The OEMS Support team is responsible for providing customer support and ensuring the stability of business-critical client and server-based application processes.
- Handling customer inquiries via emails or calls
- Proactive & reactive real-time monitoring of processes, connections & trade flows
- Investigate, triage, and solve production problems as they occur
- Investigation of written and verbal inquiries via log file and process analysis, e.g.session drops, order issues, flow breaks, booking issues
- Handling incidents by working closely with development, product and business units, tracking the issues and following up post-event
- Raising problems to core development and engineering groups in a clear and timely manner
- Conduct daily proactive & reactive ready-for-business checks
- Work as an integral part of a global team, contribute to standardizing documentation and knowledge sharing
- Help to write specifications and provide feedback to the development team for the tools used by support
Job Requirements
- Computer Science, MIS or Finance degree with proven technology skills/knowledge
- Prior application support with BUY/SELL side Front, Mid, Back Office or trade floor exposure
- A highly motivated, self-starter who is happy working for demanding clients with good communication and interpersonal skills with professional ownership of issues
- Ability to work independently and handle complex tasks with little supervision
- Advanced technical, analytical and problem-solving skills with the ability to clearly present technology to a non-technical audience
- Understanding of how large-scale production systems are put together and experience with triaging and solving problems with them (e.g. order management systems, execution management systems)
- Ability to compose succinct, grammatically accurate client communications and discuss complex problems clearly over the phone
- Good understanding of Unix/Linux commands, and the ability to efficiently scrap and extract data from log files
- Basic networking debugging skills
- Good grasp of relational databases and the ability to form SQL queries
Desired Skills
- Knowledge of the FIX protocol (or deep knowledge of other protocols based on a specification)
- Understanding of Equity, Derivatives, Forex, Fixed Income products, how to price them and their trading concepts
- Scripting skills (e.g. python, shell)
- Prior experience working with international teams
- Advanced knowledge of Microsoft Excel
- Experience with bug handling and/or QA
- Experience working with public cloud providers (Azure, AWS, etc...)
Language Requirements
- English - excellent communication skills both written and verbal
- Proficiency in languages like Japanese, Cantonese, or Mandarin would be a plus
Career Stage:
Senior Associate
Compensation/Benefits Information:
LSEG is committed to offering competitive Compensation and Benefits. The anticipated base salary for this position is $81,000 - $135,000.
Please be aware base salary ranges may vary by geographic location, city and state. In addition to our offered base salary, this role is eligible for our Annual Incentive Plan (AIP/”bonus plan”). Target AIP rates will be commensurate with role level and posted career stage. Individual salary will be reflective of job related knowledge, skills and equivalent experience. LSEG roles (excluding internships and part-time roles of less than 20 hours per week) are typically eligible for inclusion in our LSEG Benefits program, which includes offerings of: Annual Wellness Allowance, Paid time-off, Medical, Dental, Vision, Flex Spending & Health Savings Options, Prescription Drug plan, 401(K) Savings Plan and Company match. LSEG’s Benefits plan also includes basic life insurance, disability benefits, emergency backup dependent care, adoption assistance commuter assistance etc.
