Position Summary:The Americas Site Account Specialist, Scheduling and Cell Logistics will be responsible for scheduling and monitoring patient treatment schedules for the manufacturing of BMS's commercial autologous cellular immunotherapy products. They will serve as BMS cell therapy treatment center's main point of contact for patient scheduling.
The primary duty of the Site Account Specialist, Scheduling and Cell Logistics is to execute day-to-day operations (>= 95% of time). Participation in projects and working groups is a growth opportunity as operations permit, considering performance and alignment with development plan.
Key Responsibilities:- Act as primary scheduling point of contact for assigned treatment sites
- Create and maintain patient schedules in coordination with treatment sites and manufacturing sites
- Troubleshoot and develop plans of action for issues throughout the patient journey
- Interact with internal and external stakeholders over the phone and email
- Ensure a positive end-to-end customer experience
- Execute exception processes such as product returns, product replacements, and out of spec product
- Input and maintain transactional data related to patient schedules within BMS's scheduling system
- Train treatment sites on patient scheduling processes as assigned
- Document feedback from customers and partners as received
- Create and maintain master data in account management system
- Actively participate in tactical and other meetings as assigned
- Facilitate daily operations activities and meetings including shift turnover on rotating basis
- Provide real-time scheduling portal support to external users
- Lead meetings with commercial matrix teams
- Raise escalations and execute as assigned
- Track assigned account health and provide insights into trends
- Comply with applicable SOPs, work practices, and other documentation
- Establish and maintain a trusted relationship with BMS commercial matrix team and treatment sites as assigned
- Accountable for individual performance
- Execute project tasks as assigned
- Execute working groups tasks as assigned
Key Qualifications and Experience: - Position is office-based in Seattle, WA with in-office attendance requiring a minimum of 50% of the time. Remote work must be performed at home with consistent office setup and internet access, as extensive work at computers and phones is essential to job function.
- Position shift time is 8am - 5 pm local.
- Overtime may occasionally be required as assigned.
- Holiday support is required as assigned.
- Travel is possible and will not exceed 10%. International travel will not exceed once per year.
- Bachelor's degree or 3 years of work experience
- Work experience in customer service, call center operations, patient services/navigator, account management, logistics, or supply chain preferred
- Highly self-motivated, self-aware, and professional
- Able to work independently and in groups
- Flexible in responding to quickly changing business needs
- Exceptional customer service orientation
- Skilled at managing tense situations and de-escalation
- Eager to work with teams from other regions and cultures
- Able to share workspace for independent and collaborative work
- Strong sense of ownership and accountability
We hire for skills and capabilities, not just credentials - if this role excites you, but doesn't perfectly match your resume, we encourage you to apply anyway.
Compensation Overview:Seattle - WA: $73,150 - $88,642
The starting pay range(s) listed above is for full-time employees (FTE). You may also be eligible for additional discretionary incentive cash and stock opportunities. We determine starting pay thoughtfully - carefully considering the nature of the role, required skills, work location, schedule and the knowledge and experience you bring. Final compensation is guided by pay equity principles and applicable employment laws. Compensation programs are reviewed on an ongoing basis and may be adjusted over time to reflect evolving market factors, and individual, team or Company performance.
Benefits:Subject to the terms and conditions of the applicable plans then in effect, you may be eligible to participate in our comprehensive benefit plans - including wellbeing support, retirement and financial protection benefits, and insurance offerings (medical, dental, vision, life and disability).
U.S.-based exempt employees are eligible for Flexible Time Off (FTO), which provides paid time off without a set accrual limit, subject to manager approval, along with 11 paid company holidays each year.
Non-exempt employees, RayzeBio employees, and employees located in Puerto Rico receive 160 hours of paid vacation annually for new hires (subject to manager approval), 11 paid company holidays, and 3 optional holidays.
Depending on eligibility, employees may also have access to additional time-off benefits, including paid sick leave, up to two paid volunteer days per year, summer hours flexibility, and leaves of absence for medical, personal, parental, caregiver, bereavement, or military needs. Eligible employees also enjoy an annual Global Shutdown between Christmas Day and New Year's Day.
U.S.-based job seekers can explore full benefit offerings at https://careers.bms.com/benefits
How We WorkWhere you work matters - because collaboration, innovation and patient impact happen in many settings. Our roles are structured across four work models: site-essential, site-by-design, field-based and remote-by-design. The model assigned to this role is based on its core responsibilities. Learn more at https://careers.bms.com/ways-of-working.
