NICE Ltd.

Solution Engineer

NICE Ltd. • $90K — $130K *
US-AnywhereRemote in United States
Enterprise Technology
5 - 7 years of experience
Today
Be an Early Applicant
Job Overview by Ladders

Qualifications

  • 7+ years of experience in software product support and portfolio sales to complex accounts
  • 1+ years of experience in supporting Conversational AI or Digital Transformation
  • Outstanding presentation and demonstration skills
  • Proven experience in customizing and preparing storyboards for demos and POCs
  • Record of achieving strategic sales wins
  • Ability to manage several complex sales opportunities at once
  • Effective communication skills across all levels, from executives to front-line staff.

Responsibilities

  • Deliver engaging product demonstrations that address customer challenges
  • Identify and assess functional and technical issues within assigned accounts
  • Manage customer requirements through effective questioning techniques
  • Influence clients on how NiCE solutions fulfill their needs regarding usability and benefits
  • Lead technical aspects throughout the sales process
  • Define and implement successful proofs of concept as needed
  • Collaborate effectively with account executives and team members
  • Respond promptly to RFIs and RFPs, focusing on functional and technical details.

Benefits

  • Opportunity to work in a fast-paced and innovative environment
  • Access to extensive internal career development across various roles and locations
  • Collaboration with a talented team of professionals
  • Chance to engage in a market-disrupting company culture
  • Support for continuous learning and growth.
Full Job Description
So, what's the role all about?

A NiCE Solution Engineer will lead the functional and technical sales process with a coordinated focus on solutions development across NiCE's portfolio through discovery and requirements gathering, validation and demonstration. The Solution Engineer must be able to articulate NiCE solutions' value and position NiCE's products to both business and technical users.

How will you make an impact?
  • Deliver demonstrations that align the NiCE portfolio with the customer's business challenges
  • Identify all functional and technical challenges of assigned accounts
  • Manage and interpret customer requirements and use astute questioning skills to understand, anticipate and exceed customer needs.
  • Influence and educate clients that NiCE's solution will best satisfy their needs in terms of ease of use, quality, benefit, and value.
  • Lead in all technical aspects of the sales process.
  • Assist with the definition and execution of successful proof of concepts (POC), where appropriate.
  • Actively contribute to a team approach with account executives and overlay teams.
  • Able to promptly respond to functional and technical elements of RFIs/RFPs

Have you got what it takes?
  • 7+ years of experience supporting multiple software products (portfolio sales) and services into sophisticated accounts
  • 1+ years supporting Conversational AI and or Digital Transformation solutions into enterprise account
  • Exceptional presentation and demo capabilities
  • Experience customizing and building the storyboard for demos and POC
  • Demonstrated success in achieving strategic deal wins
  • Ability to manage multiple, complex sales opportunities simultaneously
  • Ability to communicate from C-level executives down to Agent/Front Line level employees

You will have an advantage if you also have:
  • Experience/knowledge of CCaaS, CX, and Conversational AI solutions.
  • Experience/knowledge selling a full suite of SaaS products.
  • Certifications and knowledge of cloud technologies (AWS, Azure, Google)

What's in it for you?

Join an ever-growing, market disrupting, global company where the teams - comprised of the best of the best - work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NiCE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NiCEr!

Requisition ID: 11211Reporting into: Director of Presales
Role Type: Individual Contributor

About NICE Ltd.

NICE Ltd. is an Israel-based company, specializing in telephone voice recording, data security, surveillance, and Robotic Process Automation as well as systems that analyze recorded data. The company serves various industries, such as financial services, telecommunications, healthcare, outsourcers, retail, media, travel, service providers, and utilities. The primary listing of the company's shares is on the Tel Aviv Stock Exchange; where it is part of the TA-35 Index. Barak Eilam became CEO in April 2014, replacing Zeevi Bregman. Eilam previously headed the company's Americas division. As of November, 2020 the company had ~6,800 employees. NICE was founded in 1986 as Neptune Intelligence Computer Engineering by 7 Israeli former army colleagues. The company initially focused on developing technology for security and defense applications, but soon refocused their efforts on civilian applications, mainly for contact center, financial services and business intelligence markets.
Learn more about NICE Ltd.
Size
7,102 employees
Market Cap
$12.3 billion
Industry
Enterprise Technology
Net Income
$196.6 million
Founded
2000
5 Year Trend
+13.6%
Revenue
$1.6 billion
NASDAQ
NICE
* Ladders Estimates

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