Solutions ArchitectWhere the problem isn't defined yet - you're the one who defines it.
The JobAs a Solutions Architect, you operate at the intersection of strategy and implementation. You don't just design solutions - you shape how the team thinks about complex technical challenges, guide clients through decisions that will outlast any single engagement, and bring architectural clarity to the messiest problems. When an engagement is technically complex enough to require real design work before a single line of configuration is written, that's your territory.
You'll work pre-sales, in delivery, and post-delivery. The thread throughout is that clients and teammates rely on you for the technical judgment others can't provide.
What You'll Do- Lead the design of complex, multi-system solutions - from initial discovery through architectural documentation to implementation handoff.
- Partner with the sales team on technically complex opportunities - participating in client conversations, solution scoping, and proposal development.
- Set standards for how the Solutions Engineering team approaches implementation, integration, and AI deployment - building repeatable frameworks that scale.
- Provide architectural guidance to Solutions Engineers and Specialists on complex engagements.
- Design AI and agentic workflow architectures for clients - defining how agents interact with existing systems, where human oversight belongs, and how to evaluate and govern outputs.
- Research and evaluate new platform capabilities, integration approaches, and AI tooling - translating what's newly possible into what's practically applicable for clients.
- Create architectural documentation, decision frameworks, and design patterns that raise the team's overall technical floor.
- Serve as a subject matter expert on system design and implementation best practices - the person the team and clients go to when the answer isn't obvious.
Who You Are- 5+ years in solution design, system architecture, or technical consulting - with a track record of solving genuinely complex, multi-system challenges.
- Deep expertise in at least one core platform in our partner ecosystem (Zendesk, Zoom CX, Workato, Observe.ai) and strong working familiarity with the others.
- Meaningful experience designing AI-powered systems - agentic workflows, LLM integration, AI governance - with real instincts for where AI adds value and where it introduces risk.
- Fluency with APIs, JSON, and integration architecture - you can design a solution that spans multiple systems and explain it clearly to both engineers and executives.
- Strong pre-sales instincts - you understand how technical credibility translates to client confidence and can shape the technical narrative in a sales conversation.
- An ability to mentor and elevate teammates - you make the people around you sharper.
- Communication skills that match your technical depth - you document clearly and make complex systems feel approachable.
- Deep understanding of how AI can improve business processes and CX environments, with hands-on experience to back it up.
- A genuine interest in how technology evolves, and a habit of staying ahead of it.
- High EQ, personal accountability, and a sense of humor.
Ready to Join?We're building something that matters, and we want the right people in the room when the hard calls get made. If this sounds like your kind of work - hit apply and let's talk.
