American Airlines

Sr Associate Engineer/ Engineer, IT End User Compute

American Airlines • $80K — $95K *
Fort Worth, TX 76137In-Person
Information Technology
Less than 5 years of experience
Today
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Job Overview by Ladders

Qualifications

  • Bachelor's degree in a relevant technical discipline or equivalent experience
  • 1+ years in designing and supporting large-scale solutions in production
  • Proficiency in scripting and automation tools
  • Strong knowledge in operating systems and security protocols
  • Experience with email security and configuration technologies

Responsibilities

  • Document technical work and products per organizational standards
  • Conduct root cause analysis for service/system failures
  • Ensure security and availability of services
  • Maintain enterprise-level audio-visual applications
  • Serve as liaison for camera and video management systems
  • Implement and manage email security solutions
  • Provide technical support for Microsoft SharePoint and email issues
  • Create automated workflows in SharePoint and PowerApps

Benefits

  • Travel perks for employees and family across a wide network
  • Comprehensive health benefits accessible from day one
  • Wellness programs to support personal health
  • 401(k) program with potential employer contributions
  • Various additional benefits like pet insurance and travel discounts
Full Job Description
8/21/26

Location: DFW Headquarters Building 7 (DFW-SV07)
Cities: Fort Worth - TX
Requisition ID: 87460

Job Description

What you'll do

As noted above, this list is intended to reflect the current job but there may be additional essential functions (and certainly non-essential job functions) that are not referenced. Management will modify the job or require other tasks be performed whenever it is deemed appropriate to do so, observing, of course, any legal obligations including any collective bargaining obligations.
  • Document all technical work, products (e.g., code, scripts, processes) according to organizational standards and best practices.
  • Conduct root cause analysis for failures on any service or system maintained by your squad, prescribing detailed action items to mitigate reoccurrence.
  • Ensures the security and availability of services and systems maintained by squad, by prioritizing the closure of open vulnerabilities.
  • Demonstrate excellent problem-solving abilities and capability to work under pressure as well as proactive and adaptable approach to working in a fast-paced environment and with others.
  • Maintain enterprise-level audio-visual applications and services where applicable: Ensure that all audio-visual systems are functioning efficiently, adhering to American Airlines design standards, and meeting the high-quality expectations of the organization.
  • Demonstrate basic expertise in setting up and programming Digital Signal Processors (DSPs) to enhance audio quality and system performance. This includes troubleshooting and optimizing existing DSP configurations.
  • Serve as the primary liaison for commissioning, maintaining, and troubleshooting camera and video management systems where applicable.
  • Coordinate video access and system installation with project managers and end users.


What you'll do (continued)

  • Collaborate with network engineering to design, implement, and maintain video network infrastructure, optimize camera system design and installation.
  • Implement, and oversee email security solutions, including spam filtering, encryption systems, and other protective protocols where applicable.
  • Provide technical support for SharePoint and email security issues. Conduct troubleshooting as needed, having experience with cloud-based email and SharePoint collaboration platforms and infrastructure, specifically Microsoft services.
  • Integrate SharePoint with other third-party systems and enterprise applications. This includes designing and implementing integration solutions that ensure seamless data flow and interoperability between systems.
  • Create automated workflows and custom applications to streamline business processes using SharePoint Designer (SharePoint Framework -SPFx) and PowerApps for workflow automation.
  • Administration of Server Systems where applicable: Troubleshooting and accessing the stability, security, and scalability of installed Windows Server Systems.
  • Implement and manage Cisco Unified Communications solutions, including CUCM, to enhance our communication infrastructure where applicable including integration with Microsoft Teams Voice and E911 (RedSky) solutions.
  • Provide Technical Support for voice-related issues, addressing call quality and connectivity problems to maintain optimal system performance
  • Implement software packaging and deploying software applications, ensuring smooth and efficient rollouts across various environments.
  • Apply a strong understanding of SDLC and agile methodologies to manage and execute software projects, ensuring timely delivery and adherence to quality standards.
  • Provide proven experience in end-user support and solutions engineering for both Windows and Mac OS environments, addressing technical issues and ensuring user satisfaction.


