Job Description:

About the Role

Essential Duties and Responsibilities

Engage with and grow assigned account base consisting primarily of credit card issuing institutions.
•Formulation and implementation of strategic plans.
•Maintain a strong commercial awareness and understanding of commercial strategy, market intelligence and competitor insight.
•Carry out regular account reviews. Be viewed as a trusted advisor by senior decision makers at a variety of client facing levels.
•Own and drive the professional business communications and on-going cross-functional interaction with the Client, Plano Leadership, London HQ, Partnerships, Operations, IT, Marketing, Finance, and Customer Service. Taking ownership of the client experience and meeting client expectations.
•Maintain a base of existing accounts and build a long-term plan for retention and growth.
•Position Collinson Travel Experiences as a leading provider of "airport VIP lounge access solutions" that enables clients to sell more products and services to their most valuable customers.
•Anticipate, understand and respond to the competitive challenges and marketplace issues impacting the client's business.
•Assess and ensure compliance to contractual requirements.

Identify, pursue and close new business within existing accounts via product, market, and portfolio expansion.
• Actively identify and pursue additional revenue opportunities, cross sales or expansion of existing

portfolios that will increase Collinson's value to the customer and increase customer satisfaction while

meeting growth objectives.
• Identify, create and deploy proactive customer experience campaigns that drive increases in revenue

and client retention.
• Create and deliver sales / product presentations and proposals.
• Help craft product and service offerings that maximize Collinson's marketplace appeal to the market's

specific needs.

Job Requirements
• A personal interest in the intersection of travel and the FS industries.
• Strong communications skills through phone, email, and face to face interaction:

o Effectively communicate the features, advantages, and benefits of Collinson's Global

capabilities.

o Excellent listening, verbal, interpersonal, presentation and written communication skills.
• Ability to solicit, negotiate, implement, and maintain a long-term referral-generating relationship with

clients. Good understanding and follow through of sales processes, sales cycles and account

management.
• Well-established ability to build rapport and network effectively, using a "consultative selling"

approach.
• Demonstrate strong conceptual and strategic business skills.
• Detail oriented with strong problem-solving analytical orientation and ability to meet deadlines.
• Able to structure an issue and analyze alternative solutions using metrics and other business data.
• Able to make sound decisions based on company policies and procedures.
• Strong project leadership and management abilities.
• Manage direct reports expectations and performance aligned with objectives and key results.
• Travel up to 25% including internationally

Knowledge, skills and experience required
• Bachelor's degree with 5+ years B2B Account Management experience or 10+ years relevant equivalent

experience
• Industry knowledge or first-hand experience with a major financial institution, credit card issuer or

enhancement services provider preferred.
• Strong Microsoft Office Word, Excel and PowerPoint proficiency.
• Fluent in English and Spanish required.

Reward & Benefits: What's in it for me?

You can look forward to a competitive salary and benefit plan including but not limited to:

• 100% employer paid medical, dental, life & LTD insurance for employees
• 100% match to your 401k deferrals (limited) with 100% vesting at 6 months
• Supplemental Insurance including STD, additional Life
• Priority Pass Membership
• Global Mentoring Program
• Wellness Programs
• Lifestyle Benefits