Quest Diagnostics

Sr. Analyst, Telecom Billing

Quest Diagnostics$75K — $95K *
Telecommunications & Hardware
5 - 7 years of experience
Job Overview by Ladders

Qualifications

  • Bachelor's degree in Computer Science, Business, or equivalent experience.
  • 5-7 years of relevant experience in telecom billing and management.
  • Strong cellular background with a solid understanding of telecom services.
  • Proficient in using a Telecom Expense Management (TEM) tool.
  • Demonstrated ability to manage telecom billing for a large enterprise.
  • Excellent communication and relationship-building skills across multiple departments.

Responsibilities

  • Consolidate telecom billing by migrating to a single platform.
  • Publish monthly telecom metrics at a regional level.
  • Develop and maintain processes for ordering and disconnecting services using TEM.
  • Retire the existing telecom database (QTR-Quest Telecom Repository).
  • Collaborate closely with field teams to understand technology deployment.
  • Foster strong relationships with carriers and various internal departments.

Benefits

  • Opportunity to influence and optimize telecom spend.
  • Access to advanced Telecom Expense Management tools.
  • Collaborative work environment with cross-departmental interaction.
  • Chance to contribute to significant process improvements in telecom billing.
Full Job Description
JOB DESCRIPTION

The individual will be responsible for telecom billing for specialty Telecom services which include cellular services, data and voice services. This will include processing bills in a timely fashion, reviewing month-to-month changes, providing insight, and developing a strong governance to manage telecom spend.  The individual needs to consolidate the monthly telecom bills and manage using our TEM (Telecom Expense Management) tool.   The individual will develop a process to order/cancel services on a regular basis.  They will also need to have access to the carrier portals and understand the monthly spend.  The individual will need to develop a standard enterprise process and communicate the change to the Enterprise.  They will need to publish monthly metrics, optimize the spend, and provide insight to our management team on a regular basis.   The individual will also need to audit the bills for accuracy and manage the overall Accounts Receivables.      

The Telecom Billing Analyst (Sr.) will manage telecom billing for specialty services.  This will include continuing to utilize our current TEM (Telecom Expense Management) tool to manage the inventory and pay the invoices in a timely fashion.  The new resource will provide guidance to the functional areas of Quest during the month end close and provide insight to the Management team. The individual needs to have strong communication skills and be able to build a relationship with the Finance, TechOps, Field IT, Carriers, Commercial and Logistics departments.  The resource will also need to build and maintain a new process to order/disconnect services.  The individual will need to have a strong cellular background and the ability to manage a large telecom spend.


JOB RESPONSIBILITIES
  1. Consolidate Telecom billing (migrate to one billing platform) 
  2. Publish monthly telecom metrics at the regional level 
  3. Develop and maintain the process to Order/Disconnect new services (circuits) using TEM 
  4. Retire current telecom database (QTR-Quest Telecom Repository) 
  5. Work closely with the field to understand Technology deployment 
  6. Develop strong relationships (Carriers, Field IT, Commercial, Logistics

JOB QUALIFICATIONS

Education: BS in Computer Science, business, or equivalent experience. 

Work Experience: 

  • 5-7 Years related work experience 
  • Strong cellular experience 
  • Strong Communication skills 
  • Experience using a TEM (Telecom Expense Management) tool 
  • Managed Telecom billing for a large Enterprise 
  • Strong skills in the use of Microsoft desktop tools (e.g. Excel, PowerPoint, Word, etc.). 

 

Physcial and Mental Requirements:

  • Strong organizational skills: ability to establish priorities, multi-task, handle competing priorities and follow through on all open items/tasks. 
  • Decision making and ability to clearly articulate decisions in a team environment. 
  • Demonstrated ability to execute projects and process improvement activities. 
  • Results oriented yet team player. 
  • Self-starter with ability to manage rapidly changing priorities and opportunities. 

 

About Quest Diagnostics

Celera is a healthcare business that uses knowledge of human variability to provide new tests and services to personalize disease management. Their Products business develops and manufactures molecular diagnostic products that are used by hospitals and other clinical laboratories to detect, characterize, monitor and select treatment for disease. They have a distribution agreement with Abbott, through which they develop and commercialize a wide range of molecular diagnostic products, with Abbott serving as the distribution partner.

Quest Diagnostics Careers

Joining Quest Diagnostics means becoming part of a team committed to everyday excellence and innovation in health. As a leading provider of diagnostic insights, Quest Diagnostics offers unparalleled job opportunities in the medical and scientific sectors, making it an ideal place for professionals seeking growth and development in their careers.

Work You’ll Do

At Quest Diagnostics, you will contribute to a culture that values integrity and accountability, where your work significantly impacts patient health and community well-being. Our diverse team of professionals leverages cutting-edge technology and data to lead advancements in diagnostics and healthcare solutions.

Explore Career Opportunities

Whether you're looking for a position in the lab, a leadership role, or a support function, Quest Diagnostics provides a breadth of opportunities. Our commitment to professional growth includes robust training programs and opportunities for advancement, ensuring that every employee can thrive professionally.

Innovate with Us

Join a team where innovation is at the heart of what we do. At Quest Diagnostics, your skills in science, technology, and beyond can help drive transformation in healthcare services. Our collaborative environment encourages creativity and out-of-the-box thinking to improve patient outcomes and streamline processes.

Internship and Employment Opportunities

Start your career path with Quest Diagnostics through our internship programs or full-time employment opportunities. We are committed to hiring talented individuals who are passionate about building a rewarding career in healthcare. Our internships provide a solid foundation in industry-specific skills and networking opportunities, setting the stage for a successful career.

Benefits and Culture

Quest Diagnostics is dedicated to fostering a workplace where diversity and inclusion are embedded in our DNA. From competitive benefits and wellness programs to diversity training and flexible work arrangements, we ensure our employees have what they need to succeed both professionally and personally.

Leadership and Development

We believe in nurturing leadership skills at every level of the organization. Quest Diagnostics offers various leadership programs designed to help you grow as an influential professional. With continuous learning and development, you can expand your expertise and take on new challenges.

Join Our Team

Search open positions that match your skills and interests. At Quest Diagnostics, we look for driven, curious, and innovative team players who are ready to make a difference. Explore the many facets of our business, from scientific research to client services, and find where you can make your mark.

Stay Connected

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Learn more about Quest Diagnostics
Size
40,000 employees
Market Cap
$17.8 billion
Industry
Net Income
$1.4 billion
Founded
1959
5 Year Trend
+7.5%
Revenue
$9.4 billion
NASDAQ

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