American Airlines

Sr Associate Analyst/Analyst, IT Platform

American Airlines • $70K — $95K *
Fort Worth, TX 76137In-Person
Information Technology
Less than 5 years of experience
Today
Be an Early Applicant
Job Overview by Ladders

Qualifications

  • Bachelor's degree in Computer Science or related technical discipline, or equivalent experience
  • Experience in an IT software role supporting production environments
  • Hands-on experience with AI or machine learning tools in a tech environment
  • 2+ years in a vital/corporate IT software role
  • Proficient with American Eagle Airlines IT systems

Responsibilities

  • Serve as a liaison between application engineering, product management, and operational teams to enhance product quality
  • Monitor and ensure system performance and reliability, addressing issues promptly
  • Analyze data for process improvements impacting IT operations
  • Manage system incidents and outages with root cause analysis and documentation
  • Support operational procedure development and documentation for best practices
  • Assist in coordinating software and hardware upgrades with minimal service disruption
  • Leverage AI tools to optimize airline operations technology systems

Benefits

  • Travel perks for employees and their families to explore global destinations
  • Comprehensive health benefits available from day one, including dental and vision
  • Wellness programs designed to support overall health and well-being
  • 401(k) program with employer contributions after one year
  • Additional perks including employee assistance programs and discounts on travel and services
Full Job Description
7/23/26

Location: Envoy Headquarters East Bldg (DFW-EVHE)
Cities: Fort Worth - TX
Requisition ID: 86950

Job Description

What you'll do

As noted above, this list is intended to reflect the current job but there may be additional essential functions (and certainly non-essential job functions) that are not referenced. Management will modify the job or require other tasks be performed whenever it is deemed appropriate to do so, observing, of course, any legal obligations including any collective bargaining obligations.
  • Serve as the technology conduit between our application engineering team, product management and operational capabilities to provide critical problem-solving and customer/employee experience support, maintaining system integrity, and continuously improving product quality
  • Monitor system performance and reliability, ensuring any issues are promptly managed to minimize downtime, and proposing solutions to system performance challenges
  • Analyze and interpret data to identify opportunities for process improvement and to inform strategic decisions within IT operations
  • Manage system incidents and outages, including root cause analysis and resolution. Track issues through resolution, documenting findings, and ensuring preventive measures are put in place to avoid recurrence.
  • Support the development of operational procedures and documentation to ensure best practices are followed, and systems are functioning optimally. This includes writing technical manuals, troubleshooting guides, and process documentation.
  • Assist in the coordination of software and hardware upgrades, deployments, and patches in collaboration with engineering teams, ensuring minimal disruption to services.
  • Leverage AI-driven tools and techniques to monitor, analyze, and optimize Regional Airline Operations Technology (AOT) systems, improving reliability, performance, and incident response


All you'll need for success

Minimum Qualifications- Education & Prior Job Experience
  • Bachelor's degree in Computer Science, Computer Engineering, Technology, Information Systems (CIS/MIS), Engineering or related technical discipline, or equivalent experience/training
  • Experience in an IT software capacity supporting production environments and customer/employee experience
  • Hands-on experience applying artificial intelligence or machine learning tools within a technology or engineering environment

Preferred Qualifications- Education & Prior Job Experience
  • 2+ years of software experience in a vital / critical environment supporting technical and business operational capabilities
  • Proven experience as an Operations Platform Analyst or a similar role, particularly in IT and software development environments
  • Proficient with existing IT systems that impact American Eagle Airlines.
  • 3+ years of proven experience in Regional Airline IT operations

Skills, Licenses & Certifications
  • AI skills with demonstrated commitment to continuous learning, including maintaining applicable AI licenses or professional certifications
  • Understanding of AA Operational Metrics
  • Ability to thrive in sense of urgency environment, leverage best practices, and innovate through any problem
  • Strong analytical, organizational, and problem-solving skills, as well as accuracy and attention to detail
  • Experience with DevOps and Agile
  • Ability to build and maintain effective relationships with team members, customers and external groups, as well as, working in a collaborative environment with geographically dispersed resources
  • Ability to work independently to manage one's time to meet commitments and expectations
  • Demonstrate initiative, flexibility, and inability to adapt to changing priorities and work environments
  • Possess a keen desire to learn and expand depth of knowledge
  • Partners with Product Owner to provide insight to prioritization


