Tyson Foods

Sr Analyst ServiceNow

Tyson Foods$75K — $95K *
Enterprise Technology
Less than 5 years of experience
Job Overview by Ladders

Qualifications

  • 3+ years of ServiceNow configuration experience
  • ServiceNow or Salesforce certifications preferred
  • Strong problem-solving and analytical skills
  • Effective communication and stakeholder management abilities
  • Ability to work both independently and collaboratively

Responsibilities

  • Lead configuration and support of the ServiceNow HRSD platform
  • Design and maintain HR workflows and service solutions
  • Gather and document business requirements from stakeholders
  • Recommend process improvements based on HR best practices
  • Troubleshoot production issues and monitor platform performance
  • Develop reports and KPIs to evaluate HR operational performance
  • Mentor junior analysts and collaborate with cross-functional teams

Benefits

  • Flexible work environment
  • Opportunities for professional development
  • Mentorship from experienced professionals
  • Engagement with diverse stakeholders across the organization
Full Job Description
Job Details:

Position Summary

We are seeking a highly skilled Senior Analyst specializing in ServiceNow Human Resources Service Delivery (HRSD) to support the design, implementation, optimization, and ongoing management of HR technology solutions. This role partners closely with HR, IT, Security, and business stakeholders to streamline HR processes, improve employee experiences, and drive operational efficiency through the ServiceNow platform.

The ideal candidate combines strong ServiceNow HRSD functional expertise with analytical problem-solving, stakeholder management, and platform configuration capabilities.

Key Responsibilities

ServiceNow HRSD Administration & Development
  • Lead configuration, enhancement, and support of the ServiceNow HRSD platform.
  • Design and maintain HR workflows, lifecycle events, employee service centers, knowledge bases, and case management solutions.
  • Configure HR Catalog items, Flow Designer workflows, business rules, UI policies, ACLs, notifications, and integrations.
  • Support implementation and optimization of HRSD modules including:
    • HR Case Management
    • Employee Center / Employee Service Center
    • Lifecycle Events
    • Knowledge Management
    • Document Management
    • Virtual Agent (preferred)

Business Analysis & Stakeholder Engagement
  • Gather and document business requirements from HR and cross-functional teams.
  • Translate business needs into scalable technical solutions.
  • Facilitate workshops, process mapping sessions, and solution reviews.
  • Recommend process improvements aligned with HR best practices and platform capabilities.

Platform Support & Optimization
  • Troubleshoot production issues and coordinate resolution activities.
  • Monitor platform performance, data integrity, and user adoption metrics.
  • Ensure platform compliance with governance, security, and audit requirements.
  • Participate in upgrade planning, testing, and release management activities.

Reporting & Analytics
  • Develop dashboards, reports, and KPIs to measure HR operational performance.
  • Analyze trends and provide recommendations to improve service delivery and employee experience.
  • Support audit and compliance reporting requirements.

Collaboration & Leadership
  • Mentor junior analysts and platform administrators.
  • Collaborate with developers, architects, and third-party vendors.
  • Contribute to roadmap planning and continuous improvement initiatives.
  • Serve as a subject matter expert for ServiceNow HRSD capabilities.


Requirements:

Experience: 3+ years of ServiceNow configuration experience. ServiceNow certifications or Salesforce certifications preferred.Communication Skills: Able to work independently and in a team environment. Self-motivated, self-disciplined, with the ability to manage multiple projects and tasks simultaneously with minimal supervision.Computer Skills: Strong computer and technology skills

Relocation Assistance Eligible:
No

Work Shift:

Certain roles at Tyson require background checks. If you are offered a position that requires a background check you will be provided additional documentation to complete once an offer has been extended.

Hourly Applicants ONLY -You must complete the task after submitting your application to provide additional information to be considered for employment.

The successful candidate(s) must be willing and able to perform the physical requirements of the job with or without a reasonable accommodation.

About Tyson Foods

Tyson Foods scientifically formulated feed, and technical assistance on subjects like sustainable farming practices and animal welfare. They serve hash browns stuffed with ham and cheese, sausage simple scrambles, bacon simple scrambles, formed pork sausage patties, sausage and egg pancake sandwich with maple syrup, wrapped whole grain apple cinnamon pancake, and more.

Tyson Foods Careers

Joining Tyson Foods means becoming part of one of the world’s leading food companies, renowned for its commitment to sustainability, innovation, and quality. At Tyson Foods, we offer unparalleled job opportunities that empower you to grow both personally and professionally. Work You’ll Do At Tyson Foods, you’ll contribute to a team that values leadership, diversity, and innovation. Our commitment to these principles makes us a top choice for professionals looking to make a significant impact in the food industry. Whether you’re involved in operations, marketing, research, or any of our other departments, your work will help us continue to feed the world in the most efficient and sustainable ways possible. Join our dynamic team and help us transform the industry through cutting-edge innovation and a commitment to excellence that’s second to none. Career Growth and Development Tyson Foods is dedicated to the professional growth of our employees. We offer a variety of leadership and diversity training programs designed to enhance your skills and advance your career. With Tyson, your career trajectory is limitless, supported by development opportunities that ensure you’re always moving forward. Internship Programs Kickstart your career with a Tyson Foods internship. Our internships provide invaluable workplace experience, offering a glimpse into the culture and operations of a global leader. Interns at Tyson Foods work on real projects, learn from industry leaders, and gain the skills necessary for a successful career in the food industry. Benefits of Working at Tyson Foods Choose a career with Tyson Foods and enjoy a comprehensive benefits package that includes health, life, and dental insurance, employee assistance programs, and more. We believe in nurturing our team not only professionally but also personally. Inclusive Culture At Tyson Foods, we pride ourselves on fostering an inclusive culture where every team member feels valued. We believe that diversity fuels innovation and we strive to create a workplace where all employees can thrive. Join Our Team Explore the job opportunities at Tyson Foods today. Search open positions that match your skills and interests. We are continuously hiring and looking for new team members who are passionate, curious, and driven to excel. Stay Connected Keep up to date with the latest at Tyson Foods by following our careers blog. Gain insider perspectives and industry-leading insights that can help you in your job search and beyond. Networking and Professional Opportunities At Tyson Foods, networking and professional development are part of our DNA. Connect with leaders and peers within the company through various networking events and platforms. Enhance your resume, prepare for your next interview, and build relationships that could shape the future of your career. Job Alert Emails Personalize your subscription to receive job alerts and the latest news tailored to your preferences. Discover the exciting and rewarding career opportunities that await at Tyson Foods. Join Tyson Foods and be part of a company that’s leading the way in the food industry through innovation, leadership, and a commitment to diversity and sustainability. Your future starts here!
Learn more about Tyson Foods
Size
137,000 employees
Market Cap
$22 billion
Industry
Net Income
$1.9 billion
Founded
1935
5 Year Trend
+6.8%
Revenue
$42.8 billion
NASDAQ

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