McKesson

Sr. Associate, Field Support Technician/Engineering

McKesson • $66K — $111K *
US-AnywhereRemote in Pennsylvania, US
Healthcare
Less than 5 years of experience
Job Overview by Ladders

Qualifications

  • Clean Driver's License required
  • Valid US Passport
  • Ability to travel Monday-Friday
  • Reliable vehicle for local calls (mileage reimbursed)
  • Must reside in Pennsylvania
  • Electronic, Robotics, or Electro-mechanic college degree
  • 2-5 years of experience in a Field Service Technician role
  • Experience with pneumatic and complex electronic control systems a plus

Responsibilities

  • Act as service representative for specific customers
  • Participate in the On-Call schedule
  • Perform Preventive Maintenance
  • Ensure customer satisfaction is prioritized
  • Manage equipment and parts for timely service requests
  • Maintain up-to-date inventory
  • Execute installations and repairs on customer sites, including after-hours work
  • Keep work areas clean, organized, and safe
  • Complete all administrative and reporting requirements
  • Assist in setting up commercial showcase events
  • Support sales team as a service representative

Benefits

  • Home-based work opportunity depending on location
  • Employee mileage reimbursement for travel
  • Participation in a comprehensive Total Rewards package
  • Access to annual bonuses or long-term incentive opportunities
  • Commitment to employee development and leadership principles
Full Job Description
Job Summary

A Field Service Technician (FSE) is responsible to install, set up, maintain, troubleshoot and perform repair to client systems and equipment (hardware and software). Such work may be on or off site and may involve co-ordination and co-operation with other support teams or third parties. These duties will commonly be performed within an assigned region but may be required anywhere in Canada and will include travel, after hours and weekend work requirements.

MUST HAVE:
  • Clean Driver's License
  • Valid US Passport
  • Ability to travel Monday-Friday
  • Have a reliable vehicle for local calls (Mileage reimbursed)
  • Live in PA


Specific Responsibilities

  • Act as service representative for specific customers
  • Member of the On-Call schedule
  • Perform Preventive Maintenance
  • Accountable for customer satisfaction
  • Maintain and manage equipment and parts in order to execute service requests in a timely manner
  • Maintain your inventory up to date
  • Diligently and professionally execute installations, repairs, necessary changes and assigned tasks on equipment onsite at customer sites as required. This includes performing such work after hours as required on a rotating on-call basis
  • Ensure all work areas are kept clean, organized and safe always and act in a legal, safe and courteous manner while travelling to and from customer sites.
  • Complete all administrative and reporting requirements, including all mandatory Training.
  • Occasionally bring packages to courier depots or directly to the airport in case of emergency or after courier pick-up times have elapsed.
  • Participate in the set-up of commercial showcase events as required
  • Assist sales team as service representative when negotiating and banners HQ and chain level, assisting periodical review information on equipment performance
  • Foster a culture of excellence and customer-first service relationship
  • Act in accordance with McKess0n Canada ILEAD (Our common definition and shared commitment to leadership: Inspire, Leverage, Execute, Advance, Develop) and ICARE (Our Shared Principles namely: Integrity, Customer-First, Accountability, Respect, and Excellence) guiding principles.


Position Requirements

  • Electronic, Robotics or Electro-mechanic college degree.
  • 2-5 years + of experience as FST position
  • Demonstrate leadership and maintain higher customer satisfaction standards
  • Experience with pneumatic and robotics systems, troubleshooting and repair an asset.
  • Experience with complex electronic control systems, troubleshooting and repair an asset.
  • Experience in healthcare or pharmaceutical industry is an asset.
  • Experience with Hospital Automation and healthcare automation is an asset
  • Capacity to learn and understand the functions of McKesson APS equipment and apply learnings
  • Employee will be using his own vehicle
  • Excellent interpersonal customer service skills and ability to communicate effectively with individuals from varied backgrounds
  • Relevant front line, field based technical customer service work experience a clear asset
  • Good written and verbal communication skills
  • Demonstrated ability to manage multiple competing priorities in a time critical environment in an organized and effective manner
  • Demonstrate a Customer First, team-oriented, positive attitude
  • Must be autonomous; demonstrate initiative and the ability to work with minimal supervision.
  • Ability to work independently in the field
  • Capability to work with team members in various departments to achieve departmental goals and to resolve internal and external customer issues in a timely manner
  • Must have and keep a valid driving license


Working Conditions

  • Position requires frequent travel within a region and occasionally anywhere within Canada.
  • Availability after hours and weekends for on call support and installations as required (frequent)
  • Depending on location, home based job opportunity
  • Must be physically able to move large boxes and equipment weighing up to 30Kg as well as perform installation work in cabinetry and elevated spaces as needed.


