Motorola Solutions

Software Service Manager - Arizona

Motorola Solutions$100K — $120K *
US-Anywhere
+ 6 other locationsRemote
Telecommunications & Hardware
Less than 5 years of experience
Job Overview by Ladders

Qualifications

  • High School diploma, Associate or Bachelor's degree in Computer Science, Engineering, Business Management, Customer Success, CSMO, Sales, or Presales experience required.
  • Ability to obtain a background clearance as required by government customers.
  • Legal authorization to work in the U.S. indefinitely required.
  • Strong understanding of Motorola Software and Video products, API technologies, Software Architecture and Design, System Integration, and Cloud Deployment.
  • PMP Certification or similar preferred.
  • Public Safety background preferred.

Responsibilities

  • Collaborate with Sales, Product, Engineering, Deployment, Customer Success, and technical support teams.
  • Manage execution of service agreements, deploy field resources, and handle escalation management.
  • Select methods and techniques for obtaining solutions based on judgment.
  • Ensure best practices are followed in the customer's environment.
  • Exceed customer expectations and effectively manage escalations.
  • Coordinate processing and implementation of technical changes, including cloud releases and reconfigurations.
  • Maintain awareness of technical implementations and complex service matters.
  • Report on technical performance and review service requests within a customer's environment.
  • Explain technical problems and solutions to team and client members.

Benefits

  • Incentive Bonus Plans
  • Medical, Dental, Vision benefits
  • 401K with Company Match
  • 10 Paid Holidays
  • Generous Paid Time Off Packages
  • Employee Stock Purchase Plan
  • Paid Parental & Family Leave
  • and more!
Full Job Description
Department Overview
The Software Customer Service Manager position resides in North America Command Center Software,
Managed & Support Services and Success, within the Deployment and Service division. The team supports our public safety agencies throughout the world once those customers go live with our products and systems. The team is committed to providing services for the technology and tools we offer which allows those customers to focus on their mission, and enable them to respond faster with smarter and safer decisions.

This role is responsible for the day-to-day management of the customer services contracts and services relationships for the Emergency Call Handling, CommandCenter Software, Mobile Video, and Rave products. The Software Customer Service Manager ensures we are meeting our contractual obligations, provides exceptional expertise in our software and mobile video solutions, and drives the appropriate resources to solve complex issues across our customer base. This organization is dedicated to the long-term success of our customers. Through enhanced customer relationships, onsite technical expertise, and ongoing professional services, this organization will drive operational acceptance and satisfaction of the broader product ecosystem across all customers.

This role reports into the Regional Services Manager.
Job Description

Responsibilities:
  • Work in collaboration with Sales, Product, Engineering, Deployment, Customer Success, Land Mobile Radio (LMR) Customer Service Managers, and CMSO Support teams throughout the customer engagement.
  • Accountable and responsible for the execution of service agreements, deployment of field resources, reduction in time to resolution, and escalation management.
  • Exercise judgment in selection methods and techniques for obtaining solutions.
  • Ensures best practices are being adhered to within the customer's environment.
  • Delivers consistent service levels by exceeding customer expectations and managing customer escalations.
  • Helps manage and coordinate the processing, communication, and implementation of technical changes, including changes related to new cloud releases, customer requests, field change orders, and reconfigurations, and is engaged on all upgrade and execution plans.
  • Maintains awareness of all complex service matters including technical solutions implementations and activities.
  • Reporting on technical performance, and providing reviews of relevant service requests open within a customer's environment
  • The ability to explain technical problems and solutions to team/client members.


Preferred Qualifications:
  • The ability to coordinate and support account teams and technical resources.
  • Builds value-added relationships within the domain of the account to become the trusted technical advisor to the customer.
  • Strong understanding of Motorola Software and Video products, API technologies, Software Architecture and Design, System Integration, and Cloud Deployment
  • PMP Certification or similar preferred.
  • Public Safety background preferred.
  • Bachelor's degree is preferred.


Target Base Salary Range: $100,000 - $120,000 USD

Consistent with Motorola Solutions values and applicable law, we provide the following information to promote pay transparency and equity. Pay within this range varies and depends on job-related knowledge, skills, and experience. The actual offer will be based on the individual candidate.

#LI-JM3

#LI-REMOTE

Basic Requirements

Required Skills:
  • High School diploma, Associates or Bachelor's degree in Computer Science, Engineering, or Business Management, Customer Success, CSMO, Sales, or Presales experience required.
  • Must be able to obtain a background clearance as required by our government customers.
  • Legal authorization to work in the U.S. indefinitely is required. Employer work permit sponsorship is not available for this position.

