Solution Lead / Solution Director

Full-Time|Columbus, OH • Chicago, IL • Cincinnati, OH • Dallas, TX • Phoenix, AZ|Senior Level

About the Role

We are seeking a high-impact Solution Lead / Solution Director to shape and win complex, multi-tower services opportunities and lead enterprise transformation programs. This is a strategic, client-facing leadership role at the center of our growth-where business outcomes, technology strategy, and commercial innovation intersect.

You will partner closely with Account Executives, presales, and delivery leaders to originate, shape, and close large-scale engagements, while acting as the orchestrator of cross-functional solutioning across professional and managed services.

This role is purpose-built for leaders from Managed Service Providers (MSPs), Global Systems Integrators (GSIs) or those with equivalent skills in large-scale service environments who thrive in ambiguous, high-value pursuits, bring a services-first mindset, and can translate customer challenges into multi-year transformation programs.

At the Solution Director level, you will operate as a trusted advisor to C-level stakeholders, influence enterprise strategy, and play a pivotal role in scaling solution excellence across the organization.

What You Will Do

Shape & Win Strategic Opportunities
• Engage early with Account Executives to identify, qualify, and shape high-value pursuits
• Lead consultative discovery to uncover business drivers, pain points, and transformation opportunities
• Define compelling solution visions that connect technology investments to measurable business outcomes
• Drive end-to-end pursuit leadership from initial engagement through close

Lead Executive Engagement
• Establish credibility with CIO, CTO, and business executives as a trusted advisor
• Facilitate outcome-based conversations that move beyond technology to business impact
• Craft and deliver executive-level storytelling that differentiates and wins

Architect Services-Led Solutions
• Coordinate the design of integrated solutions combining Professional Services, Managed Services, and partner capabilities
• Ensure solutions are technically sound, operationally viable, and commercially compelling
• Align architecture, delivery models, and commercial constructs into a cohesive, scalable offering to achieve defined business outcomes

Orchestrate Cross-Functional Teams
• Lead and align solution architects, engineers, SMEs, partners, and delivery teams
• Drive clarity, accountability, and pace across complex pursuits
• Elevate team performance through coaching, structure, and best practices

Influence Strategy & Commercial Outcomes
• Shape deal strategy, pricing models, and commercial constructs (recurring, consumption, outcome-based)
• Balance competitiveness, risk, and profitability in solution design
• Contribute to portfolio evolution based on market demand and client needs

Solution Director (Advanced Scope)
• Own and lead enterprise-scale transformation programs ($50M+)
• Translate ambiguous opportunities into structured, multi-year engagements
• Act as a strategic advisor to executive stakeholders
• Mentor and elevate Solution Leads and broader presales teams
• Drive solutioning excellence and consistency across the organization

Required Qualifications
• 10-15+ years in Solution Engineering, Architecture, or Technical Sales.
• Proven success leading complex, multi-tower services deals ($5M-$50M+).
• Strong background in managed services and professional services integration.
• Experience in MSP, GSI, or large-scale services environments.
• Demonstrated ability to lead cross-functional pursuit teams at scale.
• Deep experience in consultative, outcome-based, and value-led selling.
• Ability to connect technology decisions to business outcomes and ROI.
• Strong track record of executive engagement and influence.

Broad cross-domain knowledge spanning:
• Cloud, Infrastructure, Networking, Security, Digital Workplace, Applications, and Data & AI.

Strong understanding of:
• Hybrid cloud architectures and workload placement strategies.
• Modernization patterns - rehost, replatform, and refactor.
• Application and integration architectures (APIs, microservices).
• Data platforms, governance, and analytics enablement.
• AI, automation, and their role in managed services.

Deep knowledge of Managed Services operating models, including:
• SLAs, observability, lifecycle management, and continuous optimization.
• Commercial fluency in subscription, consumption, and recurring revenue models.

Certifications (Preferred)
• Cloud certifications (AWS, Azure, Google Cloud)
• Networking / Security certifications (Cisco, etc.)
• Sales methodologies (e.g., MEDDICC, Challenger, Value Selling)
• IT and Process methodologies (ITIL, Lean, Six Sigma)

Success Profile

The ideal candidate is a commercially driven, client-obsessed leader who thrives at the intersection of strategy and execution. You are equally at home leading a discovery session with a client's technology leadership team and presenting a multi-year transformation vision to a CIO or senior business leader. You understand that winning in complex pursuits requires more than technical depth - it requires empathy, influence, and the ability to make clients feel understood before they feel sold to. You thrive in ambiguous, fast-moving pursuit environments and take personal pride in the quality of every solution and conversation you bring to a client.
• Executive Presence: Confident engaging and influencing senior stakeholders with authority and authenticity.
• Strategic Thinking: Shapes complex opportunities into clear, actionable strategies that drive results.
• Storytelling Excellence: Simplifies complexity into compelling narratives that resonate with technical and business audiences alike.
• Commercial Acumen: Understands how solution design drives business outcomes - and structures deals accordingly.
• Operational Discipline: Drives structure, pace, and execution across pursuits without compromising quality.
• Collaborative Leadership: Operates seamlessly across sales, presales, delivery, and partner ecosystems.
• Growth Mindset: Continuously elevates self, team, and organizational capability.
• Complex Selling: Fluent in enterprise sales methodologies (e.g., MEDDICC, Challenger, Value Selling) and applies them naturally to shape and advance pursuits.

What We Offer
• Competitive base salary and performance-based incentive plan.
• Opportunity to shape high-visibility, high-value strategic pursuits and lead enterprise-scale transformation programs.
• Access to a best-in-class partner ecosystem including co-sell programs and joint go-to-market resources.
• Dedicated professional development budget covering certifications, industry conferences, and advanced training.
• Flexible work model across multiple locations (Columbus, Chicago, Cincinnati, Dallas, Phoenix) with travel as required for key client engagements.
• Collaborative team culture that shares assets, wins, and knowledge across a growing community of solution professionals.

Salary is $138,115 to $215,804 not including bonus.

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The pay range for this role is:

138,115 - 215,804 USD per year (Phoenix Office, Phoenix, AZ)