Job SummaryThe Adverse Event Specialist is responsible for both product complaint remediation and processing new complaints for reportability. The role reviews historical and newly received complaints to determine MDR reportability in alignment with current procedures and regulatory requirements. It ensures that all MDR submissions are completed in full compliance with FDA reporting requirements, 21 CFR 803, and Quality System regulations.
Job DescriptionResponsibilities- Review new and historical product complaints to verify data completeness and ensure reportability decisions align with current regulatory standards, internal procedures, and decision trees.
- Evaluate new and historical complaint files to determine MDR reportability under 21 CFR 803, applying current criteria, definitions, and decision logic to reach a regulatory reporting decision.
- Work cross-functionally with Quality, Regulatory Affairs, R&D, Operations, and other internal partners to gather missing complaint or product information required for accurate reportability assessments.
- Prepare and submit MDRs through the FDA's electronic submission portal (eMDR) for newly identified reportable events.
- Collaborate with international regulatory contacts, when necessary, to determine and support global reporting obligations.
RequirementsEducation & Work ExperienceBachelor's degree in a relevant field
AND 1+ year of experience in complaint handling, MDR evaluation, post-market surveillance, regulatory affairs, or other relevant experience within a regulated industry.
Knowledge / Skills / Abilities- Basic understanding of FDA Medical Device Reporting (21 CFR 803) and complaint handling requirements (21 CFR 820.198).
- Ability to interpret medical descriptions, product information, and complaint narratives to determine event severity and regulatory obligations.
- Strong analytical and critical-thinking skills with the ability to apply updated decision logic consistently.
- Effective cross-functional communication and collaboration skills.
- Ability to manage multiple priorities and meet strict remediation timelines.
- Proficiency with Microsoft Office (Word, Excel, PowerPoint).
Preferred Requirements- 2+ years of experience supporting complaint remediation, MDR reporting, or similar activities within a regulated medical device, pharmaceutical, or healthcare environment.
- Experience working in environments requiring large-scale retrospective reviews or high-volume documentation processing.
- Familiarity with complaint management systems such as SAP, TrackWise, or similar platforms.
The anticipated salary range for this position:
$67,000.00 - $101,000.00 Annual
The actual salary will vary based on applicant's location, education, experience, skills, and abilities. This role is bonus and/or incentive eligible. Medline will not pay less than the applicable minimum wage or salary threshold.
Our benefit package includes health insurance, life and disability, 401(k) contributions, paid time off, etc., for employees working 30 or more hours per week on average. For roles where employees work less than 30 hours per week, benefits include 401(k) contributions, paid time off, as well as access to the Employee Assistance Program, Employee Resource Groups and the Employee Service Corp. For a more comprehensive list of our benefits please click here.
We're dedicated to creating a Medline where everyone feels they belong and can grow their career. We strive to do this by seeking diversity in all forms, acting inclusively, and ensuring that people have tools and resources to perform at their best. Explore our Belonging page here.
