Ford Motor Company

Software Product Concern Engineer

Ford Motor Company$86K — $144K *
Manufacturing & Automotive
Less than 5 years of experience
Job Overview by Ladders

Qualifications

  • Bachelor's degree required.
  • 2+ years of automotive service experience necessary.
  • Dealer employment experience desired (fixed operations).
  • FCSD field experience highly preferred.
  • Program Management experience beneficial.
  • Proficiency in software release processes is a plus.
  • Strong verbal, writing, and presentation skills required.

Responsibilities

  • Support the Quicker Service Fix (QSF) process for software functional groups.
  • Aid in triaging and validating proposed software solutions.
  • Interface with Engineering on Concern Identification and Resolution.
  • Represent FCSD CIDR in engineering Functional Review Meetings.
  • Provide timely updates for the Concern Management Database supports.
  • Act as Subject Matter Expert and Single Point of Contact for software release.
  • Author Technical Service Bulletins (TSBs) and ensure global publication.

Benefits

  • Immediate medical, dental, vision, and prescription drug coverage.
  • Flexible family care days and paid parental leave.
  • Vehicle discount program for employees and management leases.
  • Tuition assistance for continued education.
  • Generous paid vacation and holiday schedules, including time for community service.
Full Job Description
Job Description

Software Product Concern Engineer

In this position...

The Ford Customer Service Division (FCSD) Concern Identification and Resolution (CIDR) Software Product Concern Engineer acts as a Subject Matter Expert and Single Point of the Contact for the greater CIDR team for matters pertaining to the software release process and software resolutions. They aid in triaging concerns and validating repair solutions, while ensuring that software timelines are met to deliver software fixes to dealers.

Responsibilities

What you'll do...
  • Support the Quicker Service Fix (QSF) process for assigned software functional groups
  • Aid in triaging concerns and validating proposed software solution
  • Interface with Engineering activities to support global Concern Identification and Resolution efforts
  • Represent FCSD CIDR in various engineering Functional Review Meetings to drive for concern resolution
  • Support FCSD Program Manager and vehicle line PCE with timely and accurate status updates for the Concern Management Database
  • Act as a Subject Matter Expert (SME) and Single Point of Contact (SPOC) for the CIDR team related to the software release process and deliverables
  • Leverage JIRA and various quality forums to accelerate software development and delivery of elemental steps
  • Author Technical Service Bulletins (TSBs), Special Service Messages (SSMs) and Internal Service Messages (ISMs) and ensure global publication to applicable markets as needed
  • Review/monitor TSB/SSM/ISM articles generated by other activities
  • Support and engage in bi-weekly TSB/SSM/ISM review process to ensure consistency of publications
  • Support Escalated Handling Team requests and work with Engineering SMEs as required
  • Work with FCSD Plant Vehicle Team (PVT) to support quality and launch initiatives


Qualifications

You'll have...
  • Bachelor's degree
  • 2+ years of automotive service

Even better, you may have...
  • Dealer employment experience desired (fixed operations)
  • FCSD field experience desired
  • Program Management experience desired
  • Experience with GCQIS, MMP, WERS, GCCT, GSAR and PTS is helpful
  • Strong verbal communication, technical writing and presentation skills are a must
  • Capacity to effectively manage multiple tasks
  • Must be able to thrive within a small support team environment and using outside support teams
  • Must be able to adapt quickly to vehicle service requests for support
  • Software release process experience highly beneficial

You may not check every box, or your experience may look a little different from what we've outlined, but if you think you can bring value to Ford Motor Company, we encourage you to apply!

As an established global company, we offer the benefit of choice. You can choose what your Ford future will look like: will your story span the globe, or keep you close to home? Will your career be a deep dive into what you love, or a series of new teams and new skills? Will you be a leader, a changemaker, a technical expert, a culture builder...or all of the above? No matter what you choose, we offer a work life that works for you, including:
  • Immediate medical, dental, vision and prescription drug coverage
  • Flexible family care days, paid parental leave, new parent ramp-up programs, subsidized back-up child care and more
  • Family building benefits including adoption and surrogacy expense reimbursement, fertility treatments, and more
  • Vehicle discount program for employees and family members and management leases
  • Tuition assistance
  • Established and active employee resource groups
  • Paid time off for individual and team community service
  • A generous schedule of paid holidays, including the week between Christmas and New Year's Day
  • Paid time off and the option to purchase additional vacation time.