Travel Requirements
50-75%
Relocation Provided
None
Position Type
Experienced
Referral Payment Plan
Yes

Our U.S. Benefits include:
  • Incentive Bonus Plans
  • Medical, Dental, Vision benefits
  • 401K with Company Match
  • 10 Paid Holidays
  • Generous Paid Time Off Packages
  • Employee Stock Purchase Plan
  • Paid Parental & Family Leave
  • and more!


About Motorola Solutions

Motorola provides products, technologies, and services for mobile, wireline digital communication, information, and entertainment applications. Its product portfolio includes smartphones operating on the Android operating system, feature phones, media tablet devices, wireless accessories, and more. Its range of smartphone products includes the Moto X first generation, Moto X second generation, Moto G first generation, Moto G second generation, and more. It is also the manufacturer of Moto 360, a smartwatch that provides services such as notifications, updates, and other related features. It also provides monitors, cordless phones, applications, and accessories such as cases, wireless headsets, wireless speakers, and more. In addition, it provides multimedia content, including video, voice, messaging, and cloud-based and Internet-based applications and services to multiple screens such as mobile devices, televisions, media tablets, and personal computers. Its Medios service platform enables service providers to deliver content on devices. Motorola is based in Chicago, Illinois. It primarily sells its products in the United States, China, Brazil, and Singapore. Motorola currently operates as a subsidiary of Google Inc.

Motorola Solutions Careers

Join the dynamic team at Motorola Solutions today and be part of a company renowned for its relentless innovation, leadership in technology, and a commitment to professional excellence. As a global leader in communications and electronics, Motorola Solutions offers unparalleled job opportunities designed to empower your career growth and development. Work You’ll Do At Motorola Solutions, you will collaborate with a diverse team of experts who are at the forefront of technological innovation and public safety solutions. Our work impacts lives, ensuring safety and security for communities around the world. You will be part of a culture that values diversity, equity, and inclusion, and where every team member’s contribution is valued. Lead in Innovation and Technology Motorola Solutions is not just about radios and hardware; we are at the cutting edge of software solutions, AI, and data analytics. By joining our team, you will work on groundbreaking projects that redefine how public safety communicates in the digital age. Your work will help develop smart solutions that keep people safe and businesses thriving. Grow Your Career With Motorola Solutions, your career trajectory is boundless. We offer a variety of professional development and leadership training programs to help you hone your skills and advance within the company. From internships to full-time positions, Motorola Solutions is committed to nurturing talent and fostering an environment where innovation thrives. Benefits and Culture Our employees enjoy a competitive package of benefits that supports their life and well-being. These include health, vision, and dental insurance, employee assistance programs, and flexible working arrangements. At Motorola Solutions, we believe in maintaining a work-life balance that fosters both personal and professional growth. Join Our Team Explore the numerous employment opportunities at Motorola Solutions. Whether you are a seasoned professional or a recent graduate, we have positions ranging from engineering to marketing, sales to project management. We are hiring individuals who are passionate, curious, and ready to drive change. Networking and Professional Development Motorola Solutions values networking and connections within the industry. We encourage our employees to engage in various professional groups and forums to enhance their networking skills and industry knowledge. This engagement is pivotal in fostering a collaborative environment and sparking innovation within our teams. Internship Programs Our internship programs offer a robust introduction to the world of public safety solutions and communications technology. Interns at Motorola Solutions gain hands-on experience, working alongside seasoned professionals and participating in projects that make real-world impacts. Stay Connected Join the Motorola Solutions career community to stay updated on new job openings, company news, and industry developments. Tailor your job search with our career tools and get tips on crafting the perfect resume and acing your interview. Search Motorola Solutions Jobs Ready to start your journey with Motorola Solutions? Search open positions that match your skills and interests. We are looking for individuals who are driven, creative, and ready to make a difference. Keep Up to Date Stay ahead with career tips, insider perspectives, and industry-leading insights you can put to use today—all from the people who work here. Job Alert Emails Personalize your subscription to receive job alerts, latest news, and insider tips tailored to your preferences. Discover the exciting and rewarding career opportunities that await at Motorola Solutions.
Learn more about Motorola Solutions
Size
18,700 employees
Market Cap
$42.7 billion
Industry
Net Income
$949 million
Founded
1928
5 Year Trend
+6.2%
Revenue
$7.4 billion
NASDAQ

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