As a highly impactful individual contributor, the Solutions Consultant leads or contributes to complex client engagements and technical projects. You will act as the hands-on project owner for Vodori's existing customers, helping them maintain, optimize, and expand their platform utilization. By driving the successful end-to-end delivery of customer-requested configurations (such as periodic system upgrades) and implementing add-on modules (like AI or custom dashboards), you will serve as the independent execution engine that turns customer needs into reality. This is a post-sales role working with the customer maintain the system and adopt the Vodori product. Thriving in this dynamic, hands-on position requires adaptability, exceptional prioritization skills, and a commitment to mastering product functionality. The Solutions Consultant partners cross-functionally with Configuration Specialists (who execute technical setups), Customer Success Managers (who guide ongoing relationships), and the Customer Support team (who route incoming requests). Ultimately, this role is ideal for a professional blending strong business and technical acumen with leadership capabilities, comfort navigating ambiguity, and a passion for driving continuous value for our customers. Responsibilities - Lead the intake and discovery process for inbound configuration change requests, defining scope and identifying whether requests fall under standard support or require billable professional services. - Act as the primary 'quarterback' for post go-live configuration projects, translating customer needs into clear, technical requirements and prioritizing the daily execution backlog for Configuration Specialists - Facilitate working sessions and discovery calls with customers to solution complex workflows, actively managing scope and guiding customers toward best practices. - Execute repeatable programs like regular system upgrades (3x per year for each customer), customer-requested configuration maintenance, and the enablement of add-on modules like AI or dashboards. - Perform internal Quality Assurance (QA) of technical configurations and lead User Acceptance Testing (UAT) with the customer, when relevant, prior to deployment. - Leverage a deep understanding of product configurability to analyze customer needs and translate them into actionable, executable requirements and comprehensive project plans. - Proactively navigate internal dependencies, customer contingencies, and competing priorities to ensure timely project delivery and maximize the platform's value. - Define and adhere to project schedules, managing competing priorities and mitigating risks. Requirements - 3-5 years experience in professional services, managed services, process consulting, technical support, or a business analyst engagements, ideally in consulting, SaaS implementation, or sales (e.g., sales engineer). - Familiarity with business process optimization, workflow, and enterprise content management concepts. - Strong attention to detail, organization skills, and proficiency in project management. - Proven ability to effectively prioritize work with strong follow-through on task completion. - Direct client engagement experience with a track record of delivering high customer satisfaction. - Ability to run and direct large meetings, juggling multiple stakeholders with competing interests and priorities. - Strong written and verbal communication skills. - Knowledge of the promotional content approval process or experience in regulated industries is a plus. - Hands-on Jira experience for managing work, tracking program progress, and coordinating across teams. - Experience with data cleaning, import, and migration (preferred); intermediate to advanced Excel skills are a bonus. - Experience with customer management tools like GuideCX, Zendesk and HubSpot - Proven ability to coordinate cross-functional resources - Experience applying generative AI to enhance internal operational workflows and elevate customer-facing deliverables The anticipated base salary range for this position is $80,000-$100,000 annually, depending on relevant experience, skills, qualifications and location. We also offer an attractive Total Rewards package that includes: - Competitive salary - Company bonus program or commission plan - Stock options (that's right, every employee owns a piece of Vodori) - Medical, dental, vision benefits - 401(k) with company match - Remote work option - 10 weeks paid parental leave - Unlimited vacation time (Yes, really!) - Employee recognition programs The pay range for this role is: 80,000 - 100,000 USD per year (Remote)