About the JobWe are seeking an experienced Senior Solutions Engineer to lead complex API integrations and high-impact technical engagements across our partner and restaurant ecosystem. This role independently owns sophisticated implementations, partners cross-functionally to drive successful outcomes, and helps establish strong technical and operational standards across Solutions Engineering.
The ideal candidate brings deep experience with APIs and system integrations, thrives in ambiguous and technically complex environments, and can confidently drive initiatives from technical discovery through implementation and launch. They use strong technical judgment to navigate tradeoffs, proactively identify risks and dependencies, and influence scalable improvements across our integrations and developer experience.
Responsibilities- Lead complex API integrations and technical initiatives from discovery and solution design through implementation and launch.
- Independently own complex, quarter-length technical projects and high-impact partner implementations, establishing clear milestones, dependencies, and delivery expectations.
- Serve as the primary technical advisor for sophisticated partners, restaurant groups, and strategic initiatives.
- Translate business and partner requirements into clear technical approaches, balancing implementation complexity, scalability, reliability, and partner needs.
- Diagnose and resolve sophisticated API and integration challenges using logs, API requests and responses, authentication flows, and system behavior.
- Navigate ambiguous technical problems by identifying assumptions, evaluating tradeoffs, and driving decisions toward resolution.
- Proactively identify technical risks, dependencies, and implementation gaps and partner with stakeholders to develop mitigation plans.
- Partner closely with Product and Engineering teams to clarify scope, investigate technical challenges, and identify appropriate short and long-term solutions.
- Communicate changes to delivery expectations, blockers, and technical risks early and clearly.
- Act as an escalation point for complex technical issues and implementations.
- Build and maintain deep expertise across our off-the-shelf APIs, integrations, and broader technical ecosystem.
- Ensure Service Level Agreements (SLAs) and implementation commitments are met while balancing multiple high-priority initiatives.
- Partner with Security teams to ensure integrations follow established security and compliance standards and proactively identify potential risks.
- Work closely with Sales, Partnerships, Support, Product, and Engineering teams to connect technical decisions and tradeoffs to business outcomes.
- Develop scalable troubleshooting approaches, implementation patterns, and technical guardrails that improve consistency and quality.
- Partner with Engineering domain owners during complex incidents and technical investigations, using available logs and observability tools to drive resolution and identify opportunities to prevent recurring issues.
- Develop scalable troubleshooting guides, implementation playbooks, and technical resources that improve partner self-service.
- Identify and raise product improvement opportunities based on technical patterns, implementation challenges, and partner feedback.
Minimum Qualifications- You have significant experience in Solutions Engineering, Sales Engineering, Technical Consulting, Integration Engineering, or a similar customer-facing technical role.
- You have deep experience working with REST APIs, JSON payloads, authentication methods, webhooks, and system integrations.
- You are experienced in reviewing logs, debugging API requests and responses, and diagnosing complex integration issues.
- You have successfully led complex technical implementations from discovery through production launch.
- You are comfortable owning complex, quarter-length initiatives and driving work forward across multiple stakeholders.
- You can navigate ambiguity, proactively identify risks and dependencies, and drive technical decisions toward resolution.
Preferred Qualifications- You have excellent communication skills and can translate complex technical concepts and tradeoffs for technical and non-technical audiences.
- You have experience partnering with Engineering and Product teams to investigate technical challenges and deliver scalable solutions.
- You can balance multiple complex projects and priorities in a fast-paced, global environment.
- You demonstrate strong technical judgment and know when to independently drive a solution and when to engage additional expertise.
- You contribute technical knowledge and expertise in ways that improve the effectiveness of those around you.
- Experience in restaurant technology, hospitality technology, SaaS platforms, or system integrations is a plus.
Benefits and Perks- Generous paid vacation (20 days) + time off for your birthday
- Work from (almost) anywhere for up to 20 days per year
- Focus on mental health and well-being:
- Company-paid therapy sessions through SpringHealth
- Company-paid subscription to Headspace
- Annual company-wide week off a year - the whole team fully recharges (and returns without a pile-up of work!)
- Paid parental leave
- Paid volunteer time
- Focus on your career growth:
- Development Dollars
- Leadership development
- Access to thousands of on-demand e-learnings
- Travel Discounts
- Employee Resource Groups
- Private health and dental insurance
- Life and Disability insurance
The best connections happen face-to-face, whether you're sitting down to dinner or having coffee with a coworker. That's why OpenTable has adopted a hybrid workplace model. This role aligns with that approach, with an expectation of coming into the office two days a week-giving employees the best of both worlds: in-person collaboration and flexibility.
The expected range of compensation for this position based in Toronto, Canada, including commission and/or bonuses is $130,000 - $150,000 CAD. There are a variety of factors that go into determining a compensation range, including but not limited to external market benchmark data, geographic location, and years of experience sought/required.
We offer a competitive base salary and benefits including: health benefits; flexible spending account; retirement benefits; life insurance; paid time off (including PTO, paid sick leave, medical leave, bereavement leave, floating holidays and paid holidays); and parental leave benefits. This role is eligible to be considered for an annual bonus and equity grant.
Work Environment & FlexibilityAt OpenTable, we pride ourselves on fostering a global and dynamic work environment. As a team member with us, you will benefit from a schedule tailored to accommodate a global workforce operating across multiple time zones. While the majority of your responsibilities may align with conventional business hours, there will be instances where you are expected to manage communications - via calls, Slack messages, or emails - outside of regular working hours to effectively collaborate with international colleagues, respond to restaurant partners, and/or address urgent matters. OpenTable will always abide by and consider local laws and regulations.
