon spacecraft. The company was founded with the goal of reducing space transportation costs and enabling the colonization of Mars. SpaceX has achieved several milestones in spaceflight, including the first privately-funded liquid-propellant rocket to reach orbit, the first privately-funded company to send a spacecraft to the International Space Station, and the first privately-funded company to send a human-rated spacecraft to orbit.
Learn more about SpaceX
Size
8,000 employees
Industry
Aerospace & Defense
Founded
2002
* Ladders Estimates

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