The RoleShift is seeking an experienced Solutions Architect to lead the design and delivery of enterprise-scale customer experience platforms spanning marketing technology and CRM ecosystems. This role architects how content, personalization, customer data, and sales and service processes work together across a client's technology landscape. Adobe Experience Cloud is a core pillar of this ecosystem, but the role is not Adobe-exclusive: it also covers Salesforce and other CRM platforms, the processes they support, and the integration architecture that connects them. The ideal candidate translates business goals into scalable, multi-platform technical architectures and leads cross-functional teams through modernization initiatives spanning cloud migration, personalization, analytics, experimentation, CRM process design, and composable architecture.
What You'll Accomplish- Architect enterprise customer experience solutions that span marketing technology and CRM, with Adobe Experience Cloud as a key-but not exclusive-pillar of the platform strategy
- Design end-to-end customer data and process flows across CRM (e.g., Salesforce) and Adobe Experience Cloud, ensuring consistent customer profiles and journeys across systems
- Translate client business goals into scalable, secure technical architectures spanning content management, personalization, analytics, customer data, and CRM-driven sales and service processes
- Evaluate and recommend the right platform or tool for a given capability based on client needs, rather than defaulting to a single-vendor solution
- Lead cross-functional teams through modernization initiatives, including cloud migration, composable architecture adoption, CRM process redesign, and platform consolidation
- Design integration architecture (APIs, iPaaS such as MuleSoft, and event-driven patterns) connecting CRM, MarTech, DAM, and analytics platforms
- Guide integration of Adobe Assets and Dynamic Media, and CRM content/asset workflows, into modern authoring and delivery experiences
- Serve as a technical advisor on multi-million-dollar digital transformation engagements, partnering with client stakeholders, delivery teams, and Adobe and Salesforce (or equivalent) account teams
- Establish and evangelize architectural best practices, reusable patterns, and governance standards across engagements and across platforms
- Mentor engineers and consultants on multi-platform architecture and implementation patterns
What You Bring- 8+ years of experience designing and delivering enterprise-scale customer experience platforms, spanning both marketing technology and CRM ecosystems
- Deep, hands-on architecture expertise with Adobe Experience Cloud (AEM as a Cloud Service, Edge Delivery Services, Adobe Experience Platform, Customer Journey Analytics, Adobe Target, Real-Time CDP, Launch/Web SDK, Assets & Dynamic Media)
- Hands-on architecture experience with Salesforce (e.g., Sales Cloud, Service Cloud, Marketing Cloud/Account Engagement) or a comparable CRM platform
- Experience designing integration architectures that connect CRM, MarTech, and data platforms, including APIs, iPaaS (e.g., MuleSoft), and event-driven architecture
- Demonstrated ability to evaluate and recommend the appropriate platform or tool across a multi-vendor marketing and CRM technology landscape based on client needs
- Demonstrated experience leading complex, multi-platform implementations for large, enterprise, or Fortune 500 organizations
- Strong ability to translate business requirements into technical architecture and communicate architectural decisions to both technical and executive stakeholders
- Experience leading cross-functional teams through cloud migration, modernization, CRM process design, and composable architecture initiatives
- Excellent communication, presentation, and client-facing consulting skills
Bonus Qualifications: - Salesforce certifications (e.g., Application Architect, System Architect, or platform-specific certifications) in addition to Adobe product certifications (e.g., AEM, AEP, Target, Launch)
- Experience with Marketo or other marketing automation platforms
- Experience with MuleSoft or other integration/iPaaS platforms
- Experience with additional CRM or MarTech platforms (e.g., Microsoft Dynamics, HubSpot)
- Experience in a consulting or systems integrator environment supporting multiple concurrent client engagements
- Familiarity with composable / MACH architecture principles
- Experience contributing to Adobe or Salesforce partner communities, thought leadership, or solution accelerators
Compensation & BenefitsThe anticipated salary range for this remote role is $170,000 to $185,000 USD. Salary is based on several factors including but not limited to skillset, relevant education, level of experience, certifications, and scope of responsibilities.
In addition to base salary, SH/FT offers benefits such as medical, dental, vision, STD/LTD, Life/AD&D, Flexible Paid Time Off, and various other ancillary benefits and perks.
No relocation assistance can be offered at this time.
All inquiries are held in strict confidence.