This position is a salary grade 7 and ranges from $86,600-$144,900.

Final determination of salary grade will be based on candidate's skills and experience, and base salary will be set within the applicable range according to job scope, responsibility and competitive market value.

For more information on salary and benefits, click here: https://fordcareers.co/GSR

Visa sponsorship is not available for this position.

This position is hybrid with a requirement to be onsite four or more days per week. #LI-Hybrid #LI-MK1

About Ford Motor Company

Ford Motor Company manufactures or distributes automobiles in addition to offering financial services. The company sells to dealerships for retail sales, and for sale to fleet customers, including commercial fleet customers, daily rental car companies, and governments. Ford’s vehicle portfolio includes automobiles, buses, tractors, and trucks. Retail financing includes retail installment sale contracts for new and used vehicles, and direct financing leases for new vehicles to retail customers, government entities, daily rental car companies, and fleet customers. Finance receivables in the non-consumer portfolio include products offered to automotive dealers. Ford’s environmental initiatives include compressed natural gas, flexible fuel vehicles, electric drive vehicles, Hydrogen, PC power management, and so on. Ford Motor Company was founded by Henry Ford in 1903 and is headquartered in Dearborn, Michigan.

Ford Motor Company Careers

Join the dynamic team at Ford Motor Company, a global leader in automotive innovation and manufacturing. At Ford, we are committed to driving human progress by providing outstanding vehicles and mobility solutions. This is an exciting time to become part of our inclusive team, where job opportunities abound and growth is not just a possibility, but a promise.

Work You’ll Do

At Ford Motor Company, you will collaborate with some of the brightest minds in the industry. Our professionals are at the forefront of automotive technology, leading projects that redefine transportation and sustainability. With a culture rooted in continuous improvement and respect for all, Ford offers a workplace where leadership, diversity training, and innovation are part of everyday life.

Join Our Market-Leading Team

Ford’s commitment to excellence is why we are a leader in the automotive sector. We offer a variety of career paths, from engineering to marketing, all designed to foster professional and personal growth. Our team benefits from Ford’s commitment to professional development and networking opportunities, ensuring that every team member can reach their full potential.

Innovative Work

Engage in work that makes a difference. Ford Motor Company is pioneering developments in electrification, autonomous vehicles, and smart mobility solutions. Our team of over 190,000 employees worldwide is dedicated to crafting experiences that improve the way the world moves.

Be Part of a Great Team

Working at Ford means more than just having a job; it means being part of a global family. Our culture promotes teamwork, integrity, and respect—values that underpin everything we do. We believe in nurturing a diverse and inclusive environment where every employee can thrive.

Future-Proof Your Career

Ford Motor Company is not just a great place to work; it’s a place to build a lasting career. Our employees enjoy competitive benefits, comprehensive health care, and retirement plans that rank among the best in the industry. We support career advancement through extensive training programs and hands-on experience in the latest automotive technologies.

Explore Job Opportunities and Internships

Whether you’re a seasoned professional looking for your next challenge or a student interested in an internship, Ford has opportunities that will harness your skills and ignite your ambition. Our hiring process is straightforward and respectful, designed to match your skills and passions with the right position.

Stay Connected

Join Our Team Search open positions that match your skills and interests. We look for passionate, curious, creative, and solution-driven team players. Ready to start your journey with Ford? Prepare your resume, sharpen your interview skills, and become part of a company that’s building the future of transportation.

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Learn more about Ford Motor Company
Size
183,000 employees
Market Cap
$44.8 billion
Industry
Net Income
-$1.2 billion
Founded
1903
5 Year Trend
-2.1%
Revenue
$127.1 billion
NASDAQ

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