About the Role:The Senior Manager, Client Services is a high-impact leadership role at Ovative Group. You will lead media and marketing strategies across major client accounts, driving measurable business outcomes with both analytical rigor and executive presence. This role is built for a seasoned business strategist who can own account performance, develop their team, and serve as a trusted advisor to senior client stakeholders.
You will partner closely with cross-functional teams and senior client leaders to deliver outstanding media and measurement results. If you thrive in a fast-paced environment and bring a strong analytical point of view, we want to hear from you.
Responsibilities:Account Performance & Strategy- Develop and drive cross-channel media and measurement strategies aligned with client priorities and growth objectives, with a 1-2 year planning horizon
- Serve as the expert on marketing budgets, media mix, and performance KPIs - at both the account-wide and channel-specific level - to support strategy, problem solving, and decision making
- Lead regular and ad hoc performance analyses using AI-assisted tools where relevant and translate insights into clear, compelling recommendations for clients Establish reporting and measurement frameworks to continuously test, refine, and improve media strategies
- Proactively monitor KPIs, identify barriers to performance, and take ownership of removing them with urgency
- Stay ahead of emerging digital marketing trends, AI-powered tools, and measurement innovations applying relevant capabilities to client programs
Client Relationship Management- Own and grow relationships across 2-3 major Ovative accounts, building trust with both day-to-day contacts and senior stakeholders
- Become an extension of the client's team developing a deep understanding of their business, industry, KPIs, and organizational dynamics
- Establish credibility as a strategic advisor, leading conversations that go beyond execution to connect media performance with broader business objectives
- Manage client communication cadences and ensure timely, clear updates to internal and external stakeholders
- Identify and develop organic growth opportunities within assigned accounts, while maintaining a strong focus on client retention and long-term relationship health
Team Leadership & Employee Development- Lead cross-functional teams of subject matter experts focused on driving measurable results across assigned accounts
- Manage and develop direct reports, providing regular coaching, feedback, and growth opportunities
- Foster a culture of open communication, 360-degree feedback, and continuous AI learning encouraging the team to experiment with AI tools responsibly, share learnings, and develop the critical thinking skills needed to evaluate and direct AI outputs. Structure team workflows to ensure clarity of roles, efficient resource allocation, and strong execution across workstreams
Requirements:- 7+ years of experience owning and driving cross-functional business strategies, with strong analytical rigor, structured problem-solving, and clear communication skills
- 3+ years of experience managing direct reports, with demonstrated ability to coach, develop, and retain talent
- Proven ability to translate complex data into actionable strategies, leveraging performance analytics, AI-powered insights, and market intelligence to inform media investment decisions Experience leading cross-functional teams in a fast-paced, client-facing environment with high accountability and multiple active workstreams
- Strong client management skills, with experience building trusted relationships with senior stakeholders and navigating complex client organizations
- Experience in digital marketing, e-commerce, media strategy, MarTech, or related marketing discipline with comfort evaluating and directing AI tools within client programs
- Hands-on media planning and buying experience across digital and traditional channels, including paid social, programmatic, search, and/or video preferred
- Experience in or with a digital agency environment managing day-to-day execution and optimization of media campaigns preferred
- Strong understanding of cross-channel media strategy integrating both upper-funnel brand and lower-funnel performance objectives preferred
- Familiarity with enterprise measurement frameworks and the ability to connect media performance to business-level outcomes preferred
Pay Transparency:At Ovative, we offer a transparent view into three core components of your total compensation package: Base Salary, Annual Bonus, and Benefits. The salary range for this position below is inclusive of an annual bonus. Actual offers are made with consideration for relevant experience and anticipated impact. Additional benefits information is provided below.
For our Sr. Manager positions, our compensation ranges from $111,000 to $186,000, which is inclusive of a 25% bonus.
