Job DescriptionAs a VIP Sales Lead, you will play an important leadership role by supporting the VIP Sales Manager and helping drive team success while delivering exceptional guest experiences.
Responsibilities include:
- Partnering with the VIP Sales Manager to achieve sales goals and maximize team performance
- Engaging and educating guests on Hilton Grand Vacations Ownership and Vacation Introductory Packages
- Leading by example through outstanding sales presentations and guest interactions
- Coaching, mentoring, and motivating VIP Sales Executives to achieve their full potential
- Assisting with Vacation Program Agreements while ensuring compliance with company guidelines
- Ensuring presentations are delivered consistently and effectively
- Gathering guest feedback and providing insights to improve products, presentations, and overall guest satisfaction
- Monitoring team metrics, performance standards, and individual goals
- Assisting with resolving guest concerns quickly and professionally
- Supporting operational changes and adapting in a fast-paced, results-driven environment
- Building strong relationships with guests from diverse backgrounds and cultures
QualificationsWhat You'll Bring- Bilingual English/Spanish communication skills highly preferred
- Experience working with multicultural and diverse customer populations
- Ability to confidently present information and build rapport in both English and Spanish
- High School Diploma or GED required (higher education preferred)
- Minimum of 5 years of customer service experience
- 1 to 3 years of sales experience required; 3+ years preferred
- Previous leadership, coaching, mentoring, or team development experience strongly preferred
- Excellent communication, relationship-building, and motivational skills
- Ability to work a flexible schedule, including evenings, weekends, and holidays
- Active Nevada Timeshare or Real Estate License preferred
- Previous experience in vacation ownership, hospitality, or tourism industry preferred
