The Travelers Companies, Inc

Specialized Sr Workers' Compensation Claim Representative

The Travelers Companies, Inc • $73K — $122K *
Irvine, CA 92620In-Person
Finance & Insurance
Less than 5 years of experience
Today
Be an Early Applicant
Job Overview by Ladders

Qualifications

  • Bachelor's Degree
  • Minimum 3 years in Workers Compensation claim handling
  • Strong experience with compensability investigations and proactive return to work strategies
  • Excellent communication skills, both verbal and written
  • Ability to make independent decisions in a high-volume environment

Responsibilities

  • Investigate and evaluate claims with varying severity across multiple jurisdictions
  • Establish and update claim estimates reflecting exposure
  • Develop creative resolution strategies in collaboration with stakeholders
  • Communicate claim status effectively with all parties involved
  • Provide quality customer service and ensure compliance with policy information
  • Identify and direct internal or external resources for claims resolution
  • Document claim activities according to established procedures

Benefits

  • Health insurance available from day one for employees and eligible family members
  • 401(k) matching contributions and Pension Plan fully funded by Travelers
  • Minimum of 20 days Paid Time Off annually, plus nine paid company holidays
  • Wellness program with health resources and counseling services
  • Volunteer Encouragement program with matching gifts and volunteer rewards
Full Job Description
Job Category

Claim

Compensation Overview

The annual base salary range provided for this position is a nationwide market range and represents a broad range of salaries for this role across the country. The actual salary for this position will be determined by a number of factors, including the scope, complexity and location of the role; the skills, education, training, credentials and experience of the candidate; and other conditions of employment. As part of our comprehensive compensation and benefits program, employees are also eligible for performance-based cash incentive awards.

Salary Range
$73,900.00 - $122,000.00

Target Openings

1

What Is the Opportunity?

This position is eligible for a sign-on bonus.

Travelers' Claim Organization is at the heart of our business. By providing assurance to our customers during life's rainy days, the Travelers Workers Compensation Claim team is committed to partnering with our business insurance customers to help their injured employees return to work as soon as medically appropriate. As a Specialized Senior Claim Rep, you will be responsible for investigating, evaluating, reserving, negotiating, and resolving Workers Compensation claims from Travelers Single Adjuster Model including Constitution State Services (CSS) and Custom Comp claims, which will be the majority of the claims handled, and other Travelers Workers Compensation claims. In this role you may be responsible for interpreting and applying laws and statutes for multiple state jurisdictions as well as unique customer (Special Account Communication/SAC) and fronting carrier handling expectations. You will provide quality claim handling throughout the entire claim life cycle including litigation management and maintaining full compliance with internal and external quality standards and state specific regulations. In addition, you may be a consultant, training resource, and technical resource to the field and our business partnersWhat Will You Do?
  • Complete investigations and make decisions and recommendations for claims with varying levels of severity and complexity across multiple jurisdictions.
  • Establish and update estimates to reflect exposure.
  • Develop and employ creative resolution strategies. Implement proactive action plans and resolution strategies created in partnership with customers, fronting carriers, and stakeholders.
  • Communicate claim status efficiently and effectively with all parties, which may include business partners, injured employees, medical providers, and legal counsel while utilizing various digital channels, actively listening, and processing information. Maintain open lines of communication and anticipates touchpoints to engage the customer so they are kept apprised of any changes on each claim and to discuss strategies.
  • Provide quality customer service, ensure file quality, timely coverage analysis, and communication with the customer based on application of policy information to facts or allegations of each case. Fulfills specific service commitments made to certain accounts, as outlined in Special Account Communication (SAC) instructions, as well as adhering to fronting carrier handling requirements.
  • Actively engage in the identification, selection and direction of appropriate internal and/or external resources for specific activities required to effectively resolve claims.
  • Maintain and document claim file activities in accordance with established procedures and customer/fronting carrier expectations.
  • To perform the essential functions of the job, acquisition and maintenance of Insurance License(s) may be required to comply with state and Travelers requirements. Generally, license(s) much be obtained within three months of starting the job and obtain ongoing continuing education credits as mandated.
  • Perform other duties as assigned.
What Will Our Ideal Candidate Have?
  • Bachelor's Degree.
  • Three Years of Workers Compensation claim handling.
  • Experience with compensability investigations, proactive return to work strategy, medical management, complex injury management, initiative-taking resolution tactics, litigation management and extensive jurisdictional knowledge.
  • Strong evaluation, critical and analytical skills, with the ability to review information from multiple sources to accurately achieve optimal claim outcomes and determine appropriate next steps.
  • Understanding of Fronting Carrier relationship and reporting requirements.
  • Able to make independent decisions while working in a high volume, fast paced environment managing multiple priorities while facing ambiguity.
  • Develop and build strong working relationships with both internal and external business partners.
  • Provide excellent customer experience by communicating effectively, verbally and written.
  • Demonstrate coaching, influence, and persuasion skills.
  • Able in a team environment while adapting and championing change in an agile environment.


