Lam Research

Software Engineer Sys 3

Lam Research$120K — $145K *
Consumer Technology
Less than 5 years of experience
Job Overview by Ladders

Qualifications

  • Bachelor's in computer engineering, Electronics, Mechanical Engineering (5+ years) or Master's (3+ years) or equivalent experience.
  • Proven experience in software troubleshooting and debugging in complex systems.
  • Experience with customer-facing software deployments like upgrades and issue resolutions.
  • Knowledge of software development fundamentals with the ability to analyze code.
  • Strong written and verbal communication skills for technical documentation and collaboration.

Responsibilities

  • Support customer-facing software activities for Lam Etch and Deposition products.
  • Investigate and resolve software and system-level issues through analysis and collaboration.
  • Assist engineering teams with new product and feature introductions by understanding roadmaps.
  • Validate new products and features through test plans and hands-on validation.
  • Participate in technical and program reviews to provide readiness assessments.
  • Collaborate across teams to ensure timely issue resolution and software quality improvements.
  • Drive customer communication with documentation regarding software updates and features.

Benefits

  • Comprehensive set of outstanding benefits offered by Lam.
  • Hybrid work location models promoting flexibility and on-site collaboration.
Full Job Description
The impact you'll make

As a Software Engineer at Lam in the Product Support group, you will be at the forefront of delivering customer-ready software by serving as a critical bridge between the field and other engineering teams. Through deep technical troubleshooting, hands-on validation in the lab, simulator testing, and close collaboration with cross-functional engineering teams, you will ensure software readiness, resolve complex customer issues, and support new product and feature introductions at customer sites across products and platforms. In this role, you will make a meaningful impact across Lam's global installed base and product portfolio by delivering high-quality outcomes where it matters most-at the customer.

What you'll do

  • Support and manage customer-facing software activities for Lam Etch and Deposition products and associated software applications, including escalation management, upgrades, patch creation and testing, and maintenance of install-base health at customer sites.
  • Investigate, troubleshoot, debug, and resolve software and system-level issues by analyzing logs, reviewing code where needed, and collaborating with cross-functional engineering teams to identify root causes and drive issues to closure.
  • Partner with development, program management, and cross-functional engineering teams to support new product and feature introductions by understanding product roadmaps and driving Alpha, Beta, and customer readiness.
  • Validate new products, features, and fixes by creating and executing test plans, performing hands-on validation on tools, and documenting results to ensure customer readiness.
  • Participate in technical and program reviews including Concept & Feasibility (C&F), FMEA, Alpha/Beta Readiness, design reviews, and escalation reviews, providing technical input and readiness assessments.
  • Collaborate across cross functional teams to ensure timely issue resolution and continuous improvement in software quality.
  • Drive effective customer communication by creating customer-facing documentation and notification packages related to software fixes, upgrades, and feature introductions.
  • May visit customer sites to provide hands-on software support and validation; travel up to ~15% may be required.


Who we're looking for

Minimum Qualifications:
  • Bachelor's degree in computer engineering, Electronics, Mechanical Engineering with 5+years of experience; or Master's degree with 3+ years' experience; or equivalent experience.
  • Strong experience in Software troubleshooting, debugging and root cause analysis in complex systems, including analysis of logs and system behavior.
  • Experience in customer facing software deployments like software upgrades or issue resolutions
  • Working knowledge of Software development fundamentals, including the ability to review and understand code to identify issues and validate fixes
  • Strong written and verbal communication skills to support customer facing documentation, technical reviews and effective collaboration with cross functional engineering teams


Preferred qualifications

  • Prior experience with semiconductor capital equipment, industrial automation
  • Familiarity with distributed or embedded control systems and software that interface closely with hardware.


Lam offers a variety of work location models based on the needs of each role. Our hybrid roles combine the benefits of on-site collaboration with colleagues and the flexibility to work remotely and fall into two categories - On-site Flex and Virtual Flex. 'On-site Flex' you'll work 3+ days per week on-site at a Lam or customer/supplier location, with the opportunity to work remotely for the balance of the week. 'Virtual Flex' you'll work 1-2 days per week on-site at a Lam or customer/supplier location, and remotely the rest of the time.

Our Perks and Benefits

At Lam, our people make amazing things possible. That's why we invest in you throughout the phases of your life with a comprehensive set of outstanding benefits.

About Lam Research

Lam Research Corporation (Lam Research) is a supplier of wafer fabrication equipment and services to the worldwide semiconductor industry. Lam Research designs, manufactures, markets, refurbish, and services semiconductor processing equipment used in the fabrication of integrated circuits. The Company’s etch and clean technologies enable customers to build integrated circuits. Its etch systems shape the microscopic conductive and dielectric layers into circuits that define a chip’s final use and function. Its Customer Support Business Group (CSBG) provides products and services to maximize installed equipment performance and operational efficiency. Its customer base includes semiconductor memory, foundry, and integrated device manufacturers (IDMs) that make DRAM, NAND, and logic devices for these products.

Lam Research Careers

Joining Lam Research offers a unique opportunity to enhance your career at a leading global company at the forefront of innovation and technology in the semiconductor industry. Work You’ll Do At Lam Research, we are committed to advancing the technology landscape through continuous innovation and leadership. Our team of professionals is dedicated to pushing the boundaries of what's possible, making us a pivotal player in the semiconductor industry. By joining our team, you will collaborate with some of the brightest minds in the field, contributing to projects that significantly impact future technology. Transform Your Career Lam Research stands at the intersection of technology, innovation, and leadership. We offer job opportunities that challenge you to excel and push your limits. Our culture fosters growth and embraces diversity, ensuring that every team member can thrive professionally and personally. Join our dynamic team and be part of a company known for its groundbreaking work in developing equipment and services that drive the production of virtually every leading-edge chip in the world. Professional Growth and Development We believe in nurturing the professional growth of our employees by providing ample opportunities for career advancement through leadership and diversity training programs. Our commitment to your career is reflected in our robust benefits package, designed to support you and your family’s health, well-being, and financial future. Internship and Employment Opportunities Start your career path at Lam Research with our internship programs, which offer a hands-on experience in the semiconductor industry. Interns work closely with experienced mentors, gaining invaluable skills and knowledge that prepare them for full-time positions within our company. For seasoned professionals, we offer a variety of positions that leverage your skills to contribute to our mission of continuous improvement and innovation. We are always looking for curious, creative, and driven individuals to join our team. Inclusive Culture and Networking Lam Research is dedicated to creating a diverse and inclusive environment where all employees can thrive. Our culture encourages networking and collaboration, allowing you to connect with colleagues and industry leaders who are as passionate about technology and innovation as you are. Applying at Lam Research Ready to take the next step in your career? Explore the job opportunities at Lam Research by visiting our Careers page. Tailor your resume to highlight your relevant experience and skills, and prepare for an interview that could lead to a multitude of rewarding career paths with us. Stay Connected Keep up to date with the latest company news, employment trends, and career tips by joining our community. Subscribe to receive updates that can help you navigate your professional journey at Lam Research. Join Our Team Search open positions that match your skills and interests. We look for passionate, innovative, and solution-driven team players. Start your journey with Lam Research today, where your work isn’t just a job—it’s a pathway to personal and professional fulfillment. SEARCH LAM RESEARCH JOBS Discover the opportunities waiting for you at Lam Research, where we turn today’s innovations into tomorrow’s technologies.
Learn more about Lam Research
Size
14,100 employees
Market Cap
$54.8 billion
Industry
Net Income
$2.9 billion
Founded
2013
5 Year Trend
+16.5%
Revenue
$11.9 billion
NASDAQ

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