What you'll get

Feel free to take advantage of all that American Airlines has to offer:
  • Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
  • Health Benefits: On day one, you'll have access to your health, dental, prescription and vision benefits to help you stay well. And that's just the start, we also offer virtual doctor visits, flexible spending accounts and more.
  • Wellness Programs: We want you to be the best version of yourself - that's why our wellness programs provide you with all the right tools, resources and support you need.
  • 401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
  • Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more


About American Airlines

US Airways provides international and domestic air transport in the United States. It is owned by the American Airlines Group. US Airways utilizes a fleet of 343 mainline jet aircrafts, along with 278 regional jet and turbo-prop aircrafts operated by contract and subsidiary airlines under the name US Airways Express. It was originally established as All American Aviation.It operates an airline network with 193 destinations in 24 countries in North America, South America, Europe, and the Middle East. It also operates the US Airways Shuttle, a US Airways brand which provides hourly service between Boston, New York City, and Washington, D.C.As of October 2013, US Airways employed 32,312 people worldwide and operated 3,028 daily flights.US Airways is a member of Oneworld, and it currently operates along with American Airlines as a result of a merge between the two holding companies of these airliners.US Airways was established in 1973. It operates hubs at Charlotte/Douglas International Airport, Philadelphia Inte...

American Airlines Careers

Join the dynamic team at American Airlines, a leader in global aviation and an innovator in the airline industry. With a wide range of job opportunities, American Airlines is the perfect place to advance your career, offering roles that cater to a variety of skills and professional interests. Work You’ll Do At American Airlines, you will be part of a team that is dedicated to providing world-class service and shaping the future of travel. Our employees enjoy a culture of collaboration and respect, where diversity and inclusion are celebrated. With American Airlines, you can contribute to a legacy of innovation and leadership in the skies. Transform Your Career American Airlines is not just a company; it's a community where you can grow your career through a robust suite of professional development and diversity training programs. Our leadership is committed to nurturing talent and recognizes the value of each individual’s growth. Join a team that leads with integrity and a passion for progress. At American Airlines, your career trajectory is bolstered by our commitment to innovation and excellence in the aviation industry. Internship Opportunities Kickstart your career with an internship at American Airlines. Gain invaluable industry experience, build your resume, and make connections that will propel your professional life. Our internships offer hands-on experience in a variety of departments, helping you discover your path in the aviation industry. Benefits of Working With Us American Airlines places immense value on the well-being of its team members. Employees enjoy competitive benefits including health, dental, and vision insurance, employee discounts, and flexible spending accounts. More than just perks, our benefits are designed to support your life, both at work and at home. Explore Job Opportunities Whether you’re looking to enhance your career in engineering, customer service, or leadership, American Airlines has a position that will match your skills and passions. We are continuously hiring and looking for motivated individuals who are ready to take their careers to new heights. Stay Connected Join Our Team Search open positions that align with your skills and interests. We are looking for passionate, curious, and solution-driven team players. SEARCH AMERICAN AIRLINES JOBS Keep Up to Date Stay ahead with career tips, insider perspectives, and industry-leading insights you can put to use today—all from the people who work here. READ CAREERS BLOG Job Alert Emails Customize your subscription to receive job alerts, latest news, and insider tips tailored to your preferences. Discover the exciting and rewarding opportunities that await at American Airlines.
Learn more about American Airlines
Size
123,400 employees
Market Cap
$8 billion
Industry
Aerospace & Defense
Net Income
-$8.8 billion
Founded
1930
5 Year Trend
-5.7%
Revenue
$17.3 billion
NASDAQ
AAL
* Ladders Estimates

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