What is a Must Have?
  • High School Diploma/ GED or equivalent.
  • Two years Workers Compensation claim handling experience.


What Is in It for You?
  • Health Insurance: Employees and their eligible family members - including spouses, domestic partners, and children - are eligible for coverage from the first day of employment.
  • Retirement: Travelers matches your 401(k) contributions dollar-for-dollar up to your first 5% of eligible pay, subject to an annual maximum. If you have student loan debt, you can enroll in the Paying it Forward Savings Program. When you make a payment toward your student loan, Travelers will make an annual contribution into your 401(k) account. You are also eligible for a Pension Plan that is 100% funded by Travelers.
  • Paid Time Off: Start your career at Travelers with a minimum of 20 days Paid Time Off annually, plus nine paid company Holidays.
  • Wellness Program: The Travelers wellness program is comprised of tools, discounts and resources that empower you to achieve your wellness goals and caregiving needs. In addition, our mental health program provides access to free professional counseling services, health coaching and other resources to support your daily life needs.
  • Volunteer Encouragement: We have a deep commitment to the communities we serve and encourage our employees to get involved. Travelers has a Matching Gift and Volunteer Rewards program that enables you to give back to the charity of your choice.


To learn more about our comprehensive benefit programs please visit http://careers.travelers.com/life-at-travelers/benefits/.

About The Travelers Companies, Inc

Travelers is an insurance leader, committed to keeping pace with the ever-changing needs of their customers and anticipating their needs for the future. There is no stronger testament to their dedication to protecting customers from loss than their continued innovation and ability to transform their industry. In fact, from the first-ever auto and space travel policies and hybrid car discount, to the 2009 founding of The Travelers Institute for public policy, their history of advancements has propelled their company—and their industry—towards ever higher standards for customers. Travelers is a company that works hard at the science of what they do: they analyze information, process perspectives and measure results to create the best combination of products and services. They work equally hard at customer service and how they interact with the people whom they do business. Over the years, they've strived to earn their customer's loyalty by continually improving their abilities to listen and respond to their needs.

The Travelers Companies, Inc Careers

Join the vibrant team at The Travelers Companies, Inc, a leader in the insurance industry, and propel your career to new heights with a company known for its commitment to innovation, leadership, and professional growth.

Explore Job Opportunities and Growth

At The Travelers Companies, Inc, we offer a plethora of job opportunities that cater to a variety of skills and professional interests. Whether you're seeking a position in management, customer service, underwriting, or IT, we have a place for you. Our commitment to professional growth means we provide unparalleled career advancement tools and leadership training to help you climb the ladder of success.

Internship Programs: A Gateway to Employment

Kickstart your career with our dynamic internship programs. These opportunities are designed not just to teach, but to challenge and expand your understanding of the industry. Internships at Travelers are a perfect way to enhance your resume and gain valuable real-world experience, making you a competitive candidate for future employment.

Culture and Benefits

At The Travelers Companies, Inc, we pride ourselves on a culture that fosters diversity, networking, and innovation. Our team is our family, and we support each other's professional and personal growth. The benefits at Travelers are comprehensive, designed to meet the diverse needs of our employees, including health, wellness, and continuous education.

Hiring Process: What to Expect

Our hiring process is straightforward and transparent, designed to find passionate, curious, and solution-driven team players. From the initial application and resume submission to the interview, we ensure that every candidate is treated with respect and given a fair chance to demonstrate their capabilities.

Career Development and Training

We believe in nurturing talent and providing our team with the tools they need to succeed. Our career development programs include professional training, diversity training, and skills enhancement workshops. These resources are tailored to foster innovation and empower our employees with the latest industry knowledge and best practices.

Join Our Team

Are you ready to explore the exciting career opportunities at The Travelers Companies, Inc? Search open positions that match your skills and interests. We are always looking for individuals who are driven to innovate and lead.

Stay Connected

Keep up to date with the latest news, insider perspectives, and industry-leading insights you can put to use today—all from the people who work here. Personalize your subscription to receive job alerts, latest news, and insider tips tailored to your preferences. Discover the rewarding opportunities that await at The Travelers Companies, Inc.

Explore Careers at The Travelers Companies, Inc

Embark on a journey of growth, opportunity, and excellence. At The Travelers Companies, Inc, your career is just beginning. Join us and make a difference in a company that values leadership, diversity, and forward-thinking.
Learn more about The Travelers Companies, Inc
Size
30,800 employees
Market Cap
$44.1 billion
Industry
Finance & Insurance
Net Income
$2.6 billion
Founded
1853
5 Year Trend
+4.7%
Revenue
$32 billion
NASDAQ
TRV
* Ladders Estimates

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