Ericsson

Soutenez les débuts de carrière professionnels/ Support Professional Early Career

Ericsson • $69K — $91K *
Ottawa, ON K1G 3J6In-Person
Telecommunications & Hardware
Less than 5 years of experience
5 days ago
Job Overview by Ladders

Qualifications

  • Bachelor's degree in Science, Engineering, or an equivalent field
  • Technical knowledge in OS & Containers (Linux, Docker, Kubernetes), Virtualization & Networking, Hardware (Dell and HPE), or Storage (CEPH, ScaleIO)
  • Hands-on experience with virtualized and cloud-native environments
  • Scripting knowledge
  • Experience in support services and operations (preferred)
  • Familiarity with Core technologies such as IMS and/or Packet Core (preferred)
  • Strong collaboration and communication skills

Responsibilities

  • Troubleshoot and resolve customer issues related to Cloud and Packet Core domains
  • Deliver remedies, resolutions, and analysis for Cloud and Packet Core nodes
  • Support the integration of Cloud and Packet Core products
  • Provide solution-level support to customers
  • Lead root cause analysis and independently drive escalation processes
  • Participate in a 24/7 on-call rotation to address customer issues
  • Travel to customer sites as needed to provide on-site support

Benefits

  • Excellent health benefits with choice of medical and dental plans
  • Group Retirement & Savings Program with company contributions
  • At least 18 days of vacation plus personal and volunteer days
  • Paid parental leave at 100% of pay
  • Company-paid financial wellness programs and educational assistance
Full Job Description
À l'heure actuelle, Ericsson Canada Inc. n'offre pas d'aide à l'immigration ni de parrainage pour ce poste, que ce soit maintenant ou à l'avenir.

À propos de l'opportunité
Ericsson est à la recherche d'un(e) professionnel(le) de soutien en début de carrière pour rejoindre notre équipe au Canada. Basé(e) principalement à Ottawa, avec Montréal également envisagé, vous analyserez et résoudrez des tickets techniques provenant de clients nord-américains, dans un environnement collaboratif et dynamique axé sur les technologies Cloud et Packet Core. Il s'agit d'une excellente occasion de développer votre expertise technique tout en offrant un soutien concret aux clients de la région.

Ce que vous ferez
• Diagnostiquer et résoudre les problèmes des clients liés aux domaines Cloud et Packet Core
• Fournir des correctifs, des résolutions et des analyses pour les nœuds Cloud et Packet Core (CNIS, SDI, CCD, CEE, PCC, PCG)
• Soutenir l'intégration des produits Cloud et Packet Core
• Offrir un soutien au niveau des solutions aux clients
• Diriger les analyses de cause profonde et piloter de manière autonome les processus d'escalade
• Participer à une rotation d'astreinte 24h/24, 7j/7 pour traiter les problèmes, escalades et urgences des clients
• Se déplacer sur les sites clients au besoin pour fournir un soutien sur place
• Utiliser les outils de soutien standard d'Ericsson, notamment CSR, MHWEB, Metis et JIRA
• Transmettre des commentaires aux équipes de Recherche et Développement
• Se tenir informé(e) des technologies émergentes et partager ses connaissances pour renforcer les capacités des clients

Ce que vous apportez
• Baccalauréat en sciences, en génie ou dans un domaine équivalent
• Connaissances techniques dans un ou plusieurs des domaines suivants : systèmes d'exploitation et conteneurs (Linux - Ubuntu/Red Hat, Docker, Kubernetes, OpenShift), virtualisation et réseaux (machines virtuelles, réseaux définis par logiciel), matériel (plateformes de serveurs Dell et HPE) ou stockage (stockage défini par logiciel - CEPH, ScaleIO)
• Expérience pratique dans des environnements virtualisés et natifs du cloud
• Connaissances en scripting
• Capacité à communiquer clairement des problèmes techniques à des publics variés
• Capacité démontrée à travailler de manière autonome et à prendre des décisions éclairées sous pression
• Solides compétences en collaboration et en communication
• Intérêt pour le coaching et le mentorat, ou expérience dans ces domaines
• Capacité à représenter Ericsson de manière professionnelle dans des environnements en contact avec les clients
• Flexibilité pour voyager à court préavis
• Expérience en services de soutien et en opérations (atout)
• Familiarité avec les technologies Core telles que IMS et/ou Packet Core (atout)

