Position Overview:
The Solutions Architect is responsible for designing, scoping, and guiding the adoption of IT, cloud, and security solutions across Premier Networx's client base. This role blends pre-sales technical leadership with strategic consulting, acting as a trusted advisor to clients and internal teams.
The Solutions Architect translates business objectives into scalable, secure, and cost-effective managed solutions. They work closely with Sales, Client Success, Professional Services, and NOC teams to ensure solution alignment, technical accuracy, and long-term client success.
Responsibilities:
- Lead technical discovery meetings with prospective and existing clients to understand business needs, risks, and growth objectives alongside Sales and Client Success
- Architect on-premises and virtual server environments, including physical hosts, hypervisors, storage, and network integration.
- Design virtual server infrastructures across VMware vSphere/ESXi, Hyper-V, and Azure VMware Solution, including HA, clustering, and performance optimization.
- Lead architecture for on-prem server environments encompassing compute, storage, networking, identity, and security layers.
- Modernize and migrate legacy on-prem and virtualized server environments to standardized, scalable, and hybrid cloud architectures.
- Design and architect comprehensive backup solutions, including local, offsite, and cloud-based backups, aligned with business continuity requirements.
- Architect disaster recovery strategies for on-prem, virtual, hybrid, and cloud environments, including replication, failover, and recovery testing.
- Develop scopes of work (SOWs), statements of recommendations, and project budgets
- Ensure proposed solutions align with compliance standards and cybersecurity best practices
- Work closely with Project Engineers to ensure successful implementation of designed solutions
- Validate technical feasibility, licensing accuracy, and long-term supportability of proposed solutions
- Serve as escalation resource for complex technical environments as needed
- Maintain standardized design documentation within ConnectWise Manage
- Participate in strategic client roadmap planning and quarterly business reviews when needed
- Stay current on emerging technologies and vendor offerings to enhance service portfolio
Knowledge, Skills, and Abilities
- Extensive hands-on experience with Microsoft Server technologies, including Windows Server (2016/2019/2022), Active Directory, DNS/DHCP, Group Policy, and core identity/access services
- Proven ability to design and architect full Microsoft-based server environments, including domain structure, server roles, and hybrid identity integrations.
- Strong experience with virtualization platforms (VMware/Hyper-V) and cloud services (Azure IaaS, Azure AD/Entra ID, Microsoft 365).
- Advanced understanding of networking, firewalls, backup, and cybersecurity frameworks
- Ability to translate technical concepts into business-level language
- Strong documentation and scope-writing skills
- Financial awareness of margins, licensing models, and revenue impact
- Experience collaborating with cross-functional MSP teams
- Client-centric mindset with focus on long-term partnership
- Strong solution design and technical planning skills
- Ability to communicate effectively with both technical and non-technical stakeholders
- Ability to collaborate across departments and guide technical decision-making
Credentials and Experience
- 3+ years in infrastructure engineering, consulting, or MSP architecture roles
- Experience selling technical products and services OR supporting a sales team as a technical representative
- Track record of engineering
- MSP, VAR, or consulting experience strongly preferred
- Bachelor's degree in Information Technology, Computer Science, or Engineering OR equivalent work experience
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- Microsoft Azure (Solutions Architect Expert, Azure Administrator)
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- AWS Certified Solutions Architect
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- Google Cloud Architect (less common, but appears)
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- Infrastructure and Security: Cisco (CCNA / CCNP), CompTIA (Network+, Security+, A+), other relevant vendor certifications
