Dell

Solutions Architecture Engineer 1

Dell$69K — $95K *
Information Technology
Less than 5 years of experience
Job Overview by Ladders

Qualifications

  • Recent or upcoming graduate in Computer Science, Engineering, IT, Data/AI or related field.
  • Foundational understanding of a programming language, such as Python or Power Automate.
  • Strong interest in AI and generative AI applications.
  • Ability to handle support and quality-focused engineering tasks.
  • Excellent communication and collaboration skills. Educator mindset.

Responsibilities

  • Design, implement, and optimize AI-powered workflows for support ticket handling.
  • Use generative AI to manage and streamline ticket processes.
  • Work hands-on with support tickets to ensure reliability and improve systems.
  • Consult with stakeholders to translate business requirements into technical solutions.
  • Operationalize AI-driven workflows to enhance automation at scale.

Benefits

  • Remote work flexibility in a field position.
  • Opportunity for hands-on experience in AI and automation.
  • Access to a collaborative and cross-functional team environment.
  • Professional growth and learning opportunities within Dell Technologies.
Full Job Description
Job Description

Solutions Architecture Engineer 1

Join us as an AI & Automation Support Engineer - Campus Hire on our Solutions Architecture team in Round Rock, TX (Remote Field Position) to do the best work of your career and make a profound social impact.

What you'll achieve

As an AI & Automation Support Engineer, you will provide technical and business consultative services across the pre-sales and post-sales lifecycle, with a strong focus on using AI, automation and scripting to make our solutions more scalable, efficient and reliable. You will translate customer and internal stakeholders' business and technical requirements into integrated, end-to-end IT solutions that align with their strategic, operational and financial goals, helping position Dell Technologies for continued growth.

You will:
  • Work with cross-functional engineering, support and customer-facing teams to design, implement and optimize AI-powered workflows, particularly around Level 1 and Level 2 ticket handling, feedback automation and scalable support processes.
  • Use generative AI and automation to help manage and streamline Level 1 and Level 2 tickets, including feedback loops, driving scalability, improving time to resolution and reducing manual effort.
  • Act as an engineer who "makes it go" by working hands-on with support tickets, systems and workflows-in a role similar to quality assurance / support engineering-to ensure reliability and continuous improvement.
  • Consult with external customers and internal stakeholders to implement new or replacement IT solutions and translate business and technical requirements into end-to-end systems, applications or process designs for large, complex technology solutions.
  • Sign and maintain AI-driven and scripted workflows (for example, using Python, Power Automate or similar tools) to operationalize automation at scale, while growing as an agile, ambitious campus hire who is eager to learn and excited about AI and automation.

Take the first step towards your dream career

Essential Requirements
  • Recent or upcoming graduate (campus hire) in Computer Science, Engineering, Information Technology, Data/AI or a related field, with a demonstrated willingness to learn, agility and ambition.
  • Foundational understanding of at least one programming or scripting language, such as Python, Power Automate or other scripting related to automation and AI.
  • Strong interest in AI and generative AI, with the ability to apply AI concepts to real-world support, ticketing and automation scenarios.
  • Ability to work on support and quality-focused engineering tasks, such as reviewing open tickets, validating solutions and ensuring systems perform reliably in production.
  • Strong communication and collaboration skills, with an educator/trainer mindset and the ability to explain, document and share knowledge with peers and customers.

Desirable Requirements
  • Hardware experience (for example, exposure to servers, storage, networking or client hardware) or strong motivation and aptitude to ramp quickly in a hardware-centric environment.
  • Experience (through projects, internships or coursework) in building or integrating AI/automation workflows for ticketing, monitoring or operations tools.
  • Familiarity with concepts of scalability and performance in support or operations environments (for example, automating L1/L2 tasks or optimizing feedback loops).

Compensation

Dell is committed to fair and equitable compensation practices. The salary range for this position is ($69,680 - $95,810).

About Dell

EMC2 provides critical engineering services for municipal and commercial setors. They delivers geotechnical engineering related to soil behavior and soil properties, as well as recommendations of design parameters and design of structures considering soil-structure interaction. Their services include geotechnical analysis and design, field exploration, testing and construction observation services.

Dell Careers

Joining Dell means becoming part of an innovative technology company that leads with digital solutions, services, and devices. At Dell, we're committed to bringing together the brightest minds to foster innovation, leadership, and professional growth. Our diverse team of experts is dedicated to creating an inclusive culture that promotes career advancement and lifelong learning.

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Explore a world of job opportunities with Dell, where we prioritize diversity, equity, and inclusion. Whether you're looking for a full-time position or an internship, Dell offers a dynamic work environment with benefits that support both your professional and personal life. Our team is our strength, and we invest in each member through comprehensive benefits and diversity training programs.

Work You’ll Do

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Join Our Team

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Dell supports your career journey with robust training programs, leadership development opportunities, and access to global networks. Our employees are encouraged to take ownership of their career paths with the support of Dell’s resources to achieve personal and professional goals.

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Engage in work that matters with a team that values innovation and problem-solving. At Dell, you’re not just filling a position; you’re part of a community that challenges the status quo and pushes for groundbreaking solutions.

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Learn more about Dell
Size
133,000 employees
Market Cap
$28.2 billion
Industry
Net Income
$3.2 billion
Founded
2012
5 Year Trend
+10.2%
Revenue
$94.2 billion
NASDAQ

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