OverviewThe Senior Analyst IT Quality Assurance is accountable for software testing of applications / products deliverables to ConnectiveRx Clients and operations team. The incumbent will work with program management, Business Analyst, Product Management, our development teams and other Quality Assurance teams to ensure reporting aligns with specifications and is complete and accurate based client and product deliverables. The Senior Analyst IT QA leads quality across our software delivery lifecycle while mentoring junior team members and influencing engineering best practices. This role combines hands-on testing and automation with technical guidance, standards definition, and cross-team leadership.
As a senior team member, the incumbent will play a critical role in shaping our quality strategy, preventing defects early, and fostering a culture where quality is a shared ownership—by both engineers and testers alike.
Responsibilities
Essential Functions
Testing & AutomationDevelop, execute, and review automated test plans, including functional, regression, integration, and system testingLead the development and maintenance of scalable, maintainable automated test frameworks & suites, effectively integrated into CI/CD pipelines and release processesLeverage AI to move at speed to automate testingPartner closely with Product, Engineering, and UX teams to review requirements and acceptance criteria and ensure testing aligns with intended use and traceability standardsProactively identify quality risks during backlog grooming, sprint planning, and design reviewsCommunicate quality status, risks, and recommendations clearly to technical and non-technical stakeholders throughout delivery cyclePerform advanced white box testing of all multi-layered components of complex system workflows (front-ends, APIs, databases, events, etc.)
Quality Leadership & StrategyOwn and drive quality standards, test strategies, and best practices across multiple projects or product areasProvide input into architectural and design discussions with a focus on testability, reliability, and risk mitigationIdentify systemic quality gaps and improve overall software quality maturityMentor and guide junior and mid-level QC engineers, providing technical coaching, feedback, and career development supportReview test cases, automation code, and defect reports to ensure accuracy, clarity, and effectivenessAct as a trusted resource for quality-related questions across the engineering organization
Defect Management & Continuous ImprovementLead defect triage discussions and ensure defects are prioritized appropriately based on risk and business impactAnalyze trends in defects, escapes, and test coverage to drive root-cause analysis and preventative improvementsPromote shift-left testing practices and continuous improvement initiatives
Qualifications
Education
- Bachelor’s Degree in computer science, engineering, or related field
- 3-5 years of experience in Software Quality Assurance or quality control engineering
Knowledge
- Familiar with test automation tools: UFT/Selenium
- Familiar with postman test/ soap UI/ UI portals/DB testing
- Automation knowledge is preferred
- Strong understanding of Agile/Scrum development methodologies
- Demonstrated experience with test automation frameworks and tools
- Solid understanding of modern software architectures, including APIs, microservices, and data-driven systems
- Proven ability to mentor, influence, and lead without direct authority
Skills
- Hands-on experience with quality lifecycle AI automation tools like AWS Nova are a strong plus, but also test automation tools like Selenium, REST-assured, Postman, or similar
- Familiarity testing .NET, Python applications and SQL Server backend DB is required but Javascript, Ruby on Rails is also a plus
- Experience integrating quality practices into CI/CD pipelines (e.g., Jenkins, GitHub Actions, Azure DevOps)
- Direct experience with AWS cloud resources to quickly navigate different application layers
- Exposure to performance, security, or accessibility testing
- Experience working in regulated or compliance-driven environments, particularly in the pharmaceutical and health insurance fields
- Ability to write, debug, and review production-level code in at least one programming language
Competencies
- Process Knowledge: Identifies, documents, and monitors key processes needed to achieve successful business results. Maps and documents processes. Develops framework for process improvement. Identifies and documents processes within area of responsibility. Seeks guidance on aspects of process that are out of immediate scope. Drafts procedures that comply with the process. Implement process improvement recommendations within the context of overall business processes.
- Decision Quality: Ability to make appropriate, informed and timely decisions while ensuring compliance with company policies, practices and core values. Uses a combination of analysis, knowledge, experience, and judgment to make decisions. Makes effective decisions, even in the absence of complete information. Evaluates and prioritizes factors, weighs decisions in order to reach a sound and effective solution to a problem.
- Service Orientation: Anticipate, identify, and address the needs of customers/clients, sometimes before those needs are voiced. Actively looks for ways to help people; ability to be thoughtful, empathetic to the needs of others. Is prompt and courteous in ensuring that the customer's immediate needs or complaints are satisfied. Focuses on improving the level of service provided to external and internal customers.
- Consultation Communication: The ability to provide guidance to organizational stakeholders. Offers solutions based upon best practices, generates specific organizational interventions (e.g., culture change, change management, restructuring, training, etc.) to support organizational objectives.
Compensation & Benefits:
This position offers opportunities for a bonus (or commissions), with total compensation varying based on factors such as location, relevant skills, experience, and capabilities.
Employees at ConnectiveRx can access comprehensive benefits, including medical, dental, vision, life, and disability insurance. The company regularly reviews and updates its health, welfare, and fringe benefit policies to ensure competitive offerings. Employees may also participate in the company’s 401(k) plan, with employer contributions where applicable.
Time-Off & Holidays: ConnectiveRx provides a flexible paid time off (PTO) policy for exempt employees, covering sick days, personal days, and vacations. PTO is pro-rated based on an employee's first year of service. Employees also receive eight standard company holidays and three floating holidays annually, with prorations applied in the first year.
The company remains committed to providing competitive benefits and reserves the right to modify employee offerings, including PTO, STO, and holiday policies, in accordance with applicable laws and regulations.
Posted Salary RangeUSD $61,900.00 - USD $102,800.00 /Yr.
