City of Toronto

SOLUTION VALIDATION ASSOCIATE

City of Toronto • $74K — $109K *
Toronto, ON M3C 0E3In-Person
Information Technology
5 - 7 years of experience
Today
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Job Overview by Ladders

Qualifications

  • Post-secondary degree/diploma in HR, Business, IT, or related field.
  • 5+ years of experience in enterprise HR, Payroll, or Workforce Management systems.
  • Expertise with SAP and SAP SuccessFactors or similar platforms.
  • Strong understanding of testing methodologies including UAT and quality assurance.
  • Knowledge of payroll practices and regulatory requirements.

Responsibilities

  • Implement detailed plans and policies to support business and operational objectives.
  • Conduct research to inform decisions related to workforce data and developments.
  • Administer and monitor the budget, ensuring adherence to limits.
  • Design and execute testing scenarios for workforce and payroll systems.
  • Conduct integration testing and enhance testing outputs for HR systems.

Benefits

  • Temporary position until December 2027 with full-time hours.
  • Work in a non-unionized environment at Metro Hall.
  • Opportunity to work with experienced teams in a collaborative setting.
Full Job Description
  • Job ID: 66589
  • Job Category: Information & Technology
  • Division & Section: Chief Financial Officer's Office, Strategic Enterprise Integration & Mod
  • Work Location: 55 John Street, Metro Hall
  • Job Type & Duration: Full-time, 5 Temporary (Until December 2027) vacancies
  • Salary Range: $74,781.00 - $109,815.00, PTM1.
  • Shift Information: M-F, 35 hours/week
  • Affiliation: Non-Union
  • Number of Positions Open: 5
  • Posting Period: 24-Aug-2026 to 8-Sep-2026


Major Responsibilities:

  • Implements detailed plans and recommends policies/procedures regarding program specific requirements to support business objectives, operational requirements, legislative compliance and continuous improvement initiatives.
  • Conducts research into assigned area including workforce data ensuring that such research takes into account developments within the field, corporate policies and practices, legislation and initiatives by other levels of government.
  • Provides input into and administers assigned budget, ensuring that expenditures are controlled and maintained within approved budget limitations.
  • Designs and develops testing scenarios across end-to-end processes and performs quality assurance activities for enterprise workforce and payroll systems, exercising judgment in determining testing scope, risk priorities and business impacts.
  • Conducts components of integration testing, regression cycles, user acceptance testing activities, coordinating efforts, monitoring progress and supporting release readiness for enterprise payroll and human resources systems. Enhances quality and reliability of testing outputs.
  • Validates system behaviour against business rules and compliance requirements, process requirements and expected system functionality.
  • Conducts analysis of system, process and data issues. Identifies root causes and recurring trends and assesses operational and organizational impacts. Recommends corrective actions, updates to system processes and testing approaches. to management and project stakeholders.
  • Develops and maintains test scripts and provides input on gaps impacting multiple users or transactions, ambiguities or inconsistencies within business requirements, process documentation and test scenarios.
  • Identifies and analyzes root causes of system, data and production issues through investigation and troubleshooting activities.
  • Supports defect prioritization and issue resolution within technical teams, escalating issues based on complexity and impact.
  • Ensures completeness of the defect lifecycle, from identification through resolution, validation, retesting, documentation and closure.
  • Validates full end-to-end schedule-to-pay lifecycle ensuring system results, employee records, scheduling transactions and payroll outcomes align with approved business rules and operational requirements.
  • Provides production support and sustainment readiness for successful implementation of system enhancement and releases.
  • Provides support in resolving operational issues, workforce management and payroll solution validation, providing guidance to management, project teams and operational partners on system behaviour, compliance requirements and operational impacts.
  • Develops and maintains integration and regression test assets to support operational readiness.
  • Assesses impacts of system changes, enhancements, releases and configuration updates on upstream and downstream processes, integrations and operational activities.
  • Supports discussions with business analysts, service representatives, technical teams, project partners, vendor partners and operational leaders to resolve issues and provides guidance to team members as needed.
  • Conducts analysis to distinguish system functionality issues from process related issues and explains outcomes, defects and behaviours.
  • Supports knowledge transfer activities by maintaining documentation.
  • Prepares analysis related to organizational changes, position impacts or workforce planning that could impact employees.
  • Handles confidential testing data in SAP and SuccessFactors that include employee records, compensation and organizational structures.
  • Exercises discretion and maintains strict confidentiality when accessing sensitive workplace matters and supporting organizational initiatives, including restructuring, workforce planning, position management and other employment-related changes before finalization.
  • Searches and may interpret information on provisions of the Employment Standards Act, Income Tax Act, OMERS requirements, privacy legislation or collective agreements to determine system configuration or payroll processing requirements.
  • Supports management by reviewing collective agreement language and past practices, reviews applicable legislation, policies, procedures to support the facts and circumstances of testing and quality assurance activities and to inform operational decisions.
  • Reviews proposed organization structure information to identify potential collective agreement implications before implementation. Analyzes trends in grievances, attendance, overtime or scheduling to identify systemic issues and recommends corrective actions including projects that may have labour relations, compensation, organizational effectiveness or operational impacts.
  • Supports the development of controls to prevent inappropriate access to confidential payroll, pension or employee information.
  • Liaises with both People & Equity staff and client divisions when validating organizational structure, position data and labour relations initiatives.


