Software Product Manager- WXP Care Packs
Description -As a Software Product Manager, you will lead execution of the Service Delivery Partner integration experience into the WXP platform - specifically how Service Delivery Partners onboard, integrate, and manage a WXP offering that includes a HW Service Care Pack. This role leads the end-to-end delivery of features within the onboarding/offboarding journey, telemetry opt-in/opt-out processes, and care pack lifecycle - from requirements definition through GA - working closely with engineering to translate business and Service Delivery Partner needs into executable work. Success in this role requires strong requirements-definition discipline, the ability to work across Service Delivery Partners, service, and engineering stakeholders, and comfort driving execution details and rigor in tracking milestones and deliverables through completion in a fast-moving, still-forming platform.
Key Responsibilities:Onboarding, Opt-In/Opt-Out & Care Pack Lifecycle - Elicit detailed requirements for the onboarding/offboarding journey through workshops and functional design documents, including telemetry opt-in/opt-out mechanics, tenant-level opt-out and re-opt-in capabilities, and care pack registration and expiration handling.
- Support definition and validation of requirements for WXP care pack management features (Care Pack registration, entitlement checks, plan adjustments based on P/P+ thresholds) in partnership with LCS on service business requirements.
- Support the CS/CDAX telemetry integration workstream, including requirements for surfacing hardware service progress to customers and partners.
- Ensure scope, dependencies, and success criteria are clearly defined before work enters development.
- Lead business readiness activities for owned features, including end-user training materials, product testing, and rollout support.
- Service Delivery Partner Integration Experience
- Support the customer and Service Delivery Partner integration experience, including onboarding and configuration workflows, ensuring they're clear, automated where possible, and scaled for SMB and Enterprise use cases.
- Act as an advocate for Service Delivery Partner and stakeholder needs during specification and development, escalating requirements or prioritization questions to the Expert/Principal PM as needed.
- Incorporate partner feedback into feature definition and testing for the areas you support.
- Feature Delivery & Execution
- Translate user and partner requirements into executable, workable feature items with the software engineering team.
- Collaborate with PC Support, Print Support, Poly, Configuration Services, RPB, and Renew Services, along with Engineering, to capture needs and define scalable solutions for the areas you support.
- Facilitate creation of customer and channel journey details (operational specifics) in partnership with LCS Services (Product Management & Operations).
- Drive process changes based on analysis of operational data and user behavior within owned workflows.
- Cross-Functional Execution & Operating Rhythm
- Support WXP & LCS business reviews with clear, well-prepared updates on your domain.
- Maintain operational rigor across your workstreams - clear documentation, tracked dependencies, and predictable delivery.
- Guide execution by attentively monitoring milestones, tasks, and deliverables against the defined plan, flagging risks early.
Required Skillset:
- Working understanding of the WXP solution and operating model.
- Product management experience defining clear requirements, managing backlogs, and delivering measurable outcomes in partnership with engineering and operations.
- Working familiarity with channel routes to market and how platform capabilities, packaging, and differentiation vary by channel type.
- Technical fluency in SaaS platforms and service operations; ability to ramp quickly on Lifecycle Services (LCS) offerings, customer needs, and operating constraints, or on WXP solution and operating models.
- Ability to collaborate effectively with immediate cross-functional partners (Product, Engineering, Services) to drive execution.
- Ability to participate in requirements discussions across multiple service teams and synthesize inputs into a coherent, well-scoped set of deliverables.
- Understanding of the broader market, competitive landscape, and relevant open-source technologies.
Education and Experience: - Four-year or Graduate Degree in Computer Science, Software Engineering, Information Systems, or a related field.
- 4-7 years of work experience, preferably in product management, digital or software product development, or a related field (or an advanced degree with 3-5 years of experience).
- Experience translating partner, customer, or operational requirements into clear PRDs and prioritized backlogs.
- Experience working across engineering, operations, and Service Delivery Partner-facing teams to drive alignment on cross-functional initiatives.
The pay range for this role is
$105,050 to
$161,800 USD annually with additional opportunities for pay in the form of bonus and/or equity (applies to United States of America candidates only). Pay varies by work location, job-related knowledge, skills, and experience.
Benefits:HP offers a comprehensive benefits package for this position, including:
- Health insurance
- Dental insurance
- Vision insurance
- Long term/short term disability insurance
- Employee assistance program
- Flexible spending account
- Life insurance
- Generous time off policies, including;
- 4-12 weeks fully paid parental leave based on tenure
- 11 paid holidays
- Additional flexible paid vacation and sick leave (US benefits overview)
The compensation and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law.
Job -Software
Schedule -Full time
Shift -No shift premium (United States of America)
Travel -Relocation -
