ResponsibilitiesOperational design, requirements and integration with standards- Contribute to the definition of operational requirements by providing the necessary field expertise to ensure that the proposed solutions are realistic, applicable and aligned with operations.
- Review the processes proposed by the Product team in order to validate their integration with existing operational standards.
- Identify operational gaps, dependencies, and impacts related to the development of new processes, including on quality, productivity, capacity, equipment, roles and responsibilities, and scalability of operations.
- Formulate operational recommendations to adjust solutions, reduce implementation risks and ensure an efficient transition to operations.
Readiness of stations and deployment of national initiatives- Plan and coordinate station preparation prior to pilots, ramp-ups and national deployments, including requirements for resources, facilities, tools, equipment, communications and operational support.
- Ensure that the stations involved understand the change, new processes, success criteria, performance expectations, and escalation mechanisms prior to launch.
- Coordinate the execution of pilots and deployments with key stakeholders, ensuring alignment between operations, PMO, BA, ENGINEERING, SOPs, and training.
- Validate that supporting documents, SOPs, work instructions, and training content are aligned with the business process prior to deployment.
Monitoring, performance and post-pilot improvement- Monitor the execution of the initiatives deployed, identify obstacles in the field and coordinate mitigation actions with the teams concerned.
- Monitor KPIs, readiness criteria, action plans and field feedback to assess the effectiveness of the deployment and the stability of the new process.
- Document challenges, learnings, and opportunities for improvement to strengthen future deployments and reduce the risk of operational rework.
- Support the transition to teams responsible for continuous execution once the process is stabilized.
Required skills- Influential leadership and ability to mobilize multidisciplinary teams.
- Excellent understanding of operations, logistics, and change management principles.
- Strong analytical, complex problem-solving and decision-making skills.
- Clear, structured communication adapted to various audiences (field, management, executives).
- Ability to manage multiple projects simultaneously in a dynamic and transforming environment.
- Rigor, sense of organization and results-oriented.
- Strong autonomy and ability to act as a consultant to internal teams.
Qualifications- Bachelor's degree in operations management, industrial engineering, administration or related field.
- 8 to 12 years of experience in operations, project management, transformation or process improvement (logistics, supply chain, manufacturing or equivalent).
- Demonstrated experience in managing large-scale cross-functional projects, including multi-site deployments.
- Proficient in project management tools such as Jira.
- Advanced data analysis skills (Excel, Power BI or equivalent).
- PMP, Lean Six Sigma or Agile certifications considered strong assets.
- Experience with SOP/WI documentation and operational KPIs.
Why Join Us? At
Intelcom | Dragonfly, you'll thrive in a flexible and stimulating environment, surrounded by passionate talent. You'll also enjoy a wide range of benefits:
- On-site gym with a personal trainer
- Employer-provided lunch of your choice
- Comprehensive group insurance
- Group RRSP plan
- Care & Well-Being Activities
- Partial reimbursement for public transportation
- Employee Assistance Program
...and much more.
This position has been opened to address a genuine organizational need within the company.
