Make an impact with our Digital Solutions team asa SolutionArchitect, PowerPlatform & D365by drivinginnovationin our solutions. As the successful candidate, you will have the opportunity toassistour clients in the adoption of the Microsoft D365/Power Platform (D365, Power Apps, Power Automate, Power BI, Power Pages, AI). As a member of our Client Delivery Team, you will be developing enterprise grade solutions that help both commercial and government enterprises improve business results through modernization of processes, applications, and approaches to real-world business problems. Ourexpertisewith Microsoft Dynamics 365, an exciting AI-powered technology platform, is the foundation of our status as an Inner Circle Partner.
At MNP Digital,we'rea team of highly skilled and creative thinkers that continuously support and learn from each other. We pride ourselves on translating our clients' challenges intoreal resultsbyleveragingtechnology - and that all starts with having the right people to deliver.We'vecreated an environment whereyou'llcontinuously grow, always have a voice and collaborate on workthat'smeaningful and fulfilling. Ifyou'reready to take your career into your own hands,you'vecome to the right place.
Responsibilities- Architect, design and implement Dynamics 365 Customer Service/Case Management solutions leveraging out of the box capabilities, configuration and customization
- Lead and enable team members, in addition to being a topindividualperformer
- Work closely with clients and other resourcesas ateamleader,being fully accountable to the technical solution in project engagements.
- Effectively communicate,architect,design, plan, and implement capabilities that provide value to customers
- Utilize AI to augment and evolve team best practices for development, design, and testing use cases, establishing MNP Digital as a Frontier Firm
- Implement solutions using hybrid-agile and agile methods
- Take a proactive and continuous approach for professional development, collaboration, and knowledge sharing
- Acts as a subject matter expert in transferring solution-critical knowledge
- Highly motivated, creative, and self-sufficient with the ability to work successfully under pressure
- Mentor, motivate and coach team members towards professional and personal development by setting clear expectations, providingfeedbackand addressing performance issues promptly
- Promote regular attendance, balancedlifestyleand high standard of team wellness
- Conduct formal, written annual performance reviews
- Attend internal MNP courses to further develop your technology consulting knowledge
Skills and Experience- Ten+(10+) years of experience implementing CRM or case management solutions in the private or public sector, with five (5)years experiencewith Dynamics365 Customer Serviceand Power Platform
- 3 years in a technical leadership role;enabling, guiding, teaching,and mentoringdevelopersin the Microsoft Dynamics365ecosystem
- AI mindsetandhands-on experience in various LLMs, Copilot,Cowork, vibe coding,Agents,etc.
- Experience in creatingarchitectural artefacts (contextual, conceptual, logical, physical), performingcode reviews,implementing code best practices,setting up environments, and managing large solutiondeployments
- Grantsmanagement, License management, or case managementsolution implementation experience
- In-depthexperience using Azure DevOps, GitHub, and Visual Studio
- Experience in Microsoft ContactCenter (CCAS) an asset
- Experience with Dynamics 365 Field Service, Sales, Customer Insights, or Marketing modules an asset
- Deep knowledge inAgileScrumSoftware Development Life Cycle
- Deep understanding of platform integration patterns and APIs, system integrations, software engineering patterns, development of architectural/high level designs within defined architectural frameworks and software engineering patterns
- Proven experience in designing complex integration of multiple systems
- Experience with project problem diagnosis, solution development, client communications, facilitation of decision making, documentation, managing client expectations and team leadership
- Proven experience across multiple languages and technology stacks (Java, C, C++, C#, Objective C, SQL Server, etc.) is an asset
- Ability to travel throughout Canada up to 20% if needed
MY REWARDS @ MNPMore than a paycheque, MNP is proud to offer customized rewards for our team members. With a focus on health and wealth, we provide an extensive list of benefits that support our unique culture and foster work-life integration.
This is a current opportunity with an ideal hiring range between $110,000 and $145,000 depending on skills and experience.
Our MyRewards[redacted] program offers benefits that allow you to thrive at work and outside of the office. Be rewarded with generous paid time off including 4 personal days, firm sponsored social events, a group pension plan with 4% matching contribution, voluntary savings products, bonus program eligibility, a wellness subsidy, health and dental benefits, mental health resources, exclusive access to perks and discounts, professional development assistance, learning opportunities through MNP University, a flexible 'Dress For Your Day' environment and more!
