Responsible for providing expert solution knowledge, recommended implementation and maintenance best practices, and process design representing their domain of expertise
Solution Architect:
As a Solution Architect within our consulting organization, you are tasked with leveraging your expert solution knowledge to recommend best practices for implementation and maintenance, as well as to design processes within your domain of expertise. Your role entails owning subject matter expertise, overseeing design, and ensuring the successful implementation of a particular component within the overall project.
Medication Management Solution Architect: The Medication Management Solution architect oversees the design of the system from start to finish during the implementation phase. Collaborating closely with clients, they pinpoint workflows and recommend optimal practices in line with industry standards. Acting as the primary source of knowledge, they guide both the project team and the client through the Medication Management implementation process. In this role, you'll spearhead client events, oversee clinical data gathering, recommend clinical and myAvatar best practices, analyze and design workflows, create documentation and myAvatar content, coach and mentor the solution team, mediate internal and client conflicts, and address troubleshooting and issue resolution.
Responsibilities
Provide expertise during client engagement to deliver workflow and solution design to achieve defined benefits.
Responsible for guiding clients through current workflows, upgrades, system changes, enhancements, and ongoing system maintenance.
Act as a primary consultant for the client’s solution troubleshooting, consultation, and knowledge transfer
Cultivate and sustain relationships with clients to provide appropriate escalation of issues, solution knowledge, and engagement support.
Seek to resolve escalated problems and issues using solution knowledge and expertise during installation, operation, maintenance or testing.
Manage client expectations and ensure project delivery meets goals of engagement.
Coach, mentor and guide solution teams on recommended methodology practices
Qualifications
Required
Bachelor's degree or equivalent relevant work experience
At least 5 years of health care information technology implementation or consulting working experience
At least 2 years Electronic Health Record solution work experience
At least 1 year of project management experience
Ability to communicate effectively with technical, clinical and operational teams
Ability to document and present architecture concepts, often narrowing complex ideas to a single overview
Ability to build strong client relationships and delivering client-centric solutions
Ability to make sense of complex, high quantity and sometimes contradictory information to effectively solve problems
Preferred
Expectations
Travel expected up to 20% of the time as needed
Position may at times require extended or irregular hours outside of traditional office hours to support clients and projects across multiple time zones and any required travel
