Job Description

The Training Manager provides overall leadership and accountability with accountability to run the primary North America training center in Houston, overseeing various learner populations while ensuring intentional alignment across areas of overlap including but not limited to rig operations and technician development.

This role leads the integration of technical (product line) and rig operations training, bringing product line and rig operations teams together to close technical capability gaps while also ensuring training supports real-world execution, operational readiness, and consistent performance in the field.

The Manager is responsible for training delivery and continuous improvement across curriculum design, instructor development, competency assurance (CAMS), and administrative compliance. The role ensures all training content is accurate, standardized, and aligned with operational, technical, and safety requirements.

In close partnership with Operations, QHSE, HR, and technical stakeholders-including Engineering and Product teams as applicable-the Training Center Manager ensures training reflects current operating conditions, equipment and system changes, and evolving performance needs, directly supporting workforce readiness and accelerated time-to-competency

Responsibilities

Team Leadership

• Provide direct leadership for both Operations Development and Technician Development teams, setting
  expectations, priorities, and performance standards across the training center.
• Maintain the mission and deliverables of each team while driving consistent execution standards (quality,
  safety, documentation, evaluation rigor).
• Evaluate, coach, and support trainers; drive professional development and expansion of technical and
  instructional skillsets.

Planned Alignment & Leverage of Overlap

• Establish a shared operating rhythm (weekly planning, monthly review, quarterly roadmap) that
  coordinates both teams' priorities and prevents conflicting schedules, duplicate work, or inconsistent
  standards.
• Create and govern a common framework for: instructional standards, assessment approach, training
  documentation, and performance reporting-used by both teams.
• Identify overlap opportunities (shared equipment systems, troubleshooting methodology, safety
  expectations, training aids, common evaluations) and implement joint solutions (shared modules, shared
  labs, co-teaching where useful).

Competency Assurance & CAMS Oversight

• Oversee implementation and effectiveness of the Competency Assurance Management System (CAMS),
  ensuring consistent delivery and alignment with organizational standards.
• Maintain accurate competency records and performance data; generate reports to evaluate technician
  and trainer competency trends and identify gaps.
• Ensure evaluation and assessment practices meet technical, procedural, and safety expectations through
  observation, audits, and coaching.

Training Program Execution & Quality Control

• Supervise execution and quality of training initiatives, ensuring efficient delivery and adherence to
  established standards.
• Evaluate training outcomes, identify gaps, and drive corrective actions and improvements to increase
  program effectiveness and consistency.
• Deliver instructor-led and virtual training as needed (classroom/Webex), including hands-on training
  activities aligned with program needs.

Curriculum Architecture, Content Development & Governance

• Develop, update, and maintain curriculum, manuals, guides, visual references, troubleshooting resources,
  and structured learning paths.
• Translate operational lessons learned and technical changes into scalable training content and learning
  experiences.
• Ensure training content stays technically accurate and current by partnering with SMEs and relevant
  stakeholders.

Technical Enablement / Product & System Alignment (As Applicable)

• Where applicable, serve as a liaison to ensure training reflects equipment/system design changes,
  software releases, and product lifecycle updates that impact field performance and reliability.
• Incorporate troubleshooting scenarios and root-cause learning into training content and assessments to
  strengthen field readiness.

Performance Evaluation, Metrics & Reporting

• Track trainee and trainer performance metrics and provide feedback and action plans to improve
  outcomes.
• Compile and present training performance reports to leadership, including program metrics, gap trends,
  and improvement recommendations.
• Use data and stakeholder feedback to drive continuous improvement in training quality, consistency, and
  operational readiness.

Collaboration & Stakeholder Alignment

• Coordinate with Operations, HR, area leadership, and training staff to align training objectives with
  operational demands.
• Function as a liaison between trainees, trainers, and leadership to communicate requirements, concerns,
  and recommendations effectively.

Administrative & Operational Support

• Oversee training documentation, training matrices, certification tracking, and internal/third-party training
  records.
• Ensure training materials and supplies are current, available, and maintained to support delivery needs.
• Support training administration activities including cost tracking, invoicing assistance, and compliance
  reporting; coordinate with Training Administrator(s) to maintain workflows and requirements.

General

• Maintain effective working relationships with Training Managers, Coordinators, Area Managers, HR, and
  Training staff.
• Prepare and submit reports as required. Perform additional duties assigned by management.

Qualifications

Minimum Qualifications/Skills

To perform the job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable
accommodation may be provided for individuals with disabilities.

Education and/or Experience

• Bachelor's degree (Organizational Development, Training & Development, Adult Learning, Education, Business
  Management/Administration) or equivalent experience.
• 5+ years of supervisory experience (or demonstrated leadership capability at a management-ready level with project
  leadership experience).
• Technical background in oilfield equipment, mechanical/electrical systems, drilling technology, or related industrial
  maintenance trade.
• Experience conducting training, mentoring, coaching, or leading technical personnel in a technical environment.

Core Skills

• Strong verbal and written communication skills with ability to instruct, coach, and provide constructive performance
  feedback.
• Proficient in preparing reports, tracking metrics, and managing training documentation.
• Familiarity with competency management frameworks (CAMS), training evaluation, and safety compliance.
• Strong project management skills (managing plans, milestones, and tasks).
• Proficient use of Microsoft Office products.
• Willing and able to travel domestically/internationally as required (approx. 15%-20%).

Preferred Qualifications

• Prior experience in training program supervision, team leadership, or instructor development
• Experience with CAMS or similar competency management systems.
• Technical proficiency with rig equipment systems (top drives, rig control automation, electrical troubleshooting,
  hydraulic equipment).
• Professional training certifications or adult learning/education credentials.
• Experience delivering training via Webex or other virtual platforms to multi-location audiences.
• Experience leveraging advanced enablement tools (simulators/blended learning/LMS adoption) to improve outcomes and standardization.

About the Team