Location: Ottawa, will also consider Montreal

What you will do
  • Troubleshoot and resolve customer issues related to Cloud and Packet Core domains
  • Deliver remedies, resolutions, and analysis for Cloud and Packet Core nodes (CNIS, SDI, CCD, CEE, PCC, PCG)
  • Support the integration of Cloud and Packet Core products
  • Provide solution-level support to customers
  • Lead root cause analysis and independently drive escalation processes
  • Participate in a 24/7 on-call rotation to address customer issues, escalations, and emergencies
  • Travel to customer sites as needed to provide on-site support
  • Use Ericsson standard support tools including CSR, MHWEB, Metis, and JIRA
  • Provide feedback to Research & Development teams
  • Stay current with emerging technologies and share knowledge to support customer capability development


The skills you bring
  • Bachelor's degree in Science, Engineering, or an equivalent field
  • Technical knowledge in one or more of the following areas: OS & Containers (Linux - Ubuntu/Red Hat, Docker, Kubernetes, OpenShift), Virtualization & Networking (Virtual Machines, Software-Defined Networking), Hardware (Dell and HPE server platforms), or Storage (software-defined storage - CEPH, ScaleIO)
  • Hands-on experience with virtualized and cloud-native environments
  • Scripting knowledge
  • Experience in support services and operations (preferred)
  • Familiarity with Core technologies such as IMS and/or Packet Core (preferred)
  • Ability to clearly articulate technical issues to diverse audiences
  • Proven ability to work independently and make sound decisions under time pressure
  • Strong collaboration and communication skills
  • Experience or interest in coaching and mentoring others
  • Ability to represent Ericsson professionally in customer-facing environments
  • Flexibility to travel on short notice


Primary country and city: Canada (CA) || Ottawa (Country/ City)

Job details: Support Engineer

Compensation and Benefits at Ericsson
At Ericsson, we know that our people are the key to our success. We offer a competitive package to help with your individual needs and goals.

Your Pay
The salary offered is dependent on various factors including, but not limited to, location, and the candidate's combination of job-related knowledge, qualifications, skills, education, training, and experience.

The salary range for this position for

Ottawa, Ontario: $69,600-91,350 CAD

Montreal, Quebec $65,600-86,100 CAD

Your pay also includes the opportunity for an annual bonus. Actual bonus payouts are based on performance of the business against the unit's objectives, individual performance, and the individual bonus target. Certain eligibility and pro-ration rules apply.

Your Health
Ericsson offers excellent health benefits including the choice of 3 medical and dental plan options that allow an employee to select the level of coverage that suits their needs. Core level coverage is paid for fully by Ericsson.

Your Financial Security
We invest in both your short and long-term financial wellbeing. Ericsson's Group Retirement & Savings Program offers an automatic 2% company contribution into the Pension Plan. Ericsson also offers a 50% match of employee's contribution into the Registered Retirement Savings Plan, up to 8% of the employee's contribution (maximum of 4% match). This leads to a total company contribution potential of 6%. Employees will also receive basic life insurance and basic accidental death and dismemberment coverage at two-times annual base pay at no cost, as well as short-term disability coverage. Employees also have the option to participate in Ericsson's Stock Purchase Plan.

Your Time
Your work-life balance is important to us. New employees are provided a minimum of 18 days of accrued vacation, plus at least 3 personal days, minimum 10 holidays, 1 volunteer day, and sick days. Please note paid time off is pro-rated based on the employee's start date. Furthermore, Ericsson provides up to 10 weeks of paid maternity leave and 6 weeks of parental or adoption leave at 100% of pay.

Additional Benefits
Ericsson offers many other company-paid benefits such as financial wellness programs, educational assistance, matching gifts, wellness account, and recognition programs.

About Ericsson

Ericsson is a multinational telecommunications company headquartered in Stockholm, Sweden. The company was founded in 1876 by Lars Magnus Ericsson and has since grown to become one of the largest telecommunications companies in the world. Ericsson provides a range of products and services including network equipment, software, and services for telecommunications operators. The company operates in over 180 countries and has over 100,000 employees. Ericsson is known for its innovation in the telecommunications industry and has been awarded numerous patents for its inventions. The company is also committed to sustainability and has set ambitious goals to reduce its environmental impact.
Learn more about Ericsson
Size
101,067 employees
Market Cap
$19.6 billion
Industry
Telecommunications & Hardware
Net Income
$17.4 billion
Founded
1876
5 Year Trend
+1.1%
Revenue
$232.3 billion
NASDAQ
ERIC
* Ladders Estimates

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