Solutions Engineer

Blacksmith Software Inc

• $120K — $150K *
New York, NY 10025In-Person
Enterprise Technology
Less than 5 years of experience
Today
Be an Early Applicant
Job Overview by Ladders

Qualifications

  • 5-7 years in solutions engineering, field engineering, or related roles.
  • Hands-on with CI/CD tools like GitHub Actions and DevOps workflows.
  • Familiar with cloud infrastructure (AWS/GCP/Azure) and containers.
  • Able to debug environments and understand CI performance issues.
  • Exceptional communication skills, able to present to technical audiences.
  • Startup savvy with a resourceful and adaptable mindset.

Responsibilities

  • Lead technical discovery and qualification sessions with engineering teams.
  • Deliver impactful product demonstrations and technical deep dives.
  • Design and execute proof of concepts with a focus on CI performance.
  • Build credibility with diverse technical stakeholders to influence decisions.
  • Translate customer challenges into actionable solution designs.
  • Assist customers in troubleshooting CI performance and deployment issues.
  • Capture user feedback to inform product direction and enhancements.

Benefits

  • Medical, dental, and vision insurance.
  • 401K match.
  • Unlimited PTO.
  • Early-exercise stock options.
  • 12 weeks fully paid parental leave (U.S.).
  • Annual offsite.
Full Job Description
What You'll Do

Partner with Sales to secure the technical win
  • Lead technical discovery, scoping sessions, and qualification calls with engineering, DevOps, and platform teams.
  • Deliver high-impact product demos, whiteboard sessions, and tailored technical deep dives.
  • Design and execute POCs, including benchmarking CI performance, optimizing pipeline architecture, and validating ROI models.
Act as a trusted technical advisor to customers
  • Build credibility with architects, engineering managers, SREs, and CTO-level stakeholders.
  • Translate engineering pain into clear solution designs using Blacksmith's CI cloud.
  • Guide customers on best practices for CI modernization, ephemeral compute, cost optimization, and migration off hyperscalers.
Solve technical challenges in real time
  • Assist customers in debugging CI performance bottlenecks, runner reliability issues, or pipeline misconfigurations.
  • Help teams optimize GitHub Actions at scale and adopt ephemeral runners effectively.
  • Maintain deep technical understanding of Blacksmith's architecture and how it integrates into complex enterprise environments.
Influence product direction
  • Capture customer feedback and use cases, advocating for features and improvements that accelerate adoption.
  • Collaborate with Engineering and Product to validate requirements, shape roadmap decisions, and improve usability for large-scale CI teams.
Support expansion and long-term success
  • Participate in strategic account planning with AEs, CSMs, and leadership.
  • Identify technical expansion opportunities within existing customers.
  • Ensure smooth handoff from evaluation to onboarding, working closely with post-sales teams.


You'll Be a Great Fit If You Have

Strong technical fluency
  • Experience in solutions engineering, field engineering, pre-sales, DevOps, or consulting.
  • Hands-on understanding of modern CI/CD tooling (GitHub Actions preferred), pipelines, and DevOps workflows.
  • Familiarity with cloud infrastructure (AWS/GCP/Azure), containerization, or ephemeral compute systems.
Comfort working directly with developers
  • You can read logs, diagnose failures, and reason about CI performance bottlenecks.
  • You don't need to be a full-time engineer - but you should be able to debug environments, understand code snippets, and think like a practitioner.
Exceptional communication & storytelling skills
  • Ability to present confidently to engineering ICs, architects, and CTOs.
  • Skilled at simplifying complex concepts and tying technical value to business impact.
Customer-obsessed problem solver
  • You anticipate needs, remove friction, and help customers realize the full value of Blacksmith.
  • You thrive in ambiguity and enjoy building new processes from scratch.
Startup DNA
  • Scrappy, resourceful, fast-moving.
  • Comfortable in a high-velocity, evolving technical and GTM environment.
  • Energized by being part of a small, senior, talent-dense team shaping a new product category.


Bonus Points
  • Experience with DevOps tooling, infrastructure automation, or ephemeral compute systems.
  • Understanding of CI benchmarking, cloud cost analysis, or hyperscaler limitations.
  • Experience supporting enterprise evaluations at scale (security reviews, architecture sessions, procurement support).
  • Familiarity with Terraform, Docker, Kubernetes, or observability tools.
  • Deep curiosity about engineering productivity and developer experience.


Compensation & Benefits
  • Competitive salary + meaningful equity
  • Medical, dental, and vision insurance
  • 401K match
  • Unlimited PTO
  • Early-exercise stock options
  • 12 weeks fully paid parental leave (U.S.)
  • Annual offsite.
* Ladders Estimates

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