Department:Daily Operations Division
Job Description:As a Sr Airport Screening Operations Consultant, you'll help shape the airport infrastructure that keeps Customers and checked baggage moving safely and efficiently throughout their journey. You'll lead the planning, design, and continuous improvement of Southwest's Baggage Handling Systems (BHS) and airport security checkpoints, using operational data and industry expertise to identify needs and recommend long-term solutions. Partnering closely with Ground Operations, TSA, Airport Authorities, project teams, and vendors, you'll influence BHS design decisions, improve operations and maintenance processes, and develop roadmaps that strengthen system reliability, performance, and cost efficiency. You'll also evaluate emerging technologies and industry trends to help Southwest modernize its airport capabilities and prepare for future growth. Through strategic planning, technical expertise, and strong stakeholder relationships, your work will directly improve baggage movement, Customer flow, operational performance, and the overall travel experience across Southwest's network.
Additional details
- This Atlanta region-based role is offered as a remote workplace position. Team Members are expected to travel to stations and locations throughout the region, as needed, to support business operations, trainings, meetings, conferences, and other work-related activities. Outside of those required visits, the majority of your work may be performed from an approved remote location within the region.
- U.S. citizenship or current authorization to work in the U.S. required and no current or future work authorization sponsorship available.
Responsibilities
- Lead meetings with various Airports and TSA Leaders to address discrepancies in system performance, capabilities and develop solutions across all parties
- Proactively engage and identify opportunities with project design and specifications to identify adjustments and ensure all bag systems meet the Planning Guidelines, Design Standards and Company Guidelines
- Partner with project managers and external project groups to provide BHS design recommendations
- Collaborate with Ground Operations, TSA, and Airport Authorities to create roadmaps and maximize the efficiency of the baggage handling system, Operations & Maintenance processes and security checkpoints
- Compile and analyze data/reports to create recommendations and forecast narratives for future infrastructure needs or stakeholder requests
- Evaluate and present emerging trends as potential solutions to enhance current processes for security checkpoints and baggage handling systems
- Evaluate vendor processes and programs to develop implementation plans to advance opportunities for performance improvement, efficiency, and minimize costs
- Develop and maintain relationships with industry partners to advance ideas, concepts and deliver emerging trends which align with strategic vision
- Propose recommendations based on research and analysis to drive business decisions with long-term strategies
- May perform other job duties as directed by Employee's Leader
Knowledge, Skills, and Abilities
- Knowledge of Program Guidelines and Design Standards (PGDS) and Checkpoint Requirements and Guidelines (CPRG) documents
- Knowledge of industry design practices for BHS and Security Screening Checkpoints (SSCP) to ensure Company BHS design recommendations are incorporated into final design packages
- Skilled in identifying problems and collecting necessary data to implement solutions
- Skilled in interpreting BHS reports, internal databases, reporting systems and other tools to assess system capabilities to formulate tactical and strategic plans to address issues and take advantage of opportunities
- Ability to select appropriate internal tools (BHS reports, internal tool, models, reports, etc.) to support various positions and create solutions for issues related to BHS and SSCP
- Skilled in advance problem-solving skills using logic and reasoning to identify strengths and weaknesses
- Ability to create a strategy and proactively share with the broad base of stakeholders to gain consensus to advance the wellbeing of the Company
- Ability to navigate and critique BHS designs and construction drawings
Education
- Required: High School Diploma or GED
Experience
- Expert level experience, expansive and far-reaching knowledge in:
- BHS operations and maintenance contract oversight
- Communication and engagement with Senior/Executive level Leadership
- Design review, and modifications with project design
- TSA policies/processes around BHS and SSCP
- Stakeholder engagement (i.e. Airports, Consortiums, TSA)
Licensing/Certification
- Must be able to obtain a SIDA (Secured Identification Display Area) badge and meet all local airport requirements
Physical Abilities
- Ability to perform work duties from limited space workstation/desk/office area for extended periods of time
- Ability to communicate and interact with others in the English language to meet the demands of the job
- Ability to use a computer and other office productivity tools with sufficient speed and accuracy to meet the demands of the job
- Ability to raise/move/transport 100 lbs. on an occasional basis (under 50%)
- Ability to operate motorized vehicles/equipment
Other Qualifications
- Must maintain a well-groomed appearance per Company appearance standards as described in established guidelines
- Must be a U.S. citizen or have authorization to work in the United States as defined by the Immigration Reform Act of 1986
- Must be at least 18 years of age
- Must be able to comply with Company attendance standards as described in established guidelines
- Ability to travel a minimum of 2 to 3 times each week which may require overnight stays to support Company needs
Pay & Benefits:
- Competitive market salary from $114,200 to $126,900 per year* depending on qualifications and experience. For eligible Leadership and individual contributor roles, additional bonus opportunities are available and awarded at the discretion of the company.
Benefits you'll love:
- Fly for free, as a privilege, on any open seat on all Southwest flights (your eligible dependents too)
- Southwest will help fund your Retirement Savings Plan with Company contributions up to 9.3% of your eligible earnings**
- Potential for annual ProfitSharing contribution in the Southwest Retirement Savings Plan- when Southwest profits, you profit***
- Competitive health insurance for you and your eligible dependents (including pets)
- Southwest offers health plan coverage options that start from the very first day of employment. You will have 30 days to select and enroll in your health plan with coverage retroactively available to your first day of employment.
- Explore more Benefits you'll love: https://careers.southwestair.com/benefits
*Pay amount does not guarantee employment for any particular period of time.
**401(k) match contributions are subject to Retirement Savings Plan vesting schedule and applicable IRS limits
***ProfitSharing contributions are subject to Retirement Savings Plan vesting schedule and are made at the discretion of the Company.
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