Your ImpactAs a Solutions Consultant on the Mirakl Connect team, you will own the onboarding experience for customers adopting Catalog Transformer - guiding them from contract signature through launch and early value realization. As the primary post-sales partner, you'll ensure customers are successfully configured, trained, and positioned to achieve their marketplace growth goals.
Beyond implementation, you'll act as a trusted advisor, helping customers understand marketplace best practices, identify expansion opportunities, and maximize the value they receive from Mirakl Connect. While the role is primarily focused on post-sales onboarding, you'll also partner with Sales on strategic opportunities and collaborate with Marketplace Operators to support customer growth across the Connect ecosystem.
You'll play a key role in continuously improving our onboarding motion by refining processes, capturing customer feedback, and leveraging AI and automation to deliver a scalable, best-in-class customer experience.
What You'll Do at Mirakl- Own the end-to-end onboarding experience for Catalog Transformer customers, from kickoff through successful launch and adoption.
- Serve as the primary post-sales contact, building trusted relationships and ensuring customers achieve value quickly.
- Lead onboarding sessions, implementation workshops, product demonstrations, and customer training.
- Proactively identify risks, remove blockers, and coordinate with cross-functional teams to keep implementations on track.
- Become a subject matter expert on Catalog Transformer, advising customers on best practices and successful implementation strategies.
- Partner with Customer Success, Product, Support, Sales, Partnerships, and Marketplace Operators to deliver a seamless customer experience.
- Work with Marketplace Operators to help customers identify and execute marketplace expansion opportunities.
- Support Sales on strategic or technically complex opportunities requiring product or onboarding expertise.
- Create and maintain onboarding playbooks, documentation, and customer enablement resources.
- Leverage AI and automation tools (e.g. Salesforce, Dust, Claude, Make) to improve onboarding quality, documentation, and operational efficiency.
- Capture customer feedback and continuously improve onboarding processes, reducing time-to-launch while increasing customer adoption.
Qualifications- 3+ years of experience in Solutions Consulting, Customer Success, Implementation, Professional Services, or a similar customer-facing SaaS role.
- Experience leading customer onboarding or implementation projects from kickoff through successful launch.
- Strong project management, communication, and presentation skills.
- Ability to manage multiple customer engagements while building trusted customer relationships.
- Strong problem-solving skills and experience collaborating across cross-functional teams.
- Experience working with APIs and integrations.
- Experience leveraging AI tools to improve productivity or customer outcomes is a plus.
- Entrepreneurial mindset with a passion for delivering exceptional customer experiences in a fast-paced environment.
KPIs / Success Metrics- Time-to-Launch
- Customer Adoption & Activation
- Customer Satisfaction (CSAT)
- Time-to-First Value
- Customer Expansion Influence
- Onboarding Quality & Process Improvement
Below you will find the reasonably estimated annual On-Target Earnings (OTE) range for this role. OTE reflects total target compensation, reflective of base salary and variable compensation (e.g., commission or bonus). Your starting compensation within this range will be based on your relevant skills, experience, and education, with any future adjustments informed by role scope, performance, and internal pay equity. In addition, Mirakl offers a wide range of competitive benefits including health, dental, 401(k) match plan, commuter, and PTO. Find out more about our benefits here.
OTE Pay Range
$90,000-$114,000 USD
