Zip Co

Solutions Manager

Zip Co • $120K — $170K *
New York, NY 10025In-Person
Enterprise Technology
5 - 7 years of experience
Reposted Today
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Job Overview by Ladders

Qualifications

  • 6+ years in Procurement/Sourcing Manager, ERP/P2P Systems Consultant, or B2B SaaS customer relationship management roles
  • Experience with large-scale (preferably global) P2P or ERP implementations
  • Strong communication skills to engage effectively with diverse stakeholders
  • High attention to detail and proactive attitude
  • Experience collaborating with product and engineering teams
  • Ability to diplomatically push back while maintaining positive relationships
  • Comfort with software configuration tasks, technical skills are an advantage

Responsibilities

  • Lead onboarding processes for new enterprise clients with a focus on problem-solving
  • Oversee end-to-end implementation efforts, starting from scratch
  • Conduct training and Q&A sessions to empower customers
  • Manage multiple customer onboarding projects proactively
  • Delegate and supervise tasks for supporting teams
  • Collaborate with product and engineering teams to prioritize customer requests
  • Commit to rapid customer onboarding and satisfaction
  • Continuously enhance post-sales processes for quicker customer value realization

Benefits

  • Start-up equity
  • Comprehensive health, vision, and dental coverage
  • Team building events and happy hours
  • Flexible PTO policy
  • Apple equipment and a home office budget
  • 401k retirement plan
Full Job Description
You Will
  • Lead onboarding for new enterprise customers, with a heavy emphasis on understanding requirements and creatively configuring the product to solve their problems
  • Responsible for leading the end-to-end implementation for new enterprise customers -- roll up your sleeves and build out the customer's processes from scratch
  • Lead training and Q&A sessions with customers and key stakeholders to empower them to utilize the product without additional ongoing help from Zip
  • Proactive project management across many customers, to manage requirements and tasks across onboardings
  • Delegate and oversee project-related activities to supporting solutions and technical consultants.
  • Collaborate closely with the product and engineering teams to determine which customer requests we should and shouldn't support, and set expectations with customers
  • Do whatever it takes to make customers happy + successfully onboard them as quickly as possible
  • Continuously improve the post-sales processes to help our customers accelerate the time to value
Qualifications
  • 6+ years' experience working in one of the following roles: Procurement/Sourcing Manager, ERP/P2P Systems Consultant, or managing key customer and stakeholder relationships in a B2B SaaS company
  • Experience leading enterprise-wide (ideally global) P2P or ERP implementations.
  • Fantastic communication skills
  • Extreme attention to detail and pride yourself in being incredibly proactive
  • Experience working with product and engineering teams
  • You're able to push back and still make people happy
  • Very comfortable with software configuration (not necessarily technical skills, which would be a plus)
  • Willing to do whatever it takes to make Zip and its customers happy.

The OTE compensation range for this role is $120,000 - 170,000 OTE. The salary for this position is determined based on a variety of job-related factors that may include leveling, location, relevant experience, education, or particular skills and expertise.

Perks & Benefits

At Zip, we're committed to providing our employees with everything they need to do their best work.
  • Start-up equity
  • 🦷 Health, vision & dental coverage
  • 🚠 Team building events & happy hours
  • Flexible PTO
  • Apple equipment plus home office budget
  • 401k plan

About Zip Co

Zip Co Limited previously known as ZipMoney Limited is an Australian public limited financial technology company. The company was founded in 2013 and is headquartered in Sydney. In September 2020, Zip acquired the US-based ‘Buy Now, Pay Later’ company Quadpay to grow its American footprint. The company now has operations in Australia, Canada, Czech Republic, India, Mexico, New Zealand, the Philippines, Poland, Saudi Arabia, Singapore, South Africa, UAE, the United Kingdom and the USA. It currently has around 81,000 retail partners and over 9,900,000 customers. As of March 2021, Zip Co's market cap was $5.83 billion.
Learn more about Zip Co
Industry
Finance & Insurance
* Ladders Estimates

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