All you'll need for success

Minimum Qualifications- Education & Prior Job Experience
  • Bachelor's degree in Computer Science, Computer Engineering, Technology, Information Systems (CIS/MIS), Engineering or related technical discipline, or equivalent experience/training
  • 1+ years of experience designing, developing, implementing and supporting large-scale solutions in production environments

Preferred Qualifications- Education & Prior Job Experience
  • Master's degree in Computer Science, Computer Engineering, Technology, Information Systems (CIS/MIS), Engineering or related technical discipline, or equivalent experience/training
  • Airline Industry experience

Skills, Licenses & Certifications
  • Proficiency in scripting, automation, development and developer tools (E.g. Bash, PowerShell, Python, Git/Github, VSCode, C#, .NET, JavaScript, TypeScript,).
  • Strong knowledge of operating systems, networking principles, and security protocols (TLS, SSL).
  • Relevant CompTIA (Network+, Server+, Security+) or Microsoft Certification, a plus.
  • Strong understanding of email protocols (SMTP, IMAP, POP3) and email security technologies (DLP, anti-phishing solutions, encryption methods).
  • Knowledge of DNS records relevant to email configuration (SPF, DKIM, DMARC).
  • Strong knowledge of Microsoft 365 services, including Teams, SharePoint, OneDrive, and Exchange.
  • Proficiency in working with Microsoft Graph API, REST APIs, and Power Platform for custom integrations.
  • Microsoft Intune and Configuration Manager (SCCM/MECM) administration, policy management, software deployment, and endpoint lifecycle management.
  • Windows 11 operating system architecture, troubleshooting, performance optimization, and enterprise configuration management.
  • Endpoint provisioning and deployment technologies including Windows Autopilot, imaging, task sequences, and OS lifecycle management.
  • Enterprise device compliance, security baselines, BitLocker, and endpoint security controls.
  • Software packaging, application deployment, patch management, and update ring administration.


What you'll get

Feel free to take advantage of all that American Airlines has to offer:
  • Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
  • Health Benefits: On day one, you'll have access to your health, dental, prescription and vision benefits to help you stay well. And that's just the start, we also offer virtual doctor visits, flexible spending accounts and more.
  • Wellness Programs: We want you to be the best version of yourself - that's why our wellness programs provide you with all the right tools, resources and support you need.
  • 401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
  • Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more


About American Airlines

US Airways provides international and domestic air transport in the United States. It is owned by the American Airlines Group. US Airways utilizes a fleet of 343 mainline jet aircrafts, along with 278 regional jet and turbo-prop aircrafts operated by contract and subsidiary airlines under the name US Airways Express. It was originally established as All American Aviation.It operates an airline network with 193 destinations in 24 countries in North America, South America, Europe, and the Middle East. It also operates the US Airways Shuttle, a US Airways brand which provides hourly service between Boston, New York City, and Washington, D.C.As of October 2013, US Airways employed 32,312 people worldwide and operated 3,028 daily flights.US Airways is a member of Oneworld, and it currently operates along with American Airlines as a result of a merge between the two holding companies of these airliners.US Airways was established in 1973. It operates hubs at Charlotte/Douglas International Airport, Philadelphia Inte...

American Airlines Careers

Join the dynamic team at American Airlines, a leader in global aviation and an innovator in the airline industry. With a wide range of job opportunities, American Airlines is the perfect place to advance your career, offering roles that cater to a variety of skills and professional interests. Work You’ll Do At American Airlines, you will be part of a team that is dedicated to providing world-class service and shaping the future of travel. Our employees enjoy a culture of collaboration and respect, where diversity and inclusion are celebrated. With American Airlines, you can contribute to a legacy of innovation and leadership in the skies. Transform Your Career American Airlines is not just a company; it's a community where you can grow your career through a robust suite of professional development and diversity training programs. Our leadership is committed to nurturing talent and recognizes the value of each individual’s growth. Join a team that leads with integrity and a passion for progress. At American Airlines, your career trajectory is bolstered by our commitment to innovation and excellence in the aviation industry. Internship Opportunities Kickstart your career with an internship at American Airlines. Gain invaluable industry experience, build your resume, and make connections that will propel your professional life. Our internships offer hands-on experience in a variety of departments, helping you discover your path in the aviation industry. Benefits of Working With Us American Airlines places immense value on the well-being of its team members. Employees enjoy competitive benefits including health, dental, and vision insurance, employee discounts, and flexible spending accounts. More than just perks, our benefits are designed to support your life, both at work and at home. Explore Job Opportunities Whether you’re looking to enhance your career in engineering, customer service, or leadership, American Airlines has a position that will match your skills and passions. We are continuously hiring and looking for motivated individuals who are ready to take their careers to new heights. Stay Connected Join Our Team Search open positions that align with your skills and interests. We are looking for passionate, curious, and solution-driven team players. SEARCH AMERICAN AIRLINES JOBS Keep Up to Date Stay ahead with career tips, insider perspectives, and industry-leading insights you can put to use today—all from the people who work here. READ CAREERS BLOG Job Alert Emails Customize your subscription to receive job alerts, latest news, and insider tips tailored to your preferences. Discover the exciting and rewarding opportunities that await at American Airlines.
Learn more about American Airlines
Size
123,400 employees
Market Cap
$8 billion
Industry
Aerospace & Defense
Net Income
-$8.8 billion
Founded
1930
5 Year Trend
-5.7%
Revenue
$17.3 billion
NASDAQ
AAL
* Ladders Estimates

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