Salary: 66,800.00 - 89,100.00 - 111,400.00 USD Annual with 5% MIP

P2

We are proud to offer a competitive compensation package at McKesson as part of our Total Rewards. This is determined by several factors, including performance, experience and skills, equity, regular job market evaluations, and geographical markets. The pay range shown below is aligned with McKesson's pay philosophy, and pay will always be compliant with any applicable regulations. In addition to base pay, other compensation, such as an annual bonus or long-term incentive opportunities may be offered. For more information regarding benefits at McKesson, please click here.

Our Base Pay Range for this position

$66,800 - $111,400

McKesson has become aware of online recruiting-related scams in which individuals who are not affiliated with or authorized by McKesson are using McKesson's (or affiliated entities, like CoverMyMeds or RxCrossroads) name in fraudulent emails, job postings or social media messages. In light of these scams, please bear the following in mind:

McKesson Talent Advisors will never solicit money or credit card information in connection with a McKesson job application.

McKesson Talent Advisors do not communicate with candidates via online chatrooms or using email accounts such as Gmail or Hotmail. Note that McKesson does rely on a virtual assistant (Gia) for certain recruiting-related communications with candidates.

McKesson job postings are posted on our career site: careers.mckesson.com.

About McKesson

McKesson Corporation provides medicines, pharmaceutical supplies, information and care management products and services across the healthcare industry. The Company operates in two segments. The McKesson Distribution Solutions segment delivers ethical drugs, medical-surgical supplies and equipment and health and beauty care products throughout North America. This segment also provides specialty pharmaceutical solutions for biotech and pharmaceutical manufacturers, sells financial, operational and clinical solutions for pharmacies (retail, hospital, long-term care) and provides consulting, outsourcing and other services. The McKesson Technology Solutions segment delivers enterprise-wide clinical, patient care, financial, supply chain, strategic management and software solutions. In July 2011, the Company acquired Portico Systems from Safeguard Scientifics, Inc. On March 25, 2012, it acquired the independent banner and franchise businesses of Katz Group Canada Inc. McKesson Distribution Solutions delivers pharmaceuticals to retail pharmacies and institutional providers like hospitals and health systems. They operate pharmaceutical distribution centers across the country, serving customers in all 50 states. They also deliver a comprehensive offering of health care products, technology, equipment and related services to the alternate site market, including physician offices, surgery centers, long-term care facilities and home care businesses across the country. McKesson is currently the largest pharmaceutical distributor in North America. McKesson also operates McKesson Canada and has an equity holding in Nadro, a leading distributor in Mexico.

McKesson Careers

Join McKesson, a leading global healthcare company, and be part of a team that is redefining the future of healthcare. With a variety of job opportunities available, McKesson is the perfect place to advance your career, whether you're a seasoned professional or just starting out. Work You’ll Do At McKesson, we are committed to improving care in every setting—one product, one partner, one patient at a time. We’re seeking talented professionals to join our team and contribute to a culture of innovation, diversity, and leadership. Our employees are driven by a deep sense of purpose and a desire for continuous growth and improvement. Empower Your Future in Healthcare With positions ranging from internships to leadership roles, McKesson offers unparalleled employment opportunities to develop your skills and advance your career. Our commitment to diversity training ensures that all team members have the opportunity to thrive. Join a team where your skills will be honed, your professional growth will be supported, and where you can genuinely see the difference you make in the lives of patients around the world. Innovative Work Environment McKesson is at the forefront of healthcare innovation. Our team is constantly exploring new ways to improve patient outcomes and streamline care processes. This commitment to innovation is what sets us apart and what makes McKesson an exciting place to work. Career Development and Benefits McKesson believes in nurturing the potential of its employees through robust career development programs and comprehensive benefits designed to support your life and well-being. From leadership training to health and wellness benefits, we ensure our team members are equipped to meet their professional and personal goals. Explore Job Opportunities Whether you’re looking for an internship to kickstart your career, or a senior position to utilize your extensive experience, McKesson offers a range of opportunities. Explore our open positions and find where you can make a difference at McKesson. Stay Connected Join Our Team Search for open positions that match your skills and interests. We are looking for passionate, curious, and solution-driven team players who are ready to take the next step in their careers. Keep Up to Date Stay ahead with career tips, insider perspectives, and industry-leading insights you can put to use today—all from the people who work here. Networking and Professional Growth At McKesson, networking and professional growth are part of our everyday environment. We encourage our employees to connect, share, and learn from each other to foster personal and professional development. Job Alert Emails Personalize your subscription to receive job alerts, latest news, and insider tips tailored to your preferences. Discover the exciting and rewarding career opportunities that await you at McKesson. Join McKesson today and be part of a team that is dedicated to shaping the future of healthcare.
Learn more about McKesson
Size
58,000 employees
Market Cap
$53.7 billion
Industry
Net Income
-$4.1 billion
Founded
1833
5 Year Trend
+5.9%
Revenue
$237.6 billion
NASDAQ

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