As a Solutions Engineer, you will be responsible for ensuring our customers successfully integrate with the CLEAR1 platform, with a focus on our Healthcare vertical. You will work across the Growth, Product, and Engineering teams to develop a deep understanding of the problems our customers are facing and influence how we're building our platform for scale. We're looking for a candidate with an excellent technical background who is looking to have a direct impact on customer and developer experiences.
What you'll do:- Lead presales customer engagements, including technical discovery, product demos, use case demos, RFPs, solution and integration scoping, and proof-of-concepts
- Drive customer integration for enterprise-level customers including building reference applications, prototypes, and architecture diagrams
- Develop code samples, integrations, and applications to demonstrate best practices and minimize customer development time, across a variety of languages and frameworks
- Support customers throughout the presales, proof of concept, and integration processes, assisting with common coding issues and patterns or troubleshooting
- Creating and maintaining public and internal documentation to help scale the team
- Act as the internal and external expert in the integration and usage of the CLEAR identity platform
- Collaborate across Sales, Product and Engineering to ensure that CLEAR strategically incorporates customer feedback and new product features into our roadmap
- Stay up-to-date with the latest trends and developments in the Healthcare industry and apply this knowledge to identify new opportunities for CLEAR
How you'll measure success:- Trusted consultant to GTM stakeholders as a product and industry subject-matter-expert
- Win rate and technical wins presale
- Time to value and implementation completion percentage postsale
- Trusted advisor to clients as their CLEAR advocate
What you're great at:- 3-5+ years of experience in a sales engineering, solution engineering, or solution consulting role
- 2+ years domain experience in the health systems or healthtech domains
- Bachelor or Master engineering degree in CS/CE/IE/EE/ME or equivalent experience in a software development or technical sales role
- Excellent development experience with one or more full-stack technologies, including web or mobile front-end and supporting back-end(s)
- Demonstrable understanding of the full SDLC, common application architecture patterns, and experience with developer tooling
- Experience working with APIs, as well as web and mobile technologies
- Excellent communication skills, able to distill complex technical details to layperson terms
How You'll be Rewarded:At CLEAR, we help YOU move forward - because when you're at your best, we're at our best. You'll work with talented team members motivated by our mission of making experiences safer and easier. Our offices are bright and energetic with an open concept and plenty of conference rooms and casual co-working spaces. We also offer catered lunches every day and have fully stocked kitchens. Outside of the office, we invest in your well-being and learning & development with stipends and reimbursement programs.
We offer holistic total rewards, including comprehensive healthcare plans, family-building benefits (fertility and adoption/surrogacy support), flexible time off, annual wellness stipend, free OneMedical memberships for you and your dependents, a CLEAR Plus membership, and a 401(k) retirement plan with employer match. The base salary range for this role is $130,000 - $160,000, depending on levels of skills and experience.
The base salary range represents the low and high end of CLEAR's salary range for this position. Salaries will vary depending on various factors which include, but are not limited to location, education, skills, experience and performance. The range listed is just one component of CLEAR's total compensation package for employees and other rewards may include annual bonuses, commission, Restricted Stock Units.
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