This position requires office and field presence of a minimum of 5 days per week and is only located in the location(s) posted. No relocation is offered.

AT&T will not hire any applicants for this position who require employer sponsorship now or in the future.

Our team is responsible for delivering reliable, secure, and seamless technology operations that enable employees, executives, retail locations, and business functions across AT&T to perform at their best. We support a wide range of workplace technologies and infrastructure, ensuring that critical systems remain available, optimized, and aligned with business needs.

By managing end-user technology environments, network connectivity, communication platforms, specialty devices, and infrastructure services, we help drive operational excellence while providing exceptional support experiences. Our team serves as a trusted technology partner, collaborating with internal stakeholders and external vendors to deliver effective solutions and maintain a high standard of service across geographically dispersed locations.

• This is a field position supporting our retail locations.
• Support the day-to-day operations, performance, and availability of technology environments across retail stores, executive offices, mobile work environments, and other AT&T locations.
• Monitor, maintain, troubleshoot, and optimize technology solutions to ensure reliable and efficient service delivery.
• Implement, configure, and deploy new technology solutions, software updates, hardware installations, and infrastructure enhancements.
• Design, test, and validate modifications to desktop systems, operating systems, applications, voice solutions, video technologies, and network environments.
• Respond to incidents and service disruptions, performing advanced troubleshooting and providing Tier 2 and Tier 3 technical support.
• Investigate root causes of technical issues and implement corrective actions to minimize future disruptions.
• Provide direct technical support for a broad range of infrastructure and end-user technologies, including desktop computing, telephony, networking, wireless services, point-of-sale systems, specialty devices, and related hardware and software.
• Partner with clients to understand technology requirements and deliver solutions that support business objectives and operational needs.
• Serve as a primary technology contact for assigned users and business groups, ensuring issues are communicated, tracked, and resolved effectively.
• Coordinate with internal support organizations and third-party vendors to manage escalations, drive resolution of complex issues, and maintain service quality.
• Support AT&T-sponsored events by providing technology planning, deployment, and operational support when required.
• Research, diagnose, and resolve technical issues while documenting findings, solutions, and support activities.
• Exercise independent judgment in managing assigned responsibilities and determining appropriate actions when established procedures are not available.
• Contribute to technology improvement initiatives and smaller-scale projects designed to enhance reliability, efficiency, and user experience.

• 1+ years of experience managing the setup, configuration, and deployment of new technology solutions, designing, configuring, and testing updates and modifications to desktop, network, telephony, voice, video, applications, and operating systems
• Demonstrated experience providing technical support, incident management, troubleshooting, and issue resolution in a business environment and in the field
• Demonstrated knowledge of desktop computing technologies, hardware, software applications, operating systems, and end-user support practices.
• Demonstrated experience in networking, wireless connectivity, telephony, voice, video, and related technology environments.
• Experience with system implementation, configuration, testing, deployment, and ongoing maintenance activities.
• Ability to provide Tier 2 and Tier 3 technical support while managing multiple priorities in a dynamic environment.
• Strong analytical and problem-solving skills with the ability to diagnose and resolve technical issues efficiently.
• Effective verbal and written communication skills with the ability to interact professionally with clients, vendors, and cross-functional teams.
• Ability to work independently with minimal supervision while exercising sound judgment and decision-making.
• Customer-focused mindset with a commitment to delivering exceptional service and support.
• Ability to collaborate across departments and build productive working relationships with stakeholders and support teams.
• Experience supporting geographically dispersed technology environments.

• Bachelor's degree in Computer Science is preferred
• Knowledge of retail technology, point-of-sale systems, executive support environments, or mobile workforce technologies.
• Experience supporting technology infrastructure in large enterprise organizations.
• Additional technical certifications related to desktop support, networking, systems administration, or infrastructure technologies.
• Experience collaborating with third-party technology vendors and service providers.
• Familiarity with continuous improvement practices and operational efficiency initiatives.
• May require certifications in applicable technology disciplines where required by the business area.

#LI-Onsite Full-time office role.

Ready to join our team?

Apply today.

Joining our team comes with amazing perks and benefits:

• Medical/Dental/Vision coverage
• 401(k) plan
• Tuition reimbursement program
• Paid Time Off and Holidays (based on date of hire, at least 23 days of vacation each year and 9 company-designated holidays)
• Paid Parental Leave
• Paid Caregiver Leave
• Additional sick leave beyond what state and local law require may be available but is unprotected
• Adoption Reimbursement
• Disability Benefits (short term and long term)
• Life and Accidental Death Insurance
• Supplemental benefit programs: critical illness/accident hospital indemnity/group legal
• Employee Assistance Programs (EAP)
• Extensive employee wellness programs
• Employee discounts up to 50% off on eligible AT&T mobility plans and accessories, AT&T internet (and fiber where available) and AT&T phone

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