SPTS Customer Assurance and Quality Engineer
Description -Job SummarySpecialty Printing & Technology Solutions (SPTS) is an exciting and innovative part of HP's Print Supplies Business, delivering TIJ technology to OEMs, resellers, and partners across ten commercial print market segments. We enable innovation by integrating HP printing into OEM solutions and offer over 400 SKUs, from small parts to white-label products. Key markets include packaging, coding and marking, postage, secure documents, and mail addressing, with growth areas in packaging, coding & marking and specialty print.
We seek proactive individuals who can inspire teams and turn ideas into results. Ideal candidates are curious, collaborative, and passionate about driving growth for HP by improving product quality and customer experience.
For this Customer Assurance & Quality Engineer role, you'll apply business, product, and manufacturing expertise to resolve customer quality issues and ensure an excellent experience. Strong knowledge of SPTS products and exceptional customer relationship skills are essential. You'll champion a customer-first culture by elevating the Voice of the Customer and turning insights into actions that advance SPTS business.
Responsibilities- Serve as Customer Assurance Engineer and owning customer cases end-to-end with timely information gathering, communication, prioritization, and escalation aligned to customer and business needs.
- Lead customer assurance activities including defect management, root cause analysis, corrective/preventive actions, and warranty credit negotiation and approval.
- Partner cross-functionally with Engineering, Operations & Supply Chain, and business teams to ensure product quality, reliability, and compliance.
- Manage quality-related programs, including schedules, deliverables, risk identification, and mitigation plans.
- Conduct quality reviews, acceptance criteria evaluations, and ongoing monitoring to drive reliable and cost-effective outcomes.
- Develop, maintain, and report quality metrics, dashboards, and performance indicators to support data-driven decision making.
- Create and maintain customer-facing communications and knowledge assets such as product change notices, advisories, and knowledge articles.
- Drive continuous improvement through customer feedback loops while providing leadership and mentoring across project teams.
Education & Experience Recommended- Bachelor's or Master's degree in Mechanical, Electrical or Material Science, Computer Science or equivalent.
- Typically has 4-8 years of work experience, preferably in customer assurance, product engineering or QMS.
Preferred Knowledge and Skills- Knowledge and Experience in Falcon (108mm), G5 IPH or Seawolf (FI-1000) and TIJ4, TIJ2.5.
- Proven ability to manage complex programs and influence cross-functional teams.
- Excellent analytical, problem-solving, and communication skills.
- Familiarity with CRM, HP quality systems and tools.
- Data analysis and visualization skills (Power BI etc.).
- Ability to work in a fast-paced, multicultural, global environment.
The pay range for this role is
$93,400 to
$143,800 USD annually with additional opportunities for pay in the form of bonus and/or equity (applies to United States of America candidates only). Pay varies by work location, job-related knowledge, skills, and experience.
Benefits:HP offers a comprehensive benefits package for this position, including:
- Health insurance
- Dental insurance
- Vision insurance
- Long term/short term disability insurance
- Employee assistance program
- Flexible spending account
- Life insurance
- Generous time off policies, including;
- 4-12 weeks fully paid parental leave based on tenure
- 11 paid holidays
- Additional flexible paid vacation and sick leave (US benefits overview)
The compensation and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law.
Job -Engineering
Schedule -Full time
Shift -No shift premium (United States of America)
Travel -25%
Relocation -No
