Strong understanding of SAP applications and system support processes.
Experience in technical support and troubleshooting, particularly in SAP environments.
Ability to collaborate effectively with global teams and SAP Module Managers.
Demonstrated proficiency in preparing and reviewing technical documentation.
Strong communication skills for training end users and creating knowledge articles.
Responsibilities
Provide timely support to end users, addressing challenges and implementing new processes.
Assist the Application team with complex technical issues and SAP testing as needed.
Collaborate with SAP Key Users and contribute to training and guidance efforts.
Ensure adherence to SLA by resolving tickets and escalating when necessary.
Review and adjust ticket categorization for accuracy and efficiency.
Develop knowledge articles for self-service solutions for end users.
Train Key Users and review their documentation for clarity and accuracy.
Benefits
Access to training and development resources to enhance technical skills.
Collaboration opportunities with Senior Application Specialists and global teams.
Dynamic work environment with opportunities to resolve complex challenges.
Full Job Description
Provide support to end users by addressing problems, new challenges, and assisting with the implementation of new processes, including creating documentation for reference.
Assist the Application team in resolving complex technical issues and supporting SAP testing when necessary.
As a Specialist in System Applications, we offer training, guidance, and collaboration with SAP Key Users, if applicable.
Work closely with SAP Module Managers on a global scale to ensure alignment and efficiency.
Ensure timely resolution of tickets (Incidents and Change Requests) in accordance with SLA, escalating issues when appropriate.
Review ticket categorization and make any necessary adjustments for accuracy.
Develop knowledge articles to empower end users with self-service solutions.
Continuously enhance technical skills and knowledge by collaborating with Senior Application Specialists and seeking external training opportunities when needed.
Provide training to Key Users to ensure effective system usage.
Review, assess, and approve documentation created by Key Users for accuracy and clarity.
Prepare and share comprehensive documentation for Key Users and colleagues, ensuring it is accessible to the Application.
