Job Summary

The Site Reliability Engineering (SRE) Senior Manager will lead a team of SREs to drive the implementation and adoption of site reliability best practices within Bread Financial. This role will build, mentor, and manage a high-performing SRE team that ensures the reliability, scalability, security, and performance of our business-critical systems. This role combines technical leadership, strategic thinking, and deep understanding of both SRE and FinTech to help us deliver maximum availability and operational excellence in a highly regulated industry. The SRE Senior Manager will champion the integration of artificial intelligence and machine learning into reliability engineering practices - leveraging AIOps, predictive analytics, and intelligent automation to continuously advance operational maturity. This role will work closely with development, operations, cloud, data engineering, AI/ML, and security teams to drive improvements.

Essential Job Functions

• Lead, mentor, and manage a team of SREs to drive performance and career growth. Set goals aligned to business strategy and foster a culture of collaboration, innovation, and continuous improvement. Build capabilities in AI/ML-driven reliability, enabling use of modern tooling and intelligent automation. - (35%)
• Partner in designing cloud-native infrastructure and services across AWS and Azure, applying SRE best practices. Ensure high availability, scalability, and security. Collaborate with architecture and engineering teams to deliver solutions aligned to business needs, and integrate AI-driven optimization tools to enhance resilience and automated operations. - (20%)
• Implement and enhance monitoring, logging, and alerting to enable proactive incident detection and response. Drive adoption of AIOps capabilities, including anomaly detection, predictive alerting, automated root cause analysis, and noise reduction. Enforce SRE best practices and leverage AI/ML to improve incident analysis, pattern recognition, and toil reduction. - (15%)
• Cultivate relationships across roles and organizations to maximize collaboration, partnership, and efficiency. Partner closely with Fusion Center peers, data science, AI/ML platform, and FinOps teams to align reliability objectives with broader technology and business strategies. Provide feedback formally and informally. Request and utilize feedback to foster personal development. - (15%)
• Advocate for SRE practices and drive adoption across the organization. Champion the responsible use of AI within reliability engineering, including establishing governance guardrails for AI-assisted decision-making in production environments, consistent with financial regulatory requirements. - (10%)
• Demonstrate strong business knowledge within the financial services domain, including an understanding of regulatory, compliance, and data privacy considerations (e.g., PCI-DSS, SOX, FFIEC) as they relate to AI adoption and operational reliability. Strive to influence the team to generate support to achieve desired business outcomes. - (5%)

Minimum Qualifications

• High School Diploma or GED.
• 8+ years of experience in an IT / SRE/DevOps /developer related field.
• 3+ years of leadership experience.

Preferred Qualifications

• Bachelor's Degree in Computer Science or Information Technology or related field of study or equivalent, relevant work experience
• AWS, Azure, SRE Tools, and/or ITILv4 Certification
• 10+ years of experience in an IT / SRE/DevOps /developer related field.
• 5+ years of leadership experience.

Skills

• Team Leadership
• Functional Expertise
• Coaching and mentoring
• Operational Excellence
• Cross-Functional Collaboration
• Artificial Intelligence (AI)
• Predictive Analysis
• Information Technology Infrastructure Library (ITIL)
• Data Driven Approach

Reports To: Director and above

Direct Reports: 6 - 10

Work Environment

• Normal office environment. (Remote or Hybrid), 3 to 4 days per month are required in office if within 60 miles of a posted Bread Financial location.

Travel

• Ability to travel up to 5% annually

Physical and Mental Requirements

To perform this job successfully, an individual must be able to perform each essential job function satisfactorily and meet the physical, mental and work environment requirements. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform essential job functions, absent undue hardship.

• Communicate/Hearing
• Communicate/Talking
• Stationary Position/Seated
• Typing/Writing
• Maintain focus in high pressure or fast-paced work environment

Other Duties

This job description is illustrative of the types of duties typically performed by this job. It is not intended to be an exhaustive listing of each and every essential function of the job. Because job content may change from time to time, the Company reserves the right to add and/or delete essential functions from this job at any time.

Salary Range (unless otherwise noted below):
$133,500.00 - $241,900.00

Full Salary Range for position:
California: $153,500.00 - $302,400.00

Colorado: $133,500.00 - $254,000.00

New York: $146,800.00 - $302,400.00

Washington: $140,100.00 - $278,200.00

Maryland: $140,100.00 - $266,100.00

Washington DC: $153,500.00 - $278,200.00

Illinois: $133,500.00 - $266,100.00

New Jersey: $153,500.00 - $278,200.00

Vermont: $133,500.00 - $241,900.00

Ohio: $133,500.00 - $241,900.00

Maine: $133,500.00 - $241,900.00

Connecticut: $146,800.00 - $266,100.00

Virginia: $133,500.00 - $241,900.00

The actual base pay within this range may be dependent upon many factors, which may include, but are not limited to, work location, education, experience, and skills.

Bread Financial offers medical, prescription drug, dental, vision, and other voluntary benefits (including basic and optional life insurance, supplemental medical plans, and short and long-term disability) to eligible associates (regular full-time associates scheduled to work 30 hours per week or more) and their spouses/domestic partners, and child(ren) under the age of 26. New associate elected coverage begins on date of hire (with the exception of disability coverage which has a 6-month waiting period). Six weeks of 100% paid parental leave for eligible parents is available after a 180-day waiting period. Hired associates can immediately enroll in Bread Financial's 401(k) plan.

All associates receive 11 paid holidays. Associates have discretion in managing their time away from work through the Flexible Time Off (FTO) program and may need to notify and receive approval from their manager prior to taking the time off. Associates (except those located in Illinois) receive 80 hours of Paid Sick and Safe Time ("PSST") upon hire and at the beginning of each subsequent calendar year. Illinois associates receive 40 hours of Illinois PSST upon hire and at the beginning of each subsequent calendar year and 40 hours of Illinois Paid Leave upon hire and at the beginning of each subsequent calendar year. Illinois Paid Leave must be used before associates in Illinois will be approved to take FTO.

Hired associates will be able to elect the purchase company stock during offering periods in June and December. You will be eligible for an annual incentive bonus based on individual and company performance.

Click here for more Benefits information.

Job Family:
Information Technology

Job Type:
Regular