Contribute to the mission of MANTL by driving value for our customers through strategic partnerships. The AM will set the account strategy and drive renewal and expansion for a set of named accounts. Success in this role includes building meaningful relationships with a customer's executives, providing valuable expertise in topics of deposit origination and digital banking strategies, setting a clear vision and plan for mutual success with each customer, and achieving growth targets that are created specifically for each book of business. About You: • You develop account strategy and map out a plan to achieve quota; conduct whitespace analysis, prioritize outreach, and provide forecasts for opportunities identified • You understand MANTL's products and effectively communicate all offerings to the client; cross-sell products by identifying additional needs within an existing client offering; lead commercial conversations ensuring end to end success of the contracting process • You develop a proactive client outreach cadence and conduct semi-annual reviews with all clients; ensure you are the point of contact for business opportunities, issues, and questions • You drive customer satisfaction and reference ability; thorough ticket review and resolution • You access, analyze, present customer reports to draw conclusions and provide recommendations; develop strategies to address issues posing risk to the renewal • You serve as an expert on the customer and work with all other MANTL teams to optimize the customer experience across your book of business; identify and prioritize enhancements that improve client satisfaction and retention • You ticket manage; review and assess severity and priority, engage engineering when needed • You manage all client communication, conflict resolution, and compliance on client deliverables • You lead implementation of new platform, coordinating with the client and internal stakeholders • You support launch of new clients in collaboration with the implementation teams • You provide ongoing training support to ensure adoption of our product(s); identify FAQ for help desk articles and/or videos to ensure scalability We Are Looking For: • 6+ years of Account Management experience with demonstrated ability to forecast and run and end to end renewal deal cycle • Advanced written and oral communication and presentation skills is key, as is the ability to adapt approaches to meet business needs and flexibly respond to emerging/evolving client needs • Demonstrated ability to analyze and utilize data; development of business review decks and utilizing data to uncover pain points or spotlight an area of opportunity • Demonstrated ability to collaborate across functions (ex: product, sales, reporting, legal, finance) and work well in a team environment • A positive attitude and team player who can elevate AM colleagues • High level of initiative and ability to work autonomously • Handle stressful situations and deadline pressures well • Excellent problem solving capabilities and organizational skills • Comfortable working in an evolving, fast-paced startup-like environment • Background in banking or Fintech is a plus The salary range for this position is: $122,000 - $135,000 Cool Things to Know Not Just Any Company: Alkami has an awesome diverse and inclusive environment. We have a FUN culture and offer great benefits, including remote-first environment, unlimited paid time off, 401(k) with employer match, and more. Work Authorization: We cannot offer employment sponsorship at this time. Candidates must be eligible to work in the US for full-time employment. Recruiters: We are not looking for outside recruiting firms to help us in this search. Thank you for understanding. Pay Transparency: As of January 1, 2023, new states and locales have enacted pay equity laws that require more pay transparency by employers in the following states: California, Colorado (effective January 1, 2021), Connecticut, Maryland, Nevada, New Jersey, New York, Ohio, Rhode Island and Washington. #LI-REMOTE