Key Qualification

  1. Post-secondary degree or diploma in Human Resources, Business Administration, Information Systems, Computer Science, Payroll Administration, or a related discipline.
  2. Minimum 5 years of experience supporting, testing, implementing, or sustaining enterprise Human Resources, Workforce Management, Payroll, or related business systems.
  3. Demonstrated experience with SAP, SAP SuccessFactors, Workforce Management, Payroll, Human Capital Management (HCM), or comparable enterprise platforms.
  4. Strong knowledge of software testing methodologies, including integration testing, regression testing, user acceptance testing (UAT), pay comparison testing, defect management, and quality assurance practices.
  5. Experience developing, executing, and maintaining test plans, test scripts, testing scenarios, and test documentation for complex enterprise systems.
  6. Proven ability to analyze system, process, and data issues, identify root causes, assess business impacts, and recommend effective solutions.
  7. Experience supporting system implementations, enhancements, releases, and post-production sustainment activities.
  8. Knowledge of workforce management, payroll practices, organizational structures, employee data management, and end-to-end schedule-to-pay processes.
  9. Strong understanding of legislative and regulatory requirements affecting payroll and human resources systems, including employment standards, privacy legislation, pension administration, and taxation requirements.
  10. Experience working in a unionized environment with knowledge of collective agreements and labour relations considerations is considered an asset.
  11. Demonstrated ability to assess impacts of system changes on business processes, integrations, operational activities, and organizational structures.
  12. Excellent analytical, problem-solving, and troubleshooting skills with the ability to manage complex issues involving multiple stakeholders.
  13. Strong communication and relationship management skills with the ability to collaborate effectively with business leaders, project teams, technical specialists, vendors, and operational partners.
  14. Proven ability to handle highly confidential employee, compensation, payroll, and organizational information with discretion and professionalism.
  15. Strong organizational and project coordination skills with the ability to manage multiple priorities, meet deadlines, and support continuous improvement initiatives.
  16. Relevant certifications such as SAP SuccessFactors, Payroll Compliance Practitioner (PCP), Certified Human Resources Professional (CHRP), Certified Testing Professional, or related credentials are considered assets.

About City of Toronto

City of Toronto provides its users with information on the lifestyles, business, and locations of Toronto. Lifestyle information consists of health, energy, services, children’s services, arts, culture, festivals, events, housing, and transportation. Business-related information consists of investments, startups, reports, event planning, and city-based partnerships. Furthermore, it provides its users with history, facts, images, events, and attractions of Toronto. City of Toronto is based in Ontario.

City of Toronto Careers

There has never been a better time to explore the diverse job opportunities at the City of Toronto—the hub of professional growth and innovation in the region.

Work You’ll Experience

Join the City of Toronto’s dynamic team to assist in transforming the city through public service and innovative leadership. The City of Toronto offers a unique position in the marketplace, combining public administration with cutting-edge initiatives that enhance the lives of its residents. Engage with a team of skilled professionals dedicated to fostering a culture of diversity, equity, and inclusion. The City of Toronto is not just a place of employment; it is a place where careers flourish and where the professional environment encourages continuous personal and professional development.

City of Toronto Jobs and Employment

The City of Toronto is building a market-leading workforce that supports the city’s vision through strategic leadership and proactive management. This team helps to master the challenges of urban growth and community service.

Innovative Work

At the City of Toronto, innovation isn’t just a buzzword—it's a practical approach to solving real-world issues that affect millions of people. With projects that range from improving municipal services to enhancing urban sustainability, employees at the City of Toronto push the boundaries of what is possible in public service.

Professional Growth and Development

The City of Toronto is committed to nurturing the careers of its employees with unmatched training, development programs, and leadership opportunities. Whether through professional development workshops, leadership training, or diversity training, the City ensures that every team member has the tools to succeed.

Explore Career Opportunities

From internships to full-time positions, the City of Toronto offers a range of job opportunities that cater to various skills and career aspirations. Positions in healthcare, engineering, finance, urban planning, and more are available, providing a broad spectrum of career paths for job seekers.

The City of Toronto Employment Culture

The City’s employment culture is centered on creating a supportive and inclusive workplace. This culture is evident in its commitment to diversity and innovation, where each team member’s contributions are valued and celebrated.

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Search open positions that match your skills and interests. The City of Toronto looks for passionate, curious, creative, and solution-driven team players. Explore the various benefits, from health insurance to retirement plans, that make the City of Toronto a premier employer.

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Learn more about City of Toronto
Size
10,001 employees
Industry
Education, Government & Non-Profit
* Ladders Estimates

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