workflow guidance, and best-practice recommendations that support the ongoing optimization, maintenance, and success of their Netsmart solutions. Partners closely with client stakeholders to troubleshoot complex issues, drive continuous improvement, guide system enhancements and upgrades, and ensure clients maximize the value of their technology investment through proactive consultation, knowledge sharing, and strong relationship management.
SummaryResponsible for serving as a trusted advisor to clients by providing deep solution expertise, workflow guidance, and best-practice recommendations that support the ongoing optimization, maintenance, and success of their Netsmart solutions. Partners closely with client stakeholders to troubleshoot complex issues, drive continuous improvement, guide system enhancements and upgrades, and ensure clients maximize the value of their technology investment through proactive consultation, knowledge sharing, and strong relationship management.
Responsibilities- Provide expertise during client engagement to deliver workflow and solution design to achieve defined benefits.
- Responsible for guiding clients through current workflows, upgrades, system changes, enhancements, and ongoing system maintenance.
- Act as a primary consultant for the client's solution troubleshooting, consultation, and knowledge transfer
- Cultivate and sustain relationships with clients to provide appropriate escalation of issues, solution knowledge, and engagement support.
- Seek to resolve escalated problems and issues using solution knowledge and expertise during installation, operation, maintenance or testing.
- Manage client expectations and ensure project delivery meets goals of engagement.
- Coach, mentor and guide solution teams on recommended methodology practices
QualificationsRequired- Bachelor's degree or equivalent relevant work experience
- At least 4 years of health care information technology implementation or consulting working experience
- At least 1 year of project management experience
- Ability to communicate effectively with technical, clinical and operational teams
- Ability to document and present architecture concepts, often narrowing complex ideas to a single overview
- Ability to build strong client relationships and delivering client-centric solutions
- Ability to make sense of complex, high quantity and sometimes contradictory information to effectively solve problems
Preferred- At least 2 years' Netsmart EHR solution work experience
Expectations- Travel expected up to 20% of the time, as needed
- Position may at times require extended or irregular hours outside of traditional office hours to support clients and projects across multiple time zones and any required travel
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