ABOUT THE ROLEWe're looking for a technical bridge-builder who thrives at the intersection of engineering and customer success. You have a passion for translating complex technical concepts to diverse audiences and enjoy diving into code to solve real-world problems. You're energized by helping customers implement solutions that drive measurable business value.
WHAT YOU'LL DO- Technical Consultation: Help understand customer requirements and design appropriate implementation strategies for Baselayer's identity verification solutions
- Implementation Support: Guide customers through API integrations and ensure successful deployment of Baselayer products
- Solution Design: Create technical documentation and implementation plans that address specific customer needs
- Product Demonstrations: Deliver technical demonstrations that showcase Baselayer's capabilities
- Cross-functional Collaboration: Work closely with sales, product, and engineering teams
- Technical Documentation: Develop implementation guides and solution architectures for various customer scenarios
- Customer Training: Educate customers on Baselayer's products and APIs
- Feedback Loop: Collect and communicate customer feedback to product and engineering teams
- Continuous Learning: Stay current with industry trends and emerging technologies in the identity verification space
- Post-implementation Support: Provide ongoing technical guidance to ensure customer success
MINIMUM REQUIREMENTS- You have 2+ years of experience in a technical role, product management, or customer-facing position
- You possess fundamental knowledge of API concepts and web technologies
- You're detail-oriented and able to document requirements effectively
- You're a natural problem-solver who enjoys finding solutions to complex challenges
- You're adaptable and can navigate ambiguity with confidence
- You're highly collaborative and enjoy working with cross-functional teams
WHAT SETS YOU APART- Experience in solutions engineering, implementation, or technical customer success
- Basic coding skills in Python or JavaScript
- Familiarity with identity verification, KYC/KYB processes, or financial compliance
- Experience with fintech or financial institutions
- Experience leading technical discovery calls, product demos, or implementation workshops
WORK LOCATION- Based in New York City; Full-time in office
COMPENSATION- Salary Range: $135,000 - $220,000 + Equity
BENEFITS- Time off when you need it: Flexible PTO so you can recharge without red tape
- In-person energy: We're based in NYC and meet in the office full-time
- Competitive compensation: We pay well and back it with equity. We want you to think and act like an owner
- Career rocket fuel: You'll help build the foundation of a high-growth startup, working side by side with experienced founders and team members who've done it before
- Benefits on us: We cover 100% of your health, dental, and vision premiums. No surprise deductions from your paycheck
- 401(k) with company match: We match your contributions so your future self benefits too
- HSA contributions included: We contribute to your HSA on applicable plans, so your coverage works as hard as you do
- Stay healthy, stay sharp: A $250 monthly gym stipend to help you bring your best self to work, and everywhere else
- A seat at the table: We believe in transparency, radical candor, and giving every team member a voice
