Software Escalation Engineer (Python) The Role: We are searching for a highly motivated Escalation Engineer (Tier-IV) to join our growing team! The Escalation Engineer must learn fast and adopt to quickly changing technology and to provide top tier Engineering solution for our product line. This position will focus on investigating customer issues of our products and provide timely resolutions, while collaborating with our development teams and support. The Escalation Engineer must learn fast and adapt to quickly changing technology in order to provide top-tier support for our product line. This position will investigate customer issues with our products and provide timely resolution while coordinating with our support and development teams. The Location: We are considering candidates who are able to work by hybrid model, located within physical proximity to Morrisville, NC. The Responsibilities: • Act as the technical point of contact for customer-impacting issues. • Investigate and resolve issues in Python services. • Analyze behavior across services, databases, messaging, and infrastructure. • Perform testing on UI and performance. • Drive root cause analysis in collaboration with engineering and infrastructure teams. • Provide training and technical guidance to internal teams. The Requirements: • B.Sc. in Computer Science or equivalent from known university. • Minimum of 3 years of experience in developing Enterprise-level Python Applications. • Experience working with cloud-native architectures and distributed systems. • Experience working with AWS, Azure, or GCP, Docker, Kubernetes, and microservices - Advantage. • Knowledge of IT Fundamentals (Networking / Security / Storage). • Strong understanding of REST API, scalability, and security concepts (OAuth2, JWT, API Gateways). • Experience with relational and NoSQL databases (PostgreSQL, MySQL, MongoDB, Redis). • Familiarity with asynchronous processing and messaging systems (RabbitMQ, Kafka) - Advantage. • Knowledge of multi-tenant SaaS architectures - Advantage. • Familiarity with infrastructure as code and monitoring/observability tools. • Hands-on experience with AI projects and applications. • Fluent English (written and verbal). • Advantageous, not required: • Familiarity with additional languages (PHP, Angular/JS, Swift/Objective-C, Kotlin/Java). • Previous customer-facing technical positions. • Provide training and support to internal teams. • Familiarity with Datadog.