Position SummaryLead the Aftermarket Solutions Support function by managing a team and overseeing key account support, solution delivery, and customer experience initiatives through the Guardian Program, parts, and modification channels. This role focuses on delivering innovative, customer-centric solutions and continuously improving operational efficiency.
Duties and Responsibilities - Lead, coach, and develop Solution Support Specialist(s).
- Manage aftermarket account strategy and execution across assigned customer base.
- Build and maintain strategic relationships with key accounts and stakeholders.
- Oversee the creation and implementation of plant-specific service plans.
- Drive adoption and sales of Weber Inc.'s Guardian Program; ensure high-quality quoting and proposal delivery.
- Collaborate with cross-functional departments such as Sales, Service, Engineering, and Product Management.
- Build and execute Guardian Plans.
- Lead process improvements related to optimization audits and service delivery.
- Maintain accurate and timely account data in Salesforce CRM; ensure team compliance.
- Monitor and ensure team achievement of Aftermarket revenue and performance targets.
- Provide regular reporting on key metrics, trends, and opportunities for growth.
- Lead or support key projects as assigned by the Director of Operations.
- Duties as assigned
Required Skills and Abilities- Strong leadership, mentoring, and team development skills.
- Proven ability to manage customer expectations and deliver technical solutions.
- High emotional intelligence with excellent interpersonal and communication skills.
- Technical aptitude in capital equipment and industrial services.
- Ability to read technical documents and translate them into actionable plans.
- Competent in Microsoft Office and Salesforce (or comparable CRM).
Education and Experience- Bachelor's Degree in Business, Engineering, or related field preferred;
- 5+ years of experience in aftermarket services, technical sales, or capital equipment support.
- 2+ years in a leadership or managerial role.
- Proven experience in managing complex customer relationships and projects.
- Preferred protein plant experience, SAP, planning and vendor management.
Other Requirements- Current valid U.S. driver's license
- Valid U.S. passport or have the ability to obtain one.
- Must have the ability to frequently travel within North America and Germany
Position Type: Full Time
Classification:Exempt
Travel Requirements: Minimum 50%
Behavior StandardMaintain a positive work atmosphere by acting and communicating in a respectful manner to get along with customers, co-workers and management. Always strive to provide the Perfect Portion.
