Position Summary:The Senior Assistant Manager oversees the day to day operations of the operating unit and leads a team. This role mentors and develops the resident services team, promptly handles resident escalations, resolves customer questions and concerns, and upholds customer service standards.
Key Responsibilities:- Hires, trains, coaches and manages the performance and development of team members, ensuring established performance metrics and objectives are achieved.
- Provides excellent customer service by anticipating customer's needs, taking ownership and resolving questions and concerns promptly and professionally.
- Supervises and ensures community common areas, grounds and vacant units are consistently maintained to company standards, proactively identifying and resolving any potential hazards.
- Oversees and ensures the timely completion of all administrative resident services tasks and resident retention activities ensuring they are accurately documented in the appropriate operating platform.
- Ensures audit compliance to Standard Operating Policies/Procedures (SOPs).
- Executes administrative accounting processes for the operating unit.
- Drives efficiency by adopting and maximizing the use of new and existing technologies.
Additional Skills:- Proficiency in Google suite
- Experience with Customer Relationship Management (CRM) and Enterprise Resource Planning (ERP) systems such as Salesforce, RealPage or Coupa is preferred.
- Strong written and verbal communication skills
Preferred Education:- High School Diploma or General Educational Development (GED) or equivalent experience
Preferred Years of Relevant Work Experience:Additional Requirements:- Travel between communities may be required daily.
- Valid California driver's license; Maintain continuous vehicle liability insurance as required by state law. (This role requires the regular and frequent operation of a vehicle, as defined in the Company's MVR policy, and is part of the essential duties of this position.)
Minimum Qualifications / Other Expectations: Community Details:Communities of Responsibility: Riverview
Unit Count: 1308
Compensation:Base Pay Range: $39.76 - $47.26
Actual placement within this range may vary based upon, but not limited to, relevant experience, time in role, base salary of internal peers, prior performance, business sector, and geographic location.
The Company also offers competitive benefits for full time employees including paid time off, matching 401(k), and health